The contact owns a 2012 Land Rover LR4. The contact stated while driving at an unknown speed, he started to smell fuel fumes inside the cabin of the vehicle. The contact stated the service engine soon warning light was illuminated. The contact took the vehicle to an independent mechanic and was informed that the fuel tank, cover, and seal needed to be replaced. The vehicle was repaired. The contact received notification of NHTSA Campaign Number: 21V635000 (Fuel System, Gasoline). The contact took the vehicle to the local dealer and made them aware of the issue. The manufacturer had been informed of the failure. The failure mileage was approximately 154,062. Consumer received a recall letter from the manufacturer after the vehicle has been repaired and is offering a refund. To quality for a refund, consumer needed to provide authorized Land Rover retailer with the original paid receipt. However, manufacturer and dealer would not refund the consumer. The consumer has stated that Land Rover has agreed to reimburse them and that they declare the issue resolved.

- Rancho Santa Fe, CA, USA

The contact owns a 2012 Land Rover LR4. The contact received notification of NHTSA Campaign Number: 21V635000 (Fuel System, Gasoline) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The local dealer was not contacted. The contact stated that previously there was an abnormal fuel odor inside the garage while the vehicle was parked. The vehicle was taken to the local dealer who replaced the fuel outlet flange and the failure was remedied. The contact was awaiting a permanent part replacement and reimbursement from the manufacturer. The failure mileage was 105,000. Parts distribution disconnect.

- Dallas, TX, USA

The contact owns a 2012 Land Rover LR4. The contact received notification of NHTSA Campaign Number: 21V635000 (Fuel System, Gasoline) however, the part to do the recall repair was unavailable. The local dealer was contacted and it was confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

- Chicago, IL, USA

The contact owns a 2012 Land Rover Discovery. The contact received notification of NHTSA Campaign Number: 21V635000 (Fuel System, Gasoline) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while his wife was driving at an undisclosed speed, a fuel odor was detected. The dealer was made aware of the failure and had the vehicle towed to their location. The dealer informed the contact that parts were not available. The vehicle was not repaired and remained at the dealer. The manufacturer was not made aware of the failure. The failure mileage was approximately 99,000. Parts distribution disconnect.

- Belmont, CA, USA

The contact owns a 2012 Land Rover LR4. The contact received notification of NHTSA Campaign Number: 21V635000 (Fuel System, Gasoline) however, the part to do the recall repair was not available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while driving at an undisclosed speed, a fuel odor was detected. The dealer was made aware of the failure but informed the contact that parts were not available. The manufacturer was made aware of the failure and confirmed that parts were not available. The failure mileage was approximately 100,000.

- Culver City, CA, USA