When at a stop, the car Idles rough first, then gives a message about re-engaging a gear to maneuver before shutting down completely. I have to turn the car completely off and start again. Happens randomly.

- Gilbert, AZ, USA

I drive a 2020 Land Rover Discovery Sport, which was serviced over three months. The certified dealership replaced the head gasket, fuel injectors, cylinder heads, and starter engines. The car was less than three years old and had never had any issues before service. The car had a sweet burning odor and very rough gear shifts post-service. Two days before the fire, the check engine light came on within the car. The dealership repeatedly assured me that the vehicle was safe to drive and the symptoms I experienced were normal. As soon as I pulled into my house from the doctor (less than an hour after I called the dealership to speak about the check engine light), I noticed a thin white smoke coming from my engine. I popped the hood, contacted the dealership, and they told me to watch it to see if it stopped smoking. I thought it was overheating. The engine erupted into flames, and the vehicle was almost a total loss. After researching the car, the Land Rover model seems to have had electrical elements recalled along with issues similar to the coolant system. My insurance agency has launched a fire investigation in an attempt to recreate the cause of the fire. Evidence is attached below.

- Morristown, TN, USA