I brought my 2022 Kia Telluride with only 12 miles on it in February. Less than 4 months old and only 4177 miles and my transmission has gone out. The dealership I bought has had it for 20 days now. I am told my vehicle is not safe to drive so it has to at the dealership. I have contacted Kia Customer Service which is a joke. They are advising me that the transmission is on back order and there's no ETA for it. Dealership told me that they do not have loaners because of Covid, and the Kia Customer Service told me I would have to pay out of pocket for a rental and would get reimbursed.

Now I am being told by one rep that they only cover $45 dollars a day, and another rep told me it was a courtesy and not a requirement. Nowhere in the paperwork or multiple conversations with the dealer and corporate did they say there was a daily cap until today. I have called them several times about the fact that I am making a car payment for a new car and additional fees for rental with no end in sight. I bought a new car specifically so I would not have these types of problems. This situation is completely unacceptable, and I will never ever buy another Kia as long as I live. I honestly don't think the company even cares which is even more frustrating. And I will make sure I write this review every chance I get on every social media platform!