This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
*** safety issue. Headlights low visibility- doesn't shine far enough ahead to avoid any possible collision w/ pedestrian/vehicle. Headlights seem to shine down more and not far enough up ahead. I've avoided driving at night all together due to this safety issue. I do NOT have vision issues- it is the vehicle itself. There is no way to adjust headlights unless the car is physically taken apart and manually done. I've almost hit a pedestrian at high speed and barely stopped. There was no extended visibility up ahead to react and stop more safely. Very dangerous. I don't understand why the headlights were positioned in this manner.
Earlier today while driving on the tollway I heard a loud noise(somewhat like a blow out) I put on my hazards and pulled over. I exited the tollway to find the sunroof shattered with a huge hole!!! thank god I had the shade closed! this is the sunroof, not one of the windows or windshield!! there was not much traffic and I know nothing hit the car at all. I visited the dealership where the advisor informed me that the manager said this is common and should be under warranty and they would take the car in to inspect it. There was an hour and a half wait so they shuttled me home. After about 5 hours I called to check on the status and was now told that it was not covered and I would have to file a claim with my insurance, and no explanation of the reversal, so I did call to file a claim with my insurance company. I also did an internet search and found out what the service receptionist said was true! this has happened before with Kia and other vehicles which is unbelievable!!! because, in this case, Kia knows about this problem, they should be held responsible, at least by having it repaired under warranty even if there is no recall yet. This should not be the responsibility of my insurance or me! please do not allow them to wait until someone is seriously hurt or worse.
- Humble, TX, USA
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- Rosemead, CA, USA