Within a month of owning my 2018 Kia Stinger GT, I noticed multiple paint spots across the hood, fenders, bumper, and doors.
I called the dealership which told me to bring it in for a paint claim, ok great, when dealing with the service advisor he claimed that I had "Rock Chips", and shrugged me off, told me that they can do nothing because its from me driving. I found this answer to be ridiculous, I have had cars for over 100k miles and 6 years with perhaps 1 or 2 noticeable rock hits on the bumper, not anything quite like this where the paint was down to the primer/metal without any sign of a dent or contact.
The paint appears to go smoothly right down to the primer and metal, I had to call Kia Concierge support to report the issue, great now they say I need to go back to the dealership where I was blown off originally to get pictures, so this was a fun experience as you can imagine.
I had to deal with the service advisor huffing and puffing and saying they are rock chips.(Surely anyone with a sports sedan will follow sand and gravel trucks for miles-sarcasm but that's what the service advisors want to force on you
After a week of waiting and district reps involved, they say they will paint and part of my car that has the chips, this was the bumper, both fenders, and driver side door.
I get the car back and immediately I can see the body shop did not paint the area on the Kia Stinger where the hood vents are, no big deal but it stood out.
Aside from that the car looked ok. Now we give it a few more months, let's see what appears, new paint surely this issue will be gone forever, NOT. Now the paint is coming off the hood and fenders, pictures attached.
I call Kia back and they told me that the first paint job was a one time deal and they will not cover any more paint, bummer. We call back to get someone else at escalation, they say to go the dealer, we waste more of our time playing the middle man since the dealer directs us to the body shop that painted parts of the car. The advisor here tells me that the Kia Stinger has a paint adhesion issue, he agrees to paint only my fender, but will not touch the paint chips on the door since they did not paint that originally.
Great, time for more paint, if its an adhesion issue and new paint will not stick I am not sure of a long term solution.
Its a shame, I love to detail my vehicles and it's almost impossible to keep up with this paint issue.
I wish Kia would stand by their products, they have a ways to go with the customer service, escalation and service departments.
A D V E R T I S E M E N T S
click to see larger images
Within a month of owning my 2018 Kia Stinger GT, I noticed multiple paint spots across the hood, fenders, bumper, and doors.
I called the dealership which told me to bring it in for a paint claim, ok great, when dealing with the service advisor he claimed that I had "Rock Chips", and shrugged me off, told me that they can do nothing because its from me driving. I found this answer to be ridiculous, I have had cars for over 100k miles and 6 years with perhaps 1 or 2 noticeable rock hits on the bumper, not anything quite like this where the paint was down to the primer/metal without any sign of a dent or contact.
The paint appears to go smoothly right down to the primer and metal, I had to call Kia Concierge support to report the issue, great now they say I need to go back to the dealership where I was blown off originally to get pictures, so this was a fun experience as you can imagine.
I had to deal with the service advisor huffing and puffing and saying they are rock chips.(Surely anyone with a sports sedan will follow sand and gravel trucks for miles-sarcasm but that's what the service advisors want to force on you
After a week of waiting and district reps involved, they say they will paint and part of my car that has the chips, this was the bumper, both fenders, and driver side door.
I get the car back and immediately I can see the body shop did not paint the area on the Kia Stinger where the hood vents are, no big deal but it stood out.
Aside from that the car looked ok. Now we give it a few more months, let's see what appears, new paint surely this issue will be gone forever, NOT. Now the paint is coming off the hood and fenders, pictures attached.
I call Kia back and they told me that the first paint job was a one time deal and they will not cover any more paint, bummer. We call back to get someone else at escalation, they say to go the dealer, we waste more of our time playing the middle man since the dealer directs us to the body shop that painted parts of the car. The advisor here tells me that the Kia Stinger has a paint adhesion issue, he agrees to paint only my fender, but will not touch the paint chips on the door since they did not paint that originally.
Great, time for more paint, if its an adhesion issue and new paint will not stick I am not sure of a long term solution.
Its a shame, I love to detail my vehicles and it's almost impossible to keep up with this paint issue.
I wish Kia would stand by their products, they have a ways to go with the customer service, escalation and service departments.
- Bryan G., Fort Edward, NY, US