This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 2017 Kia Sportage. While driving 60 mph, a loud noise was detected, the vehicle violently jerked, and the check engine indicator illuminated. The contact also detected fumes. The vehicle was pulled over to the side of the road, restarted, and was able to function normally; however, the failure recurred multiple times. The vehicle was taken to jim shorkey Kia (12900 us-30, irwin, pa 15642, (724) 241-0176) where the contact was informed that the failure was due to the engine and floormat. When the vehicle was previously taken to the dealer, no failures were found. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was 3,000.
2017 Kia Sportage LX 2.4L bought brand new and has been using oil. Car now has a little over 22,000 miles and is using 1.4 quarts of oil during the 5000 mile dealership oil changes which have all been done at the dealership since purchasing new. The dealership acknowledges there is a problem with the engine after performing 3 oil consumption test however Kia corporate considers the oil usage normal so they are declining to fix the issue since their "technicians" does not see this as a problem to cover under warranty. An internet search "Kia oil consumption" found multiple complaints from other owners with the same issue and same response from Kia.
The vehicle was in motion on a highway, there was white smoke coming from the engine. Immediately after pulling over more white smoke came out of the engine towards the rear of the motor. After exiting the vehicle flames appeared from under the car near the rear of the motor, the flames grew from all side of the engine. The fire spread to the dash and interior of the car causing the passenger airbags to blow.
The contact owned a 2017 Kia Sportage. The contact stated that ten minutes after the vehicle was parked, the contact noticed smoke billowing from under the hood of the vehicle. Several fire fighters on site at the moment attempted to extinguish the fire but was unable to do so. The fire department was contacted and was able to extinguish the fire. A fire report was filed. The vehicle was towed to a tow facility. The vehicle was not yet inspected. The dealer was not contacted or notified of the fire. The manufacturer was contacted and notified of the failure. The vehicle was destroyed. The approximate failure mileage was 30,000.
December 2018 received a notice from Kia that the company was conducting a product improvement campaign to perform a software update on all 2016-2018 my Sportage vehicles equipped with 2.4L gasoline direct injection and 2.0L turbocharged engines to protect the engine from excessive connecting rod bearing damage. Update was to be done free of charge and would only involve the addition of newly developed computer software for the ECU. On January 3rd 2019 I had the update completed at the Kia dealership from where the vehicle had been leased. Approximately 15 miles after leaving the dealership the vehicle went into "limp mode", restricting the engines RPM's and acceleration. I immediately pulled off the roadway and contacted the dealership. I was informed to return with the vehicle to the dealership. Once at the dealership I was informed that an additional wire harness would need installed and repairs would be completed within one day. Just prior to leaving the dealership I was informed that Kia was instructing the dealership it would be necessary for the entire engine be replaced. At the time of the incident the vehicle on had 5800 miles on the odometer. I have been waiting in excess of two months for the vehicle. Dealership can get no further information from Kia as to when the engine will be delivered. I have contacted Kia 3 times and spoke with representatives that are unable to provide information on engine delivery. I was told on last call that a elevated case manager was assigned and was given his direct line. On 3/5/2018 I attempted to contact the case manager and left I message on voicemail. I have not been re-contacted as of this writing. I am also still making the lease payment on the vehicle and obviously insuring the vehicle.
- Altoona, PA, USA
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The date I gave was one of many. It happens a lot. When driving my engine revs way up high. Like you are pushing the accelerator to the floor. And I am driving normal. I took the car to the service department. They said there was nothing they could do. Because they couldn't get it to rev up for them. It is very scary. I really don't feel safe driving the vehicle. This happens a lot. There has to be something that is causing this. It can happen at anytime you can be driving normal speed, you can be slowing down, you can just be taking off from a stop. Whenever it wants to rev up..
My brand new 2017 Kia sporage ex vehicle stopped without any warning while I was driving in the middle lane of a busy street and almost got me killed. There was an accident trying to avoid hitting me because of the vehicle stopping. I was terrified. The police came and the vehicle was towed.
This is the second time the car has cut off in the last 2-3 months. The first time I was in traffic waiting for a traffic light, the car was in drive, it started to rough idle and then it cut off, it took a couple of tries to restart the car, I took it to the dealership the next day and was told it was due to dirty fuel injectors and was charged for fuel injector cleaning. Yesterday 2/13/19. I was sitting in a parking lot, the car was in park and running, when I turned the heat on, the car rough idled and cut off. I waited about 20 seconds then was able to restart the car. I drove home at night without turninng on the heat for fear of the car cutting off.
Several times while driving, no matter if I'm in eco mode or sports mode, my rpms spike, and my engine sounds as though I hit the accelerator very hard. This typically happens whenever I'm stopped at a red light or stop sign and and lightly hit the accelerator to begin moving again. I took my car in (because I received a recall letter for this very issue) and the Kia service department essentially said there was nothing they could do, and when they took my car out to re-create the issue, nothing happened. I've been provided with a case number, but they told me that no action was taken. My rpms continue to occasionally spike, and it's very concerning that Kia is unable to resolve this problem.
I received a product improvement campaign letter from Kia motors of America incorporated dated December 2nd 2018 they said they would like to perform a software update to the ECU in my vehicle it also states Kia is providing lifetime warranty coverage to both new and used vehicle owners for engine long block assembly repairs needed due to excessive connecting rod bearing damage upon completion of this product improvement campaign I did take the car in for the ECU sensor update and ask them exactly what does that mean and they said the ECU sensor will indicate to the driver that the engine is experiencing damage or problems and to bring it in. If it falls under the guidelines of the engine coverage they will take care of it. In the meantime I am driving around in a defective vehicle where damage is occurring as I'm driving it and it will worsen to the point that the ECU sensor will notify me when the damage is so bad that it needs to be brought in I am afraid for my safety and the safety of my passengers will this damage occur in 1 month 1 year 5 years or is it occurring each and every time I crank it up. What specific damage is occurring to the engine because the engine has many components this information I do not know will it catch on fire will it stall in the middle of traffic will it leave me stranded somewhere if the issue can be repaired or replaced why not make me that offer to repair the engine now replace the engine now or replace the vehicle is this vehicle safe to be on the road based on the concerns Kia have about the long engine block assembly and the connecting rods I am a lay person with no mechanical expertise but what I'm hearing is that this car has an existing problem that could be hazardous I have not on this vehicle a full year yet an engine problems is not something a consumer wants to hear about thank you
El vehculo Kia Sportage 2017 SE incendi de un momento a otro, estaba parado encendido el motor Y empez a salir humo del motor Y SE incendi muy rpido, en menos de 3 minutos. Sucedi en cali, colombia,
My Kia Sportage engine light came on and the engine started making a knocking noise while driving down road on a Saturday night. (dealerahip was closed) first thing Monday morning called Kia dealer. Took into dealer. After they checked it out they informed my engine was ruined. Had metal shavings in it. And because I didnt take it into them or a professional to change the oil(I had family do it) my warrenty no longer will cover it. Fought this for weeks with Consumer Affairs.. and got nowhere. Did some research and the exact same thing was recalled in the 2015 Kia Sportage.. just seems ironic the same thing happend to my 2017 Sportage.
Dealing with oil loss since last year, single owner new vehicle. First time no oil towed to fayetteville nc Kia where they said nothing was covered under warranty because I had the oil changed somewhere else. I paid for tow and repair which basically involved adding oil jumping battery in morning. They should have known about a part recall on the oil pan per the Kia female repair rep at pinehurst Kia in southern pines nc where I had it towed to when battery died a couple of days later. Again they found no oil but oil splattered underneath in engine and spoke with Kia national consumer in ca at that time. They confirmed the issue, and changed oil and called for part. Returned 2 weeks later just to have oil checked and again no oil. Xalled Kia national again. Was told to self manage for reimbursement from fayetteville nc Kia manager by dealing with him myself. 2 months of failed contact attempts ensued. Last week on way back from unc children's oncology with son, brakes and steering locked up again. Close to accident. Toeed to ronald macdonald house 0.7 mi away, again no oil. Put oil in. Also smoke and smell of burning electrical something frkm engine for some time. Next morning paid to tow to university Kia chapel hill. Found out my case # had been erroneously closed. Now dealing with case manager tammy who I havent been able to contact. Case number now is 12908741. A new car obviously acts this way when there is a big issue and nobody at Kia would help me. Now I sit at my sons bedside with a dead 2017 Kia Sportage at university Kia where brandon is trying to put together all past receipts. My son was dx'd last month and no I do not know where each receipt is, I have been at the hospital more than at home. I have had to apply for fmla from my job as well. I expect an have read of many issues with Kia and this oil issue as well as past recalls. Rented car 10 23
I was involved in a head on collision, resulting in my SUV being totaled. I was stationary in the double turning lane of a city street. The engine block was pushed nearly into the driver's seat. Front windshield cracked from end to end, heavy front end damage. The vehicle that hit me was doing about 45-50mph and her airbags did deploy although she had side impact/damage. My airbags never deployed. I have a concussion resulting in memory loss and painful swelling behind my eye. I am also being treated for multiple back injuries. My 17M old was in the vehicle as well but was in his rear facing car seat, not yet showing any signs of injury.
I have a 2017 Kia Sportage sx turbo my car has not run right ever since I leased it. There were times where it seemed like the car wasn't going to start, cranking, but not turning over. There are times when I hear a loud clicking noise when I accelerate, which sounds like something under the hood of my car is about to break. And then I started having issues with my spark plugs. The spark plug on cylinder 3 has burnt out and caused misfires in my engine 3 times now, starting as soon as 9,000 miles. Before, the dealership I went to blamed it on poor gasoline or too much oil in my vehicle and never fixed the issue after being at the dealership 3 different times because of the misfiring I was experiencing. The first time I went to summit place Kia, they put me back into a faulty vehicle without fixing anything. My car then failed while driving on the freeway, misfiring and not properly accelerating. Luckily, I was able to get off the freeway safely and towed to another dealership that replaced the spark plugs. My car started misfiring again, and summit place Kia replaced the cylinder 3 spark plug and blamed the issue on "too much oil." Now my car is at the dealership for the fourth time after failing again while driving, severely misfiring, causing the car not to accelerate properly or drive well at all while driving it. Kia motors, Inc. And feldman Kia in novi have decided to replace the short block of my engine, still not knowing exactly what is going on or causing the 3rd cylinder spark plug to burn out. I am not confident that simply replacing the short block will fix this, unless they know something that is not being disclosed to me. I feel that there is something inherently wrong with the design of the engine of this car, and this problem will affect thousands of others who have purchased this vehicle.
After several complaints of rough idle, burnt oil and drive-ability issues starting at 7128 miles, 16066 miles, 21000 miles,22711 miles & 29356 miles, the engine was required replacement. After the engine was replaced (short block we were told), the brake assist system (bas) & the forward & rear collision warning system are intermittent in their operation. Randomly when sitting still the sensors will alert or when cross traffic (front or rear) the sensors fail to detect. This was a definite change of behavior since the engine was replaced. The local dealer said they checked it and after a few miles of driving declared it to be working properly. This random behavior occurs several times a day.. attached is a car fax report of our vehicle reflecting the problems.
The contact owns a 2017 Kia Sportage. While driving various speeds, the vehicle decelerated on its own. Also, while at a stop, the vehicle vibrated and made a tapping noise when the engine was turned off. There was no warning indicator illuminated. The failures recurred several times. The vehicle was taken to covina valley Kia (626 S citrus ave, covina, ca 91723, 626-736-4275) where the technician stated that the vehicle was operating as designed. The manufacturer was made aware of the failure and stated that nothing could be done since the dealer was unable to diagnose any failures. The contact was provided a case number. The failure mileage was approximately 4,645.
The car was running then lost power while driving up a hill on a street. It would not accelerate, then shut off. It would restart, idle for 10 seconds and die.I took to the dealership. It only had 20000 miles.
My car has service engine light on, when to dealer Tuesday and they schedule me an appointment a week later on Tuesday, but my car breakdown on Friday night on highway, radiator overheat and start leaking, damage some other parts and now dealer doesn't want to fix my car and want me to pay $2800. My car was on motion on the highway driving 60 to 70mile per hour. Kia has a recall for same problem I had on Kia sorento 2017.
A D V E R T I S E M E N T S
- Pittsburgh, PA, USA