The contact owns a 2017 Kia Sportage. The contact stated while driving 65 MPH, the vehicle inadvertently stalled and lost power. There were no warning lights illuminated. The contact stated that while attempting to restart the vehicle there was an abnormal knocking sound and the vehicle lost power. The vehicle was towed to the dealer who diagnosed that the engine needed to be replaced; however, the dealer informed the contact that the repair would not be covered under the warranty since the knock sensor software upgrade was not completed on the vehicle prior to the failure. The manufacturer was made aware of the failure and stated that the knock sensor software upgrade was not completed on the vehicle prior to the failure and offered no further assistance. The vehicle was not repaired. The failure mileage was 95,079.

- Winthrop, MN, USA