Subject case # : K3003775..... 2008 / KIA Spectra5
I have gotten no help or updates from either the Moritz Kia in Hurst or heard back from anyone from your office.
I’m now being told by the dealership (18Sep, 2015) that the vehicle is not cover under the 100k miles warranty!!
I would need to pay $ 1999.94 to get my car out. Why was this information not convey to me prior to all this work and time being spent on the car ?
If this was communicated to me ahead of time, I would have had my local mechanic correct your issue in less than a week for less the half the price.
When the mechanic opened the hood did he not noticed the radiator had been replaced ?
Just so I have the sequence of event correctly stated:
02august, 2015… my vehicle overheated, with all ORIGINAL equipment. I have towing receipt.
Vehicle has been in dealership since 05August.
21September, 2015 I was told KIA will not Honor 100K mile warranty because I had replaced the original radiator that had leaked (AFTER the engine over heated).
I never experienced such bad customer service.
bad practice...
first and last time i will buy a KIA.
Rgds,
A D V E R T I S E M E N T S
Subject case # : K3003775..... 2008 / KIA Spectra5
I have gotten no help or updates from either the Moritz Kia in Hurst or heard back from anyone from your office.
I’m now being told by the dealership (18Sep, 2015) that the vehicle is not cover under the 100k miles warranty!! I would need to pay $ 1999.94 to get my car out. Why was this information not convey to me prior to all this work and time being spent on the car ? If this was communicated to me ahead of time, I would have had my local mechanic correct your issue in less than a week for less the half the price.
When the mechanic opened the hood did he not noticed the radiator had been replaced ?
Just so I have the sequence of event correctly stated:
02august, 2015… my vehicle overheated, with all ORIGINAL equipment. I have towing receipt. Vehicle has been in dealership since 05August. 21September, 2015 I was told KIA will not Honor 100K mile warranty because I had replaced the original radiator that had leaked (AFTER the engine over heated).
I never experienced such bad customer service. bad practice... first and last time i will buy a KIA. Rgds,
- Tom A., Fort Worth, TX, US