This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
I had my vehicle in PARK in my driveway. I was standing outside the vehicle & after I pulled the keys out of the ignition, the vehicle started rolling backward. My feet were on the ground the whole time, the vehicle was in park. I pulled the emergency brake as it was rolling with my legs stuck between the car and the door. I was finally able to push myself into the car to hit the brake with my foot & the car stopped right as it hit the curb of the other side of the street. My legs are extremely bruised from this and if anyone had been behind the vehicle, they would have been ran over as I could not stop it even though it was in park. This just happened so it has not yet been inspected by a mechanic or the dealership. There were no warnings, messages, or symptoms before this happened. It was clearly sitting in park perfectly fine before the engine was turned off. This is extremely dangerous. I have a video from my security camera that shows the entire incident. I'm unable to upload.
[NHTSA SITE NOT ALLOWING ME TO UPLOAD DOCUMENTS - CONTACT ME FOR PICS/VIDEOS] All safety and driver assist malfunction warning lights display in succession - see pictures and video if upload-able. Had two Kia dealership service centers inspect and neither could replicate malfunctions nor would they document the issue. Incident has occurred sporadically between August and December 2023. If these aren't safety concerns (according to both dealerships), then when can a driver discern between fake and real malfunctions and safety failures. 8.23-24.23 - Spitzer Kia - purchased from and reported malfunctions on same/next day; told the windshield camera (sealed no less) is dirty or obstructed. Neither the case. Reported to salesman Caleb who consulted with service department. Told not a safety concern. 9/26/23 - Halleen Kia; Repair order 1709180/1 - Can't replicate; no diagnostic codes. Told not a safety concern. Dealership did not document on repair order. 11/8/23 - Spitzer Kia; Invoice - [XXX] Can't replicate. Told not safety concern unless warnings remain constant (not flashing). Dealership did not document on invoice. Asked if Spitzer reports these concerns to Kia. I got no response. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
On 8/22/23, I purchased a 2023 Kia Soul Sport trim from Kia Atlanta South. Just two days later, the 12V system stopped working, and yesterday, on 8/6, I discovered the car, which I had owned for only two weeks and driven 950 miles, was low on oil. Some of those miles were already on the vehicle when I bought it. I suspect both the electrical system and the engine may be faulty. Despite my concerns, the dealership claimed they had no knowledge of any recalls, despite there being an issued one.
On wednesday July 19th, at approximately 1745 (5:45 pm) I got into my car and started it. I attempted to back out of the driveway and noticed my steering wheel was locked. I pulled forward, and put the car in park. I tried to turn the car off. It then restarted itself, revved the engine, turned the heater on, rolled down the windows and engaged the back up camera. The check engine light came on, the low oil light, and the battery light were all on. The car would not turn off, every time I pressed the off button it would idle strangely and turn itself back on. I had to remove the key fobs, and my phone from the vehicle (i have a remote start app) to get it to turn off. I had it towed to the dealership, who returned the car the next day and told me nothing was wrong and that it was in auxiliary mode. They showed me auxiliary mode and it did not do what had happened. I told them I would film it if the vehicle did it again. Yesterday July 21, 2023 the vehicle did it again, at approximately 2110 (9:10 pm). The dealership advised me to bring it back up today. While driving it up there the engine shut off while driving I was doing approximately 43mph with the keys located in the storage space near the gear shift. The entire car shut down, instrument cluster and all, my steering wheel locked, and i had to coast to the side of a road. The car then restarted itself and picked up where the cruise control had previously been set. It did this twice and I was almost hit by a large pick up truck the second time. Had the truck not braked in time I could have been killed, and had my daughter been with me she could have been seriously wounded. The dealership told me to limp it to them as a tow truck would not be avalible for hours. During the short drive the instrument cluster continued to fade in and out. The dealers only solution was to let them hold the car and drive it for the weekend while trying to replicate the problem. I have filmed it restarting, but not dying on the road
- Blackfoot, ID, USA
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The instrument cluster is no longer displaying vital information. (Speedometer, tachometer, odometer, warning indicator lights, etc.) It still displays turn indicators and headlight indicators. The remedy is to replace the instrument cluster and have it recalibrated
I am driving on the highway. No construction. No traffic. Cruising. No problems. I get a dashboard warning "WRONG WAY! Turn around safely" It was on for at least 10minutes. Very worrisome. But the lane assist was still working.
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- San Tan Valley, AZ, USA