This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 2020 Kia Soul. The contact stated that while driving at an undisclosed speed, the vehicle lost motive power. The vehicle was towed to the dealer, but the dealer could not duplicate the failure. The vehicle was not repaired and remained at the dealer. The manufacturer was not made aware of the failure. The failure mileage was 21,116.
The contact owns a 2020 Kia Soul. The contact stated while driving approximately 25 MPH, the vehicle stalled while the oil change, battery, and check engine warning lights illuminated intermittently. The vehicle was taken to dealer where it was diagnosed that the ECM computer upgrade was needed. Additionally, NHTSA Campaign Number: 21V259000 (Engine) needed to be completed. The vehicle was repaired however, the failure persisted. The manufacturer was not notified of the failure. The approximate failure mileage was 160,200.
The contact owns a 2020 Kia SOUL. The contact stated while driving approximately 40 MPH, the vehicle stalled without warning. The contact was able to pull over to the side of the road and restart the vehicle. The contact stated no warning light was illuminated. The vehicle was not taken to a local dealer to be inspected. The manufacturer was not informed of the failure. The failure mileage was approximately 30,000.
Engine still uses oil and the issues is getting worse. Now there is a knocking sound coming from the engine and KIA refuses to acknowledge it. Mechanic told me that there was not a noise that was not unusual for a KIA Soul. The engine stalls and looses power occasionally. KIA mechanic states they did not see any issue.
- Somerset, KY, USA
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The car has the auto stop engine feature. Randomly, when ever I stop the car the engine will turn off because of the auto stop feature. But when I shift the car into park, the car won-??t turn back on. Instead the green auto stop light will stay lit in the dashboard and when I take off my seatbelt I will get an error that states: -??Auto Stop is Off. Shift to P or N to start engine-?? and I will hear a high pitch noise. If I shift the car to Neutral, Drive, Reverse or back to park nothing will happen. The engine won-??t turn back on and if I-??m on a incline or decline the car will start rolling. The only way to get the engine to turn back on is to turn off the car and turn it back on via turning the key. I have also had the car fail to turn back on at stop lights when the auto stop feature is activated. I would be at the stop light. The engine would turn off and when I take my foot off of the break the engine won-??t turn back on. I won-??t get the error that I stated earlier. I just see the green auto stop light turn off and then the check engine light, the battery light, and the oil light turns on. There was another time I was with my sister and we were getting food. We were at a stoplight and the engine turned off. When the light turned green and I went to take my foot of the break, the whole car died. Everything turned off. The radio and the dashboard all went black and lost power. The car also wouldn-??t let me turn the key to try and restart it. When I got the car restarted, I was at the same traffic light. The car lost all power again. The same thing happened again. The engine turned off and when I went to take my foot of the break, everything went black. Finally, this last thing only happened so far 1 time. I was driving home on the highway. I heard the car making a sound like it was increasing in revs. Then all of a sudden everything went black. The car lost power when I was driving on the highway. I pulled over and had to restart the car.
There was recall before I purchased this at certified Kia dealer but they didn-??t mention anything I found out about it on your website. I took this to Kia they said it-??s not part of recall it-??s not effected vehicle according to Kia.
The contact owns a 2020 Kia Soul. The contact received notification of NHTSA Campaign Number: 21V259000 (Engine). The contact stated that while driving at various speeds, the vibration was felt throughout the vehicle. The vehicle was taken to the dealer and the dealer performed a vibration test. The vehicle failed the vibration test and the dealer informed the contact that the vehicle needed a new engine, which could take 2 - 6 months to repair. The vehicle was not repaired. The manufacturer was made aware of the failure and opened a case. The failure mileage was approximately 11,000.
The contact owns a 2020 Kia Soul. The contact received notification of NHTSA Campaign Number: 21V259000 (Engine). The contact stated that the manufacturer declined the recall repairs because the vehicle was in Puerto Rico, and was not a state, but a U.S. territory. The dealer and another dealer, Caribbean Auto Distributors (Avenida 65 De Infantería, Km 10.2 Esquina Muñoz Rivera, Carolina, 00987, Puerto Rico) were made aware of the recall on separate occasions. However, both dealers informed the contact that they needed approval from the manufacturer before the recall could be performed. The vehicle was not repaired. The manufacturer declined the recall repair and informed the contact that Puerto Rico was not a state, but a USA territory. The contact had not experienced a failure. Parts distribution disconnect.
The contact owned a 2020 Kia Soul. The contact stated while she was at the stop light, the vehicle inadvertently stalled and lost power. The check engine warning light illuminated. The contact stated she was able to restart the vehicle and drove to her destination. The vehicle was taken to the dealer who diagnosed that no issues were found. The contact stated shortly after receiving notification for NHTSA Campaign Number: 21V259000 (Engine) the failure reoccurred while driving. The vehicle was taken back to the same dealer who informed the contact that they could not complete the recall repair because no issues were found when the vehicle was test driven. The manufacturer was made aware of the failure but provided no assistance. A case was opened. The vehicle was not repaired and was traded in for another vehicle. The approximate failure mileage was 13,500.
The contact owns a 2020 Kia Soul. The contact received a recall notification for NHTSA Campaign Number: 21V259000 (Engine) however, the dealer advised the contact to call back in two months to set up a recall repair appointment since the dealer was already booked for repair dates. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the issue and a case was opened. The contact had not experienced a failure. Parts distribution disconnect.
The contact owns a 2020 Kia Soul. The contact stated while she was at the stop light, the light turned green, the accelerator pedal was depressed however, the vehicle hesitated to respond. The vehicle failed to exceed 2 mph while driving. There were no warning lights illuminated. The contact stated she depressed the accelerator pedal with force and the vehicle accelerated, and she was able to drive to her destination. The vehicle was not diagnosed nor repaired. The contact stated that the failure reoccurred while driving. The contact received a notification for NHTSA Campaign Number: 21V259000 (Engine) however, the dealer informed the contact that they would be able to inspect the vehicle in approximately two months. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the failure but did not provide any assistance. The approximate failure mileage was 10,000. Parts distribution disconnect.
2020 Kia Soul consumer writes in regards to safety recall related to engine oil. The consumer stated the vehicle consumed oil too quickly. The vehicle was repaired but, the failure persisted.
The contact owns a 2020 Kia Soul. The contact stated that the vehicle stalled and lost power while she was stopped at a traffic light. The oil pressure warning light and two other unknown warning lights were illuminated. The contact was able to restart the vehicle after several attempts. The vehicle was taken to the dealer who diagnosed that the crankshaft sensor needed to be replaced. The contact stated that the vehicle was not repaired, and the failure had been recurring while driving. The contact stated that the vehicle was taken back to the same dealer several times and the crankshaft sensor was replaced however, the failure persisted. The contact received notification of NHTSA Campaign Number: 21V259000 (Engine) however, the dealer informed the contact that the part for the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure and a case was opened. The contact was still waiting on a call back. The vehicle was not repaired. The approximate failure mileage was 15,500. Parts distribution disconnect.
Cause Unknown. I was driving my Kia Soul at 35-38 mph on a busy city street. The engine suddenly and completely shut off. I had it towed out to the Kia place ( 2 pm.), checked it in and left. That was about the a couple of days before I received my recall notice letter. I have not been able to find out anything about my car in about 3 or so weeks. All I am told is that it is being diagnosed. ( I did have a service guy snap at me that " when they finished, they would call and ask me what I wanted to do about the car".)
The contact owns a 2020 Kia Soul. The contact stated that while operating the vehicle, a fluttering sound was present coming from the engine compartment and the vehicle would drive very poorly and occasionally stalled. The vehicle was taken to the local dealer who was unable to determine the cause of the failure. The contact was later informed that the vehicle was included in NHTSA campaign number 21V259000 (Engine) however, the part to do the recall repair was unavailable. The manufacturer was contacted and confirmed that the part for the repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. Parts distribution disconnect. The failure mileage was 21,000.
The contact owns a 2020 Kia Soul. The contact stated while driving approximately 70 mph, the vehicle loss motive power and stalled without warning. After restarting the vehicle, the vehicle failed to properly accelerate. The vehicle was taken to the local dealer several times and the battery, spark plugs, and ignition coils were replaced however, the failure recurred. The manufacturer was notified of the failure. The contact was informed that the Vin was included in the NHTSA campaign number: 21V259000 (Engine). The failure mileage was 14,750.
My car has been at Classic Kia in Beaumont TX with the exception of 2 days since May 5. It stalled and died repeatedly. They said they fixed it and I picked it up may 19th. It died 20 miles down the road and warning light came back on...service engine soon. I returned it to them May 21 and they still have it. They say metal shavings are in the oil. I am hamstrung without a car. I don't think they have mechanics that know how to fix it. I called Kia Corp. June 7. They said they'd call Classic Kia and call me back. They have still not called me back. Please help me. Nobody should take two months to repair factory recalls!
The contact owns a 2020 Kia Soul. The contact received notification of NHTSA campaign number:21V259000 (Engine) however, the part to do the recall was unavailable. The contact called the local dealer who stated the parts were not available. The contact stated the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was notified. The contact had not experienced a failure. Parts distribution disconnect.
Took the vehicle in for oil consumption issues earlier this year. Kia cooperate stated the consumption was abnormal, but within parameters and would not fix the problem. The recall came out for the oil piston issue and i took the vehicle on for repair. Kia still refuses to fix the oil piston ring issue and oil consumption issue under the recall order. States the issue with the vehicle is abnormal, but passed inspection. The engine does not run correctly, while driving on the road, the engine looses power and has knocking sound. The vehicle still uses oil and Kia refuses to fix under warranty or the recall..
A D V E R T I S E M E N T S
- Columbus, GA, USA