This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
My husband was driving down the street in our 2020 Kia soul when under the hood of the car started to smoke profusely and a fire broke out under the hood of the car the engine was affected the car no longer turns on or turns over there was a recall for the engine overheating however we took it into a Kia location and June and they said nothing was wrong we took it in in May for recalls they said nothing was wrong they deleted all of the codes in the vehicle and one month later this happened in the car is no longer operable. Kia refused to help us at JT's Kia claiming that the car experienced wear and tear however the car was only 3 years old and there was no wear and tear. When we took the vehicle into address the recall we were told on two different occasions that there was nothing wrong with the car even though the overheating light kept coming on to deal with this they deleted all of the codes and denied anything was wrong with the car one month later my husband's life was almost taken by this vehicle catching on fire/overheated
I purchased this car (Used) on 8/1/2023 and on 8/7/23 I called Kia and stated that the car started shaking while driving and I took the car to the dealership on 8/10 and they stated they could not find any problem, they would have if they had taken it out for a drive. After waiting all day from 9:30 until 4pm they found nothing. I saw my car just sitting there and no one doing any work or anything on my car. My car still shakes so bad while driving that even the steering wheel is shaking and now when I stop at a red light the car takes a few minutes before it will move. I have had this car for a month and 2 weeks and they will not return my calls to setup an appointment. Kia Corporate can't even get them to respond. What can I do to get help with this. I am even afraid to drive this car (2020 Kia Soul). I need some advice on what I need to do. HELP
On August 15, 2023 my 2020 Kia Soul's engine over heated causing a fire under the hood. There after the car smoked and would not turn back on or turn over.
I bought this car in November of 2022 and it didn't make it its 3rd oil change. The car averaged a quart low at each oil change but that didn't seem to outrageous to me. It drove perfectly until June when the check engine light randomly came on and started flashing. I took it to the dealership who told me I needed a new engine, they couldn't tell me why or what was wrong but they assured me KIA wouldn't cover the cost since there was no open recall. Now I have an almost $20k lawn ornament, it won't even start and KIA can't even tell me why.
I had a noise for 2 days when I made right turns. Then my check engine light came on July 30 2023. On July 31 2023 I went to where I received the car from which was century 3 Chevrolet and they told me to go across the street to century 3 kia. I went there told them the problem. I was told they couldn't do nothing for me till September 2023. Mind you the check engine light is on. I asked would I be fine to drive it he says yeah. 30 minutes later my car start to jerk then it cut off. I restarted it it jerked then drove a little before it completely just cuts off and starts drifting backwards I was still in drive it wouldn't restart I put it in park.
- Pittsburgh, PA, USA
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While driving down the street the car turned completely off. Had aaa Try to jump it-??aaa guy said it looks like there might be a problem with the engine-??it has been sitting at the car dealership for the last 3 weeks.
The car stalled when coming to a stop and would not start for over 5 mins while on a major road. When the car finally started engine light started to flash and at a fast speed. Got the car home and noticed the oil leaking heavily. I have only had the car for 2 weeks so I took the car into the AutoCare shop for diagnoses and the code came back as code p1327. I was told the car must go to the Kia dealership immediately and be towed.
I recently purchased this 2020 Kia Soul at the end of April 2023. About 2 weeks ago while I was stopped for a red light in a busy intersection and the "restart" feature was engaged as I had the brake pedal pressed but then as the light turns green and I move my foot from brake to gas (that step is supposed to restart the engine) it did not start immediatley as it should have, Which left me in the lane of traffic vulnerable to possible accidents until it restarted. It finally started after what seemed to be forever and embarassment caused by the restart failure. This event could have had a different outcome if the car wouldn't have restarted. I am taking the car to the dealer tomorrow to have it inspected. I wasn't that there was even a problem until this happened there were no warning lights. I also recieved a "voucher" in the mail to take with me to the dealer stating that my car is a high risk potential pre existing conditions with mechanical or electrical issues. I have only had this car less than 2 months and am already having issues with it. I think I'm regretting this purchase. There is also a sluggish gear shift in the transmission it does'nt seem to be working properly also an engine knock that wasn't there previously. It's not even due for the first oil change since purchase. Kia shoulkd get it together and stop duping unsuspecting naive first time car buyers like myself.
On 8/18/22 I had 5 recalls done one being SC209 the pistionoil ring, that was causing it to stall out/die in traffic after the recall it worked fine for a few days then it progressive gotten worse and started using oil, and the oil light no longer worked. Also after a oil change the "alert for due oil change " did not reset I took it back to Kia of chattanooga, (2/22/23) and they proceeded to tell me every other thing that was wrong and did not address the oil leak or the stalling out. They were dismissive of my concerns and told me the engine was full of gunk and it was from improper upkeep which is untrue I tried to explain that the oil change I had done wasnt registering, but I was ignored and so I took my Kia to Goodyear(2/24/23) and had the $800+ in repairs done. Which still did not repair the stalling out. I took it back to Kia on 6/1/23 and they refused to do anything to it saying my warranty was void so I took it back to Goodyear on 6/2/23 had $250+ of more work done and it still did not fix my car. It is now sitting in my parking lot undrivable beccause it will not stay cranked and the engine no longer shifts gears on its on. This is a engine issues and they will not address it because there are not any recalls.
I have two complaints. One just occurred while driving down the highway. My hood popped open. I do not go under the hood. I have my car serviced. The last time it was serviced was over a month ago. The hood popped open immediately the alarm began to ring and I pulled over. I got out on the side of the highway to close it. I immediately called the dealer and they say they have to keep my car to address this and another issue I previously reported. The other issue is my car revs and sounds like a race car. When I told them this they asked how many miles I have. I did pay for an extended warranty. The last time I serviced the car with them in November they said it was taken care of but it is not. I told them don't wait until the mileage reads high and the warranty has expired. I need my only vehicle to run appropriately. I looked today and it seems that the 2020 kia soul has engine issues which might account for the rev and poor running. I was told they should make the corrections free of charge. I am a woman dealing with this so it has been my experience that the treatment and service provided for a man and a woman is not always equitable. Please help.
On 5/27/23 I was stopped at a light in the middle of active traffic. When traffic started moving again, I put my foot on the accelerator. Nothing happened: the "check engine" light appeared on the dashboard as well as the "Auto Stop" light, which showed up yellow. The engine was dead. Cars in back started honking. I put on my hazard lights, turned the ignition off, waited a few seconds, then on impulse turned the key on again. Car started without a problem, and the indicator lights disappeared. I called the dealership but could not get a service appointment until Thursday. I am afraid my own car will kill me if this happens again in active traffic.
The contact owns a 2020 Kia Soul. The contact stated that on several occasions while driving at slow speeds or while idling, the vehicle stalled without warning. The contact was able to coast the vehicle off the road and restart the vehicle. No warning lights were illuminated. The vehicle was taken to the dealer where the dealer test drove the vehicle. The vehicle was diagnosed, and it was determined that the transmission needed to be reset. The vehicle was repaired; however, the failure recurred. The vehicle was taken back to the dealer where the vehicle was diagnosed but the failure could not be duplicated. The contact stated that upon research, the vehicle previously included in NHTSA Campaign Number: 21V259000 (Engine). The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 52,400.
While at a red light the vehicle stalled out and would not restart. The vehicle was pushed into a parking lot and the battery life and oil were assessed. It was then determined that there was no oil in the engine by checking the dip stick. Oil was then added and spilled out simultaneously because the oil plug was missing from the vehicle. It was determined that it fell out while driving. The vehicle has 114k miles and had received an oil change 15 days prior.
Compete engine failure at just over 100,000 miles. Driving down a busy road and vehicle suddenly lost engine power. Had to unsafely travel at well below speed limit to local Kia dealership. Dealership evaluated engine and stated it would need replaced entirely. There was no reason or explanation given.
While driving on the highway at 60 mph, the vehicle Started To feel like it was trying to go forward (thrusting) on its own. It then accelerated on its own to over 80 mph. I slammed on the brakes and pulled over and put it in park.the engine was revving in park. After Kia roads on assistance couldn't send a tow truck, I thought I would be okay driving on the emergency lane The 2 miles home from the highway. As I put the car in drive, the engine was revving at 6 On the gauge but the vehicle Wouldn't go over 20 miles an hour. It is at the dealership today. There were no warnings or lights or sounds.It all started with the slight thrusting of the entire car. I could have easily slammed into the back of another vehicle if it had been in front of me.
there were a series of recalls on my 2020 kia soul, one of the recall notices stated that they installed non heat treated piston rings in the engine that went into my. the recall was singed off at a dealership in north carolina without making any repairs or recomendations. the engine has not yet failed but is consuming oil with no leaks. kia service states that 1 quart of oil usage every thousand miles is okay. they did not send any notices or make any verbal statements that owners must check and add oil between the recommended oil change intervals. the safety complaint here is that owners of these vehicles could have their engines seize up while on the highway at speed due to lack of lubrication. i have lost confidence in the safety of my 2020 kia soul.
I was driving down the road when all of a sudden the engine started to sputter and shake violently. I couldn't get it to accelerate. I pulled the vehicle to safety and shut it off. I looked under the hood and saw or smelled nothing unusual. I restarted the vehicle and it ran okay. I went immediately to a Kia dealership. I was told that if it was running okay to make an appointment for the next day. I did. The battery was changed out and I was told it was fine. It is not. The same thing happened again, several times. I am being told that if they can't duplicate the problem, they can't fix it. This problem is very unsafe given the entire vehicle slows to an almost stop, even on the highway, at times. I have researched this and it is a common problem with this engine. Many have caught on fire. Kia sent out to the dealerships a Technical Service Bulletin, Number 203, on March, 2019, for Model 2020My Soul(SK3) 1.5T, addressing this problem, yet the local Kia dealer does nothing about it. I was told the recall on this vehicle for the Improperly heat-treated piston oil rings was taken care of but I have to wonder.
Hello, I purchased a 2020 Kia Soul S in Oct. of 2019. Soon after I received a letter noting an engine recall in relation to the oil pistons. This manufacturer defect causes the engine to stall, and if left long enough, can cause oil to leak onto the engine and potentially catch fire (https://www.cars.com/research/kia-soul/recalls/). I have needed three engine replacements since purchasing the car. The first replacement was in January of 2022 with less than 20,000 miles, the second was in October of 2022 at around 33,000 miles, and my vehicle is currently awaiting another engine replacement at about 35,000. To my knowledge, the issue has been the same oil piston engine associated with the initial engine recall. I'm concerned because it seems like Kia is replacing defective engines with more defective engines with the same issue. Sometimes a check engine pops up intermittently, but in all three cases, the tell was the car stalling. Thankfully I've learned to take it to the repair shop quickly when this happens to avoid worse side effects.
A D V E R T I S E M E N T S
- Columbia, SC, USA