My husband [XXX] and I own a 2018 Kia Soul, 102,000 miles, and in February, my daughter was driving to school and the front end of the car became shaking violently. It was so dangerous that my husband would not let my daughter drive it, as it was easy to lose control of the car. We took the car in to the Kia Dealership to be diagnosed. The steering shaft needed to be replaced, a total cost of $941.53, paid 2/19/24. After talking with mechanics and researching this part, it was clear that this part should last the lifetime of the car; in fact, I spoke with a mechanic who said they have never seen this issue, let alone in a 6 year old car. I continued searching online and saw that this was a problem in older models of Kia Souls, and there were recalls on the 2012- 2016 models for the same issue we experienced. So I called Kia to see if there was a recall on the 2018 model. They said no and that since there was not an extended warranty on the car, they would not reimburse or pay for the repair. I sent a message stating my position of outrage, that this repair is unacceptable since the part should last the lifetime of the car, and that obviously there was faulty manufacturing of the part. This posed a danger to my daughter, who is a college student, and Kia should be responsible for the repair. Kia sent my complaint to the escalation department for review, where I have been communicating with Kayla from the Customer Care Unit. I have been corresponding and waiting for a decision for reimbursement since February, and today I was told that my request was denied. My case number is #[XXX]. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

- Orlando, FL, USA

First incident took place on a city street, thanksgiving night 2018. Made left turn at light, lost control of steering wheel, ran up onto sidewalk and back into the street. Second incident occurred the night before mother's day 2019, made right turn at light and lost control of steering again

- Washington, DC, USA

The steering wheel is manufactured of material which contains a toxic substance which has caused the owner to suffer a medical condition of severe contact dermatits. The car can't be driven without the use of a cover over the steering wheel, which will cause the car to fail the Maryland state safety inspection.

- Kensingron, MD, USA