9.9

really awful
Crashes / Fires:
0 / 0
Injuries / Deaths:
0 / 0
Average Mileage:
200 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.

2017 Kia Soul steering problems

steering problem

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2017 Kia Soul Owner Comments

problem #1

Oct 152017

Soul

  • 200 miles

A D V E R T I S E M E N T S

I purchased a new 2017 Kia Soul +. I have an android phone and told the sales person I wanted 2 things. 1) handsfree dialing and a backup camera. Their description never stated, nor did yours on your website, that the handsfree only works with iphones. I had a 2016 Kia Soul and it worked perfectly. This is a safety issue and false advertising. Android phone users have over 55% of the cell phone market and why you took this feature away from your car is a bad move. Then not to tell people when shopping, is another bad move. Im sure less people would buy your cars if they knew their android phones won't work. I am very upset because I know I wouldnt have purchased this car had I known I need an iphone to use the handsfree dialing. I am going to report this to the BBB because the sales person lied to me even tho they said they too were unaware that you took this feature away from the cars. You need to fix this because there are many Kia owners on the forums who are upset about this issue. You cant advertise that a car has an option but not tell them only if you have iphone this option will work. Again, its a huge safety issue too.

- Monona, IA, USA

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