This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact-??s friend owns a 2016 Kia Soul. The contact stated that the vehicle was consuming an excessive amount of engine oil. There was no indication of a leak or burning oil. The driver added 3 quarts of engine oil. The vehicle was taken to the local dealer, who performed a leak test. The dealer informed the contact to bring the vehicle back after driving 1,000 miles for additional testing. The vehicle was not diagnosed or repaired. The manufacturer was not contacted. The failure mileage was approximately 147,659.
I have a 2016 Kia Soul with 1.6L engine. I am the 2nd owner. The previous owner got the knock sensor update but the catalytic converter still failed after the update. Now I have a flashing engine light and P1326 code along with the P40 code for faulty catalytic converter. There is a recall for 2016 Kia Soul engines but when I go to the Kia site and type in my VIN there is no recall showing for my VIN even though I own a 2016 Kia Soul. I think this is wrong and should be corrected. Also Kia keeps telling me that they won't fix my catalytic converter because it falls outside the 80k mile warranty. I am at 90k miles. Yet, the knock sensor was updated and there is currently a recall. The recall should supercede the warranty in this instance. Also I took the car in to have the Kia dealer diagnose my knocking engine and 1326 code. They are saying that even though my car isn't drivable and The engine is malfunctioning, because my car didn't fail the piston ring test I don't qualify for the engine recall repair. All of this is unfair. If my car is exhibiting all the signs that the engine is about to blow why do I have to drive my car until it actually does blow before something can be done? This is unsafe not only for me but others as well. Not to it's completely unfair to me as a consumer who purchased this car in good faith. Kia needs to update ALL Vin numbers instead of consumers having to find out the hard way that there is indeed a recall on their vehicle. Dealerships should be part of the process of updating the manufacturer of new owners information so that new owners can be notified of any recalls. It makes no sense that only the first owner gets information regardless if they still own the vehicle or not. Lastly I would like to reiterate; Kia telling people they have zero recalls on cars that ARE actually part of a recall is outright lying. Kia needs to post ALL recall information to their website regardless to if you input your VIN # By not doing this they Lie
The contact owns a 2016 Kia Soul. The contact stated that on several occasions while driving at undisclosed speeds, the contact had to remove his foot from the accelerator pedal for the vehicle to shift gear. The contact stated that while the accelerator pedal was depressed, there was a slight delay before the vehicle responded. The contact then stated that he smelled an abnormal odor from the exhaust throughout the vehicle once the RPMs were at 2,500 to 3,000 RPM. The contact stated there was blue smoke coming from the exhaust pipes. Additionally, the contact stated that every second tank of fuel, he had to add 2 quarts of engine oil. No warning light was illuminated. The vehicle was taken to an independent mechanic however, the failure could not be duplicated. The vehicle was taken to the dealer, but the failure could not be duplicated. The contact was informed that the VIN was not included in a recall. The contact referenced NHTSA Campaign Number: 19V120000 (Engine, Engine and Engine Cooling). The manufacturer was notified of the failure and the contact was informed that the VIN was not included in a recall. The failure mileage was approximately 140,000.
P0420 Code. I have replaced both oxygen sensors with genuine KIA parts. I even had a tune up and replaced the engine air filter. All of the parts were replaced with KIA genuine parts. The code is still coming on. I only have 84889 miles on this car.
- Davie, FL, USA
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My safety and the safety of others is put at risk when someone is attempting to steal my vehicle. I am not eligible for the antitheft software upgrade since I don't have a factory installed alarm system.
We have a p0420 code with check engine light on (catalyst below threshold) with unusual oil consumption. We have been refused a replacement of the catalytic converter which is failing and may or may not have caused severe engine damage. Engine is going through an unusual high amount of oil with no oil leaks. Contacted Kia NA on July 21st and was told the cat was not covered even though it's failing and we have recall notices coming in the mail.
What component or system failed or malfunctioned, and is it available for inspection upon request" Engine stall duo to faulty Piston rods. Probable cause of faulty Piston Rods is insufficient oil level. May also damage the crankshaft and cause the engine to seize. I have proof of oil changes on time and the car has only 92000 mile on it. How was your safety or the safety of others put at risk? The vehicle may stall and shut off in the middle of the road unexpectedly which may cause an accident. Has the problem been reproduced or confirmed by a dealer or independent service center? Yes Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? No Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear"
I have a Kia Soul that is under the engine warranty recall. I was able to drive my vehicle while working with Kia to document issues with my engine. Today I was informed that my catalytic converters are clogged and that is what is causing my vehicle issues, not my engine. The only way my catalytic converters could be clogged would be from faulty engine, but Kia is denying any issue with my engine (that is under warranty) and instructing me to continue driving my vehicle. My vehicle is unable to maintain speed, shakes violently after running 5 minutes, and dies frequently. It is not a safe vehicle to drive on the road.
The check engine light came on a day after i bought the car and never went off it read for several code-??s including a catalytic converter fuel cap timing solenoid all which I replaced and the light still was on after oil changes it was discovered there is a low oil condition and the engine needed to be replaced and a few months later the car stopped running and it needs a new engine the dealership knowingly sold that vehicle to me in that condition and they won-??t even fix it.
Due to no warning of a recall on my 2016 Kia soul both catalytic converters stopped up. Tried for weeks to get assistance with Kia motors but no assistance brought my car in twice when they said they would fix it sat at the dealership from 8am when they opened until approximately 4 pm before they closed only to be called and asked to return for a second all day long wait. Due to no warnings that my car had a recall and no assistance from the company I've had nothing but issue after issue and can no longer afford to completely fix the car. One issue including being stranded 10 hours away from home!
The catalytic system began breaking apart and throwing an engine light error. The system progressively got worse until it lead to complete failure not allowing the fuel system to work nor the vehicle to be able to accelerate.
Ive gotten 3-4 tuneups every year for the past 4 years. Each year the car randomly shuts off and start running rough they change the coil packs and the spark plugs but every year I drive locally and not far yearly but I still have to get tune ups, 3rd party insurance and state farm spent a total of 12-14k of electrical wiring the doors were controlling the A/C the lights would flicker when trying to turn on A/C. The windows stopped working wouldnt go up or down, the A/C heat wouldnt work this was work everything new and rewired Kia of Anderson kept the car for 4-5 weeks and I had to turn around 2 days later bring it back because the doors and A/C and heat repeated the same thing, they changed the door panel on driver side and 4-5 months ago A/C heat stopped working randomly while my kids were waiting on bus one moring and couldnt use the heat...contacting Kia they said they were booked for a couple of weeks then, I would call get voicemails over and over and then I finally drove up there and they stated it may be the air resistor but then, under the car i hit a ditch where road work was being done on a one way in one way out street for 3 months cause the already loose muffler to cause the rest of the vehicle to not work. The A/C when on my son nose bleeds everytime if we are in the car for longer than 45 min to an hour. My daughter get migraines headaches dizzy spells when A/C heat is on, so do i. Also there is a random weird smell randomly off and on not everyday but atleast 12 days out of the month...scared to drive the car sometimes. Last week twice the car shut off once on the bridge randomly and then turned back on. Also, if i drive the car for more than 30-45 min my left leg swells with fluid never happened in any other vehicle...random devices can connect to my radio without me authorizing it..strange but i can wake up and have to delete a Windows or MAC desktop from radio, when using the radio the same ads play over and over not sure why we have to turn
The vehicle suddenly stalls while in traffic without notice. It has to be put in on park, turned completely off, and then restarted. People behind my car almost rear end my vehicle causing a collision. Highly unsafe. This has happened numerous times usually after being stopped at a traffic light or stop sign.
My 2016 soul burst into flames following a loud explosion in the engine compartment. The vehicle is a total loss; but, the fire department extinguished the fire before the flames reached the fuel tank. What component or system failed or malfunctioned, and is it available for inspection upon request" Engine and No How was your safety or the safety of others put at risk? Could have easily been killed had I not recognised the symptoms immediately and had the time to react. Has the problem been reproduced or confirmed by a dealer or independent service center? Irrellavent. The vehicle caught fire. Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? No. There is nothing left to inspect. Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear" Only seconds before.
Excessive oil consumption-1 quart of oil every 400-600miles. This had been verified by a certified mechanic. The excessive oil consumption has destroyed the catalytic converter, code 420. The check engine light has been on since 95k miles. Spark plugs had to be replaced sooner than normal because they were covered w oil. Tail pipe has oil encrusted on the inside. While starting from a complete stop after 15 minutes of driving the car lost power and would not go over 45mph. Going up hill dropped to 15 mph. This has been replicated by a mechanic.
Vehicle is experiencing oil &/or carbon-like debree exiting out of the exhaust system. There are no warning indicators of any kind displaying. The car has regularly been taken to the dealership for service and maintenance problems. Motor has documented record of oil consumption due to testing at dealership. This is currently the second catalytic converter to be replaced. I have all receipts for work performed.
A D V E R T I S E M E N T S
- Massillon, OH, USA