On/around August 13, 2021 I went to get an oil change and Safety recall performed for the 1.6L engines to protect it from excessive connecting rod bearing damage at a Kia Dealer. It was performed in the AM drove it pretty much all day. the next morning 8.14.21 in the AM drove it for roughly 1hr parked then decided to move the car out of the sun the car would not start. I could put it in the ACC and ON positions to work the radio and windows etc. but it would not start. I was there for 1.5 hrs. then I tried the car again and it started as if nothing was wrong. I drove it for 1 week no issues, then on 08.21.21 I was waiting at a red light when the light turned green I could not move as the car shut down with no warning or warning lights. I put the car in park and then tried turning on the vehicle again it started no issues, I was nervous and scared because we, my daughter and I, were at a very busy intersection not knowing if the car was going to start again. On 08.22.21 I tried starting the car and it took a while for it start as well but started. On 08.23.21 I called the KIA dealer and let them know what happened and took it to them on 8.24.21 in the AM. They were not able to replicate the problem but adjusted the values and said that there were no shut off codes indicated and that was a good sign. I was able to drive it all morning then at 3:15pm it would not start then at around 4:45pm I tried it again and the car started. When it started the stability control light was on and pressing the button to turn it off would not turn it off. I drove it about 5 minutes parked it turned the car off, when I started the car again the stability control light did not come on. I drove it around for a little then called a different KIA dealer and explained the situation so I dropped the vehicle off to the dealer on 8.24.21 in the overnight drop where it currently is where they are charging 139 dollars to diagnose the problem the car has approx 162329 miles

- Contoocook, NH, USA

My husband was exiting the highway when the engine began to sputter and then "explode" into a cloud of smoke from the engine and tail pipe. There was a oil smell. The car was towed to the local Firestone where my husband was told the engine now has a hole in it. Just a few months ago the engine was worked on because one of the cylinders had frozen. Recalls were taken care of prior to our moving to Dallas from San Antonio. If there were more needed, we received no notification despite having service done on this vehicle several times over the past year. My husband could have been on the highway when the engine blew and ended up in a major accident. There were no warning lights to indicate the car had a problem before it blew.

- Plano, TX, USA

My car just stopped without warning.. Kia dealership states it need a catalyst converter and 02 sensor.. no engine light came on.. it just stopped.. after they put an software for 50000 incase the engine fail.. well my catalyst converter fail.. without any warning

- Covington, GA, USA

The check engine light is indicating catalytic converter issues. I took it to the mechanic and he is describing the exact problem as found in recall 19V120000. He measured 900-degree exhaust gas temperatures on one side and 500 degrees on the other. The catalytic converter has subsequently been damaged. The Kia dealership is telling me that there is no open recall under the VIN number for my vehicle yet my vehicle is having all the problems as indicated in the aforementioned recall. I'm afraid that this car will catch on fire. What are my options if the dealership refuses to repair this problem as a recall item although my vin number is not listed?

- Hillsborough, NC, USA

Catalytic converter failed, sending pieces into engine, causing engine to catch fire. Melted some major components while driving. Same thing as last MAJOR recall in which Kia Replaced my engine. so, this was a BRAND new 1 1/2 year old engine. This vehicle is currently at Keifer Kia in Eugene, OR awaiting Kia National to do their fire investigation.

- Winston, OR, USA

Right around kia announced catalytic converter recall issues with 2016 kia souls my car stopped running it was brought to a kia dealership where the muffler intake manifold was replaced for $3,000 and told it wasn't the catalytic converter despite having 90% of the listed "symptoms " of the recall.. a complaint was put in to you guys. An extended warranty Catalytic Overheating Protection Engine Control Unit logic to prevent overheating of the catalytic converter.was put on. A year later car Stopped again where i was told catalytic converter and even with replacing so much damage had been done most likely to engine since it was burning so much oil that it was a temporary fix. Only way i could sell it was to get it fixed though so another $2800 was spent to replace it. Yet all the issues i have with car are exactly what the recalls state. I feel the first dealership knew this and didnt want to eat the cost of labor. My car was kept there for a few days for them To diagnose and fix which ive never had happen maybe needed overnight but never for days unless a car was at a body shop. I believe the car issues and costs relate to Recall no. 19V120000 Kia's number for this recall is SC176.

- Saint Charles , IL, USA

The contact owns a 2016 Kia Soul. The contact stated while driving approximately 65 mph, there was an abnormal cracking sound detected before the vehicle lost motive power. The check engine warning light was illuminated. The vehicle was towed to the residence. The vehicle was then towed to the local dealer to be diagnosed. The contact was informed that the steering gear and pinion plug needed to be replaced. The vehicle was not repaired. The contact stated that the failure was like NHTSA Campaign Number: 17V608000 (Steering). The manufacturer was notified of the failure but declined to offer any repair assistance. The failure mileage was 70,055.

- Miami, FL, USA

The engine light is starting to appear more frequently this started about two years ago and every few months would appear and the oil would be a little low and more recently after oil changes... I had brought the car in late last year to check on the recall of the engine & mentioned concern... I was told everything was fine and this problem started occurring while before I reached 100,000 miles... I've been waiting over two weeks for an appointment and have one scheduled for July 14 which I made over two weeks ago when the problem occurred once again and I had my mother in the car 90 year old... I've been told by the Kia dealership that everything was good however it appears that this is put me in a situation that could be extremely dangerous if all the oil burns off or there are other issues similar to the below...Optima Hybrid, 2012 Sportage, 2012-?"2013 Sorento, and 2012-?"2013 Forte and Forte Koup with the 2.4-liter Theta II engine; and the 2014-?"2015 Forte, Forte Koup, and Soul with the 2.0-liter Nu engine. Kia will notify owners starting on January 27, 2021. Dealers will inspect the engine compartments of affected vehicles, make repairs, and potentially replace engines. Kia also intends to carry out a software update to add a Knock Sensor Detection System as soon as possible, and the NHTSA report states that Kia will provide 15-year/150,000-mile warranty coverage for engine repairs needed "due to connecting-rod bearing damage." Kia will also reimburse owners for any repair expenses already incurred related to the problem, NHTSA's report says...Just to recap we can't get an appointment till the 14th they're trying to squeeze me in earlier I'll know next Tuesday however I have just paid off my Kia after five years and was hoping to enjoy many more years... I'm very disappointed that the safety of the car and the drivers and the owners are not of the upmost importance Something should be done immediately for their loyal customers... Call [XXX] [XXX] INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT

- Highwood , IL, USA

The contact owns a 2016 Kia Soul. The contact stated that while turning on the vehicle as well as while driving, an oil odor was detected, a knocking sound was heard, and the vehicle was consuming excessive amounts of engine oil. The check engine light was illuminated. The vehicle was taken to an independent mechanic who performed an oil change and stated that the catalytic converter was faulty. The vehicle was then taken to the dealer and the dealer performed a recall for the Engine Control Unit (ECU) software update however, the failure recurred. The vehicle was taken back to the dealer. The contact stated that smoke was seen coming from under the hood while driving. The dealer was made aware of the failure but informed the contact that she needed to pay for the diagnostic and since the recall repair was not performed in 2018, the dealer was not responsible for the engine replacement under NHTSA Campaign Number: 19V120000 (Engine) for which the Vin was included. The manufacturer was made aware of the failure and informed the contact to take the vehicle to the dealer. The failure mileage was 146,630.

- Palm Bay, FL, USA

Bought used Nov2020. June 2021 took for a long road trip. Daily car use is less than 10 miles a day. So a long road trip should be fine. Got regularly scheduled oil change 1 month before trip, according to them no major problems with vehicle to take long drive. Drove over 1200 miles in a weekend, oil light came on, the check engine light immediately after. Stopped at gas station to put oil in allow to cool. Not over heating but wanted to allow to cool. Turned on car, check engine light and oil light still on. Then it went pop and I was stranded. It wouldn-??t start.

- San Antonio, TX, USA

The contact owns a 2016 Kia Soul. The contact stated while driving 35 mph, there was an abnormal knocking sound coming from the vehicle. The vehicle shuddered and loss motive power. The contact restarted the vehicle and continued driving to the residence. An unknown warning light was illuminated when the vehicle was restarted. The contact had the vehicle towed to the local dealer to be diagnosed. The contact was informed that the engine rod had fractured and the engine needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage 59,600.

- Colorado Springs, CO, USA

In 2020 Kia Motors America sent letters about a Product Improvement Campaign. This 'campaign" was intended to update software for a Knock Sensor System (KSDS) that detects vibrations indicating the onset of excessive connecting rod bearing wear in the engine. Per letter "The KSDS is designed to alert the vehicle driver AT AN EARLY stage of bearing wear BEFORE the occurrence of severe engine damage including engine failure". I never received this letter. I never knew that there was a severe issue with my car, my check engine lights never came on. I took my car in to Car Pros Kia in Huntington Beach a couple months ago for a transmission fluid change and they never told me anything was wrong or that this Product Improvement Campaign was available. On 6/1/2021 my car died out of nowhere. I took the car to KIA where they filed a claim for a new engine per the product improvement campaign but it was denied. Dan Boyer, supervisor from Kia Motors America Claims Department told me the deadline was 4/16/21. This date isn't on any letter they sent. After searching, I realized that these letters are available for the public to view. I realized that one letter from 3/21/2020 states in bold underlined format "We would, however, like to assure you that there is no immediate need to have this software update performed". Clearly this is incorrect information, getting this software update is CRUCIAL-your engine WILL be damaged if the rod bearings are damaged as mine was. Kia Motors expected me to bring my car, despite I never received a letter, I had no idea there was product improvement campaign surrounding this issue, and expected people to bring their car in for it in the middle of a pandemic. Now I can't go to work, my livelihood is at stake, and they want me to pay $6,000 out of pocket + any other fee associated without taking any responsibility on the matter. I'm seeking assistance in making things right, I'm looking for compensation, and awareness about this corporation.

- Costa Mesa, CA, USA

Engine started knocking and stalled on the highway going 70mph, almost caused a major accident. Had it towed to local KIA Dealership. Although I was the second owner, and the car was over 5 years old and had 71,000 miles, KIA replaced the engine under warranty. Metallic debris was found in engine, probably causing failure.

- Pittsburgh, PA, USA

The contact owns a 2016 Kia Soul. The contact stated while driving at undisclosed speeds, the vehicle would shake and vibrated before the vehicle loss motive power and stalled. The vehicle was taken to an unknown dealer who diagnosed that the catalytic converter was faulty and needed to be replaced. The vehicle was not yet repaired. The manufacturer was notified of the failure. The approximate failure mileage was 114,000.

- Apple Valley, CA, USA

I have a 2016 Kia Soul, base model 1.6L. Attaching recall notice, as I do not know the number (there have been 2 that I know of) after receiving product improvement campaign notice dated 4/6/2021, I notified my Kia dealership in which I purchased the vehicle (7301 new lagrange rd, louisville ky 40222) and was told the next available appointment to do the recall update was 2 weeks from when I called, I asked if it was safe to drive since the recall is about engine fires and my engine light was on. I was told it would be fine, this was a "software update" but unfortunately, the rate at which my engine was burning oil, the day before my schedule recall appointment (5/11/21), my engine apparently blew while I was driving on the hwy. Prior to the smoke coming out the back, I heard clicking and then what seemed like something shooting out from the bottom of my car. The oil that I had put in (even though I was not due for an oil change) was leaking as they towed my Kia to the dealership. I did not hear back about my car until I reached out for the 3rd time Friday 5/14/21, where the tech told me I needed a replacement engine and Kia motors will not cover it, stating it was because "there is an open recall for my engine and I had not had the recall completed" I have opened a case with Kia customer affairs. Kia service center was unable to give me the date that the recall started.I do know that my car was serviced for a recall prior to this, 3/31/2020, in which there had been so much damage to the catalytic converter, it needed replaced. That was covered under the recall apparently, but for some reason this most recent recall is now showing that it is no longer open according to my VIN on the NHTSA website. So the dealership must have cleared it, but still claims it was not completed so that they are refusing to replace my engine, quoting me $6.3K should be covered 100%

- Shelbyville, KY, USA

While I was driving the engine died. I was able to restart and get home but the motor had a knocking sound. I took car to dealer, they said engine was bad and there were recalls on it. They did did some recall work but said the engine wasn't covered because I didn't get the recall work done sooner.

- Eldridge, IA, USA

I was driving at 40mph and it stalled. I immediately pulled over and realized there was no oil in it.I walked two miles to walmart for oil. None of it leaked out. I recently had an oil change. The company that did the oil change found no leak and no responsibility. I filed with Kia and they denied a review after two attempts to have them fix my vehicle. No leak. No oil in the driveway. No excessive ware. Then Kia came out with the knock sensor and refuse to fix my vehicle still.

- Edmond, OK, USA

Vehicle had recall for exhaust too hot possible fire catalytic converter failure and rod end engine failure.the catalytic converter was replaced before recall and now 2yrs 10mo later has failed again?towed to dealership and my assumption was correct and catalytic converter bad again.now filed Kia complaint#14131010 and am waiting but spoke with service manager and waiting but pretty sure they're not going to cover even after failure of converter before and after their recall.I was driving on U.S.19 in Florida and vehicle just immediately failed with no power and no limp mode at approximately 4-5mph, was almost rear ended in a bad accident from this malfunctioning and what is said in Kia's words that limp mode would come on and vehicle could be driven at 1800-2200rpm and 65mph.not true more like 500rpm and 5mph.very dangerous possible deaths from this failure.

- Port Richey, FL, USA

A few months ago car intermittently started bucking as if watery fuel or fuel depletion was occurring accompanied with a loud sound as of grinding metal. Check engine light would come on intermittently for a short while and then go off again. Braking and slowing would temporarily stop it until it recurred. With time those episodes grew more frequent. I consulted martin Kia of bowling green, ky from whom I bought the car whose service department seemed to offer no suggestion as to the defect. Two autozone stores tested the engine, one with with check engine light off and another with it on, and both tests agreed that the catalytic converter was malfunctioning. Tests at the above Kia dealer confirmed that finding and replaced the converter at a total cost of almost $1300 saying its 98000 miles was out of emissions warranty. Problem is, the intermittent bucking and grinding persists. Online I then read that this is likely a recall case already receiving 147 similar complaints and that some of these vehicles had been finally totally destroyed by an engine fires. It has become a fearful thing to drive it with that knowledge. What is your advised course foe a remedy?

- Bowling Green, KY, USA

The contact owned a 2016 Kia Soul. The contact stated that while driving at 45 mph, the vehicle began to make an abnormal knocking noise, a burning odor was detected as the vehicle began to lose power as several warning lights appeared on the instrument panel. The contact was unable to restart the vehicle and left the vehicle on the side of the road. The next day, the contact's fianc attempted to meet a tow truck driver at the scene where the vehicle was left; however, upon arrival, the vehicle was gone. Upon investigation, the contact discovered that the vehicle was towed to an independent tow yard where they discovered that the vehicle was burned to ashes. The dealer nor the manufacturer had yet to be notified of the failure. A police report nor a fire report was filed. The vehicle was deemed a total loss. The failure mileage was 66,186.

- Tazewell, TN, USA