This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 2015 Kia Soul. The contact stated that while attempting to accelerate, the vehicle failed to respond as needed. The vehicle was also consuming excessive amounts of engine oil. The check engine light had illuminated. The contact stated the failure persisted after the engine had been replaced. The contact believed that the failure was related to NHTSA Campaign Number: 19V120000 (Engine, Engine and Engine Cooling). The vehicle was taken to the dealer where it was diagnosed and determined that the engine was failing due to the pistons being worn. The engine had been replaced when the vehicle was taken to the dealer after the first failure. The vehicle was then returned to the dealer after the failure persisted and it was diagnosed that the catalytic converter had failed and needed to be replaced. The vehicle had not been repaired. The manufacturer was made aware of the failure, and it was confirmed that the VIN was not included in NHTSA Campaign Number: 19V120000 (Engine, Engine and Engine Cooling) and a case was filed. The contact was referred to the dealer for assistance. The failure mileage was 120,000.
The contact owns a 2015 Kia soul. The contact stated that while driving at an unknown speed, the check engine warning light illuminated. The contact stated that the vehicle was driven to an independent mechanic to be diagnosed. The mechanic determined that the vehicle had experienced failures with the oxygen sensor and catalytic converter. The contact stated that the vehicle was then diagnosed by another independent mechanic who confirmed the failure. The vehicle was repaired but the failure persisted. The manufacturer was not notified of the failure. The failure mileage was 135,000.
The contact owns a 2015 Kia Soul. The contact stated while driving approximately 35 MPH, the vehicle stalled. The vehicle was towed to the dealer to be diagnosed. The contact was informed that piston #3 was damaged and that the catalytic convertor had failed. The contact was informed that the piston failed from not enough compression. The vehicle was not repaired. The manufacturer was contacted and made aware of the failure. The contact was informed that due to the mileage the vehicle was not eligible to be repaired under recall and had to be repaired out-of-pocket. The failure mileage was approximately 177,000.
The contact owns a 2015 Kia Soul. The contact stated that while her daughter was driving at an undisclosed speed, the vehicle inadvertently decelerated to 30 MPH. Additionally, the vehicle failed to accelerate while driving. The check engine warning light was illuminated. The contact stated that an independent mechanic had previously replaced the catalytic converter on two separate occasions; however, the failure recurred. The vehicle was then taken to the dealer, where it was diagnosed that the catalytic converter needed to be replaced again. The vehicle was not repaired and remained at the dealer. The manufacturer was not made aware of the failure. The failure mileage was approximately 176,000.
The contact owns a 2015 Kia Soul. The contact stated that while driving at various speeds, the vehicle was shaking and vibrating and failed to properly accelerate. The vehicle was taken to the local dealer who diagnosed that the catalytic converter was faulty, and that the engine had experienced excessive oil consumption. The catalytic converter was replaced; however, the failure persisted. The manufacturer was notified of the failure, but no assistance was offered. The failure mileage was 112,878.
- Clarkston, GA, USA
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The contact owns a 2015 Kia Soul. The contact stated while driving approximately 50 MPH, the vehicle started to decelerate independently and would not accelerate while the accelerator pedal was depressed. Additionally, there was a burning odor coming from the engine compartment. The vehicle was taken to an independent mechanic who diagnosed that the catalytic converter was faulty and needed to be replaced. The vehicle was later taken to the local dealer who confirmed that the catalytic convertor was faulty. The vehicle was not yet repaired. The manufacturer was notified of the failure but no assistance was provided. The failure mileage was 72,000.
The contact owns a 2015 Kia Soul. The contact stated that while driving at an undisclosed speed, the vehicle lost motive power. The vehicle was towed to the dealer where it was diagnosed that the catalytic converter and rod bearing needed to be replaced. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 160,000.
The contact owns a 2015 Kia Soul. The contact stated while her spouse driver was driving approximately 45 MPH, the accelerator pedal functionality was inoperative. There were no warning lights illuminated. The vehicle was towed to the independent mechanic to be diagnosed. The contact was informed that the catalytic converter was faulty; however, the vehicle was then towed to the dealer who determined that the failure was caused by a faulty wheel speed sensor. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 160,000.
The contact owns a 2015 Kia Soul. The contact stated that while she was driving from a complete stop, the accelerator pedal was depressed all the way to the floorboard however, the vehicle would not accelerate above 10 MPH. There were no warning lights illuminated. The contact veered to the side of the road. The vehicle was towed to an independent mechanic who diagnosed that both catalytic converters had failed, and the vehicle was not drivable and was unsafe to drive. The independent mechanic advised the contact to take the vehicle to the dealer. The vehicle was towed to the dealer who diagnosed that the engine needed to be replaced. The dealer informed the contact that the repair could not be covered under the engine warranty or NHTSA Campaign Number: 19V120000 (Engine, Engine and Engine Cooling) without service records; however, the contact provided the six service records that she had available at the time to the dealer. The manufacturer was not notified of the failure. The vehicle was not repaired. The failure mileage was approximately 74,834.
The contact owns a 2015 Kia Soul. The contact stated that the Catalytic Overheating Protection Engine Control Unit logic was upgraded under NHTSA Campaign Number: 19V120000 (Engine, Engine, and Engine Cooling) to prevent overheating of the catalytic converter. While driving at 70 MPH, the vehicle inadvertently began to stall. The contact was able to veer to the side of the road. There were no warning lights illuminated. The contact stated that he continued to drive the vehicle, but the vehicle would not exceed 5 MPH. The contact pulled to the nearest parking lot and parked the vehicle. The vehicle was towed to Pep Boys who diagnosed that the catalytic converter had failed to cause an oil leak. The dealer and the manufacturer were not made aware of the failure. The vehicle was repaired. The approximate failure mileage was 116,579.
The contact owns a 2015 Kia Soul. The contact stated that while driving at various speeds there was heat emerging from underneath the dashboard. The contact stated that the check engine warning light was illuminated. The vehicle was taken to the local dealer to be diagnosed. The contact was informed that the catalytic convertor needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The contact stated that the failure was related to NHTSA Campaign Number: 19V120000 (Engine, Engine and Engine Cooling). The failure mileage was approximately 18,000.
The contact owns a 2015 Kia Soul. The contact stated while driving at an undisclosed speed, she noticed that the check engine waring light was illuminated. The contact took the vehicle to the local dealer to inspect the vehicle however, the warning light was off prior to arriving at the dealer. The dealer informed the contact that they would not be able diagnose the failure if there was no warning light illuminated. The contact retrieved the vehicle and continued to drive the vehicle. On another occasion while driving 60 MPH, the vehicle decelerated to 30 MPH independently and failed to accelerate above 30 MPH. The contact pulled over to the side of the road and waited for several minutes before driving back to the residence. The contact stated that the failure persisted. The vehicle was taken back to the local dealer to be diagnosed. The contact was informed that the catalytic convertor needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 98,000.
The contact owns a 2015 Kia Soul. When the vehicle was started, the check engine warning indicator illuminated. The vehicle was taken to larry stovesand Kia (528 san diego rd, carbondale, il 62902, (618) 319-4690) where it was diagnosed that the catalytic converter needed to be replaced. The vehicle was not repaired. The manufacturer was not contacted. The contact stated that the failure was similar to NHTSA campaign number: 19V12000 (engine, engine and engine cooling). The failure mileage was 102,000.
The contact owns a 2015 Kia Soul. While driving 65 mph, the vehicle decelerated and started to shake. There were no warning indicators illuminated. The contact coasted the vehicle over to the side of the road and powered off the engine. The vehicle was restarted and was able to drive normally. Also, while driving up a hill, the vehicle decelerated and hesitated to move. The following day, the vehicle was towed to mastria Kia (1555 new state hwy, raynham, MA 02767, (508) 802-6800) where it was diagnosed that the catalytic convertor failed and needed to be replaced. The vehicle was taken to an independent mechanic where it was repaired. The manufacturer was made aware of the failure. The approximate failure mileage was 109,600.
The contact owns a 2015 Kia Soul. While depressing the accelerator pedal, the vehicle failed to accelerate and would not exceed 40 mph. The vehicle was taken to moritz Kia fort worth (8501 West fwy, fort worth, tx 76116, (817) 502-9181) where it was diagnosed that the catalytic converter needed to be replaced. The vehicle was repaired. The manufacturer was made aware of the failure. The approximate failure mileage was 100,000.
The contact owns a 2015 Kia Soul. While driving 50 mph on the highway, the vehicle failed to accelerate and stalled. In addition, the oil and check engine warning indicators illuminated. The contact activated the hazard lights and was able to coast the vehicle over to the side of the road. The contact powered off the engine. The vehicle was restarted, but the failure recurred. The vehicle was able to be driven slowly to the contact's residence. The vehicle was later taken to an independent mechanic to be diagnosed, but a failure could not be found; however, a tune-up and oil change were completed. After the contact left the mechanic, the vehicle stalled and was towed to another independent mechanic where it was diagnosed that the battery failed. The battery was replaced, but then the contact was informed that the battery was not the source of the failure. The mechanic test drove the vehicle and infomed the contact that the catalytic convertor failed and needed to be replaced. The vehicle was later towed to Kia of East hartford (located at 99 ash St, East hartford, ct 06108, (860) 291-7000) where it was confirmed that the catalytic convertor needed to be replaced. The vehicle was not repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 149,000.
The contact owns a 2015 Kia Soul. The contact purchased the vehicle a month ago with a five months or 5,000 mile warranty. At approximately 4,800 miles, the vehicle would not accelerate. Fayetteville Kia (2012 skibo rd, fayetteville, nc 28314, (910) 864-1449) was contacted and diagnosed that the catalytic converter failed; however, they did not schedule a repair for another two weeks. The manufacturer was not contacted. The failure mileage was 102,000.
The contact owns a 2015 Kia Soul. While driving approximately 80 mph, the vehicle stalled and the check engine warning indicator illuminated. The vehicle was towed to crain Kia of fort smith (8200 us-71, fort smith, ar 72908) where it was diagnosed that the catalytic converter failed and needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The VIN was not included in NHTSA campaign number: 19V120000 (engine and engine cooling, engine). The approximate failure mileage was 74,000.
A D V E R T I S E M E N T S
- Denver, CO, USA