The contact's daughter owns a 2015 Kia Soul. The contact stated that while his daughter was driving at 30 MPH, the engine oil warning light illuminated, and she heard abnormal sounds coming from the engine. The contact stated that as the vehicle began to stall, his daughter veered to the side of the road and parked the vehicle. The vehicle was towed to the dealer who diagnosed the vehicle but did not inform the contact of the diagnostic result. The dealer advised the contact that they could not repair the vehicle as he had failed to complete the recall repair of NHTSA Campaign Number: 19V120000 (Engine, Engine, and Engine Cooling). The manufacturer was notified of the failure and informed the contact that they would follow up with the dealer and assist with the repair of the vehicle. The contact stated that the vehicle had been at the dealer since July 12th. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact was awaiting a call back from the manufacturer. The vehicle was not repaired. The approximate failure mileage was 99,600. Parts distribution disconnect. Car is still at the dealer hickory hollow Kia in Tennessee as of March 15 it will have been there for 8 months Kia says parts still on back order.

- Oldsmar, FL, USA

The contact owns a 2015 Kia Soul. The contact stated while turning off the vehicle, there was an abnormal fuel odor detected. The contact received notification of NHTSA campaign number: 19V120000 (Engine, Engine and Engine Cooling) however, the part to do the recall repair was unavailable. The vehicle was taken to the local dealer who stated that the vehicle was working as designed and that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified of the failure. The failure mileage was approximately 25,000. Parts distribution disconnect.

- North Las Vegas, NV, USA

The contact owns a 2015 Kia Soul. The contact stated that while driving at an undisclosed speed, the vehicle sounded with a loud bang without warning. The vehicle was taken to an independent mechanic who diagnosed that the engine block cracked and the engine needed to be replaced. The manufacturer was made aware of the failure. The vehicle was not repaired. The failure mileage was approximately 156,000.

- Medora, IL, USA

2015 Kia Soul sputtered when going from first gear, to second gear and then third. Cw also, the check engine light illuminated on the dashboard. A diagnostics revealed, the vehicle was not firing on all four cylinders and that was the reason the vehicle seemed sluggish. The engine cover was removed and it was discovered all the cylinders were not connected.

- Mckinney, TX, USA