This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
I got a recall notice letter from Kia regarding my Kia Soul. I took it in and they supposedly repaired the catalytic converter. Starting in August 2020, my check engine light came on. Brought it to the dealer who supposedly fixed it and they said it was indeed the catalytic converter. They put in a request to have it fixed only for corporate to decline saying it was no longer in warranty and has it escalated to the higher ups of corporate. I spoke to melissa on September 21, 2020 around 3:45-4:00 P.M. eastern time for her to tell me they had already repaired once at good will at the dealer and a second time will be declined. However, I explained a catalytic converter should be good for up to 10 years and this particular vehicle had a recall that again failed. Upon reading about the recall, I know it can cause a fire if not repaired. I do not believe they fixed the recall/or that the recall part was a defective one. Please help me with getting Kia to resolve this issue. The date below is an approximate date.
About three months ago my engine light came on and the code was for a catalytic converter. But the light went away after a couple days and I forgot about it. Last week my son borrowed the car to drive 200 miles because his grandfather was dying in dallas. He saw the engine light was on but thought he could make it there and back. But the car broke down after puffs of black smoke and decreased speed. Towed it to auto repair shop who said there was no oil in the car and the engine was locked up. I typed the VIN number into your database and discovered that the car was under recall for a defective part. Your recall code is 19V120. Manufacturer recall is SC176. Called Kia manufacturing and they said get the car to a Kia dealership and they'll run a diagnostic. If the trouble came from the defective part they'd replace the engine. Just heard back from university Kia in waco and they said there were two leaks in the engine block and they didn't get a code for the catalytic converter so they weren't liable. But I got a code three months ago. And they couldn't tell me how the engine block leaks happened. Just that it wasn't their fault.
Engine abruptly failed on freeway and is no longer operating. I was operating the vehicle at approximately 60 mph as I exited the freeway. Immediately the engine began making knocking noises and jerked. I pulled over and the vehicle had to be towed from directly off the freeway. This was a well maintained and operated vehicle with service records to prove it.
The engine of my 2015 Kia Soul has been damaged because of the "piston rod brake" which has also "punctured the engine block" and as I was driving on the highway when oil licked out of the vehicle. I stopped quickly and put oil. But the oil licked out again. I was fortunate that the vehicle did not result to fire. However, I have taken the vehicle to my nearest Kia dealer and they have refused to replace fix the engine as directed by the recall requirments. Please help.
Owner of 2015 Kia Soul+ with 87K miles.I bought this car used with a little over 24K on it. I commute 90 miles a day, highway and city driving. While driving home on 9/11/2020, loud tapping noises began from engine when I turned a corner. I pulled into a auto zone to check oil levels. Oil was not showing on dipstick and no low oil light came on in car.no leaks and no smoking. I purchased 2 quarts of oil and put them in. The next day I I was scheduled for routine oil change and tire rotation. I took it to my regular service provider; Kia in lumberton, nc. I asked them numerous questions about where the oil could be going.they said it could be slipping past the seals. I have always gotten oil changes every 3-5K miles. They have started a 1K oil test. Every 1K for 5K, I have to take it back so that they can check the oil level. The service tech told me that I may be looking at engine replacement with some kind of Kia forgiveness program, since I am not the original owner and I still owe on this vehicle. I should not be losing 2 quarts of oil from my car every 3-5K miles! my former vehicle had over 200K miles, and I never had to add oil. I have read that other 2015 Kia owners have had this same issue. This is a definite problem and there needs to be some kind of recall.
- Clinton, NC, USA
Search CarComplaints.com for these popular complaint phrases...
Car while be delayed in shifting gears and then all the sudden accelerate too fast and jerks the car, oil keeps running really low after putting oil in but no visible leaks. Engine light continues to come on reading code is P0420 stating problems with catalytic converter. Recalls are in place for this year make and model for catalytic converter but my VIN number isn't showing up even though I'm having the exact problems as described in recall!!
When at complete stop idling is very rough and engine will cut off. When accelerating from a complete stop shifting is very delayed and hard, once gear shifts then it accelerates too fast at once. When makes a left turn from stop light check engine light came on and code was P0420 about catalytic converter.
As of last year, my car started eating up about 5qt of oil in a month. I took it in to several replicable service centers, and no one ever found the issues as to why my car was engulfing so much oil. Finally, the end of July 2020, my car started to not accelerate. I took it into a Kia service center this time and they explained to me that my car catalytic converter was clogged, and I needed to replace it. At this time, is when I found out that my car was out of warranty. Now remember I'm thinking I have 100.000-mile warranty and was only at 84,000-miles. This is when I first found out I was lied to. As I'm sure you know, I immediately called the car lot, there was nothing they could do. I then called Kia, and they gave me a good will repair for the converter. I myself still had to come out another $700 dollars at the time. Now here is where it all gets complicated. Not even two weeks after I received my car back, the engine gets a hole in it. Yes, the engine goes out. Now here is where I'm trying to get assistance at. I do extensive research, (I will add links below) I first found the recall issues on my car. This why Kia paid for the converter because I found it there was a recall on it. But the issues that caused the converter to go out in the first place was never, either 1. detected or 2. looked over, because not even two weeks later my car, as I'm driving starts making noises, smoked, blew out a very loud noise and stopped in the middle of the highway. This time the diagnosis was the crank shaft in the engine was dry, no oil which caused it to seize up then cause it to forcible move, which created the hole in the engine. Now going back to when I first started, I was putting 5 qtrs. Of oil a month. My car was never fixed or diagnosed correctly, I.e. leaving to this current issue. Which is now over $6,000 more to fix.
At the end of February 2020 my vehicle would not accelerate over 40 mph. The vehicle was taken to the local Kia dealer for repairs. Reportedly the issue was related to the catalytic converter and value purge control, both where replaced. In June the vehicle was taken in for an oil change, but the technician recommended it be returned to the dealer due to metal shavings seen in the tank. Kia recently issued a warning about changing the oil as recommended. The vehicle has been properly maintained, yet the oil seems to evaporate after 1200 miles. This is problematic and hazardous because the check engine light has never illuminated with any of the noted issues.
The contact owns a 2015 Kia Soul. The contact stated that while driving at various speeds, the vehicle hesitated while accelerating with the check engine warning light illuminated. The contact stated that she had taken her vehicle to an independent mechanic where they discovered no oil in the vehicle despite receiving an oil change less than a month prior. The contact had her oil replenished that same day by the mechanic. One day upon entering her vehicle, the engine failed to start up after multiple attempts. Due to the failure, the contact had the vehicle towed to steve schmitt Kia (11655 new halls ferry road, florissant, mo 63033) where she was informed that the catalytic converter was defective and that her engine needed to be replaced. Upon investigation, the contact discovered NHTSA campaign number: 19V120000 (engine, engine and engine cooling) which she linked to her failure however, the VIN was not included. The manufacturer was not notified of the failure. The vehicle was not repaired. The failure mileage was 125,760.
Kia Soul+ 2015 - engine oil disappears after driving 1500 miles with no visible ground leaks or blue exhaust. 2nd time it happend the engine had to be replaced as the piston was destroyed due to no oil. Low oil light never came on and uvo self diagnostics never warned of a problem. Good thing it didn't happen at highway speeds.
Recently had my oil changed 1K miles ago, stopped to get gas and all of a sudden the car jerks and now all I hear is clanking from inside the engine. I was at a stop light making a left hand turn. When it happened I tried to accelerate but it wouldn't go nowhere so I start turn the vehicle off wait 5 to 10 minutes turned it back on still no emergency lights or any lights at all ' and it starts right up and will drive but you can tell a rod thrown inside.are use fully synthetic and take very well care of my wife's car
My engine failed and needs replacing but their recall doesn't specifically include my model. Even though the same engine with a turbo was included ( mine does not have a turbo) and the smaller non turbo was included! I don't seem to have a voice in this! I believe it should definitely be included in the recall! I still owe money on this car witch will cost more to fix than it is worth! they even extended the warranty on the other models but not mine!
I bought a Kia Soul about 4 months ago from private dealer, I spent over 1200 dollars on fixing it so for. But I went in for a oil change and to see what this loud noise was and the mechanic stop with the oil change because he spotted metal in the oil and told me to take it to the Kia dealer. As soon as I turn in the dealership the car stops. They tell me the motors gone and that they cant cover it.even though 2015 1.6L engine is doing the same thing.
The car had an issues with the engine and converter...they fixed the converter and never fixed the issues with the engine that caused the converter to become clog....when I took it into the dealer service center I told them what the issues was and they never looked into the engine, two weeks after I got my car back the engine now has a hole in the block because the never fixed the issues that caused the converter to be blocked...this is ridiculous, and I dont have all this money they want to fix a car that was broken from the beginning and the issues started way before my warranty ended!!
Vehicle out of nowhere while driving on expressway started to decelerate I immediately pulled over safely and noticed the lights on my dashboard were illuminated check engine light and engine oil light. I took vehicle to havoline oil express and they checked my codes changed spark plugs and ignition coils but car still sputters and power is low lights are dim I have it now at a Kia dealership because I believe it to be the engine or something in the powertrain. Nothing like this has ever happened to the vehicle since I've purchased it.
In 2017 while going straight on highway uphill, my vehicle suddenly started loud pinging and lost power while driving, no warning lights. I pulled over and stopped, Kia towed to dealership. Said no oil in engine and engine failed. This was serviced by same dealership 2 weeks prior. Kia replaced that engine. 2019 car in being serviced and after I was told same seal is bad again and was replaced. 2020 car in being serviced and was told same seal was bad a third time. Afraid to drive car when not lubricated due to fire issue with Souls.
In October of 2019, I started having trouble with my 2015 Kia Soul accelerating. It would bog down and I had trouble getting it to shift into overdrive. I took it into the Kia dealership in Idaho falls` and they said the catalytic converter was plugged, warped and very hot. They told me I had to replace the part but there were no catalytic converters to be found in the United States. Apparently, due to a recall everyone was having their cars fixed. The dealer found one in seattle that I had to pay to have shipped. The total repair, including shipping, was close to $2000. The repair was performed in December 2019. Then in June 2020, on a trip to salt lake, my car started blogging down again. My check engine light came on. I had someone look at the code and they said the engine was 'misfiring'. a short time later, my car bogged down on the way home and I could not go more than 40 mph on the freeway. I had to drive 35 miles with my hazards on. I took it to a local dealer and he diagnosed it as a bad catalytic converter. I decided to take it back to the dealership that replaced the catalytic converter just six months ago. Now they say my engine is damaged and I have to rebuild the engine or get a new car. It seems suspicious that I am experiencing the exact same issues covered by the recall on all 2015 Kia Soul base models but my plus model is not covered. 'NHTSA campaign id: 19V120000 report date: Feb 21, 2019 consequence: Piston damage may result in an engine stall, increasing the risk of a crash. A broken connecting rod may puncture the engine block allowing engine oil to escape. The leaking oil may contact the exhaust, increasing the risk of a fire.' I believe my car has the same catalytic overheating protection engine control unit logic is also faulty and needs to be included in the recall which includes getting a new engine.
Car make and model- Kia Soul 1.6 2015 on or around 07/05/2019, a check engine light came on the car dashboard, I called cherry hill Kia in New Jersey and was asked to bring the car in for an SC176 ECU upgrade. In less than a year after the upgrade the same check engine light came on again and cherry hill Kia diagnosed P0420 code which is related to the same issue from last year's recall with NHTSA recall bulletin reference number-19V120000.
A D V E R T I S E M E N T S
- Orlando, FL, USA