This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
While driving at 55mph, white smoke began pouring from rear of vehicle from under car and exhaust. All warning lights came on we got the car to the side of the highway and it stalled and would not restart, was told by local dealer a new engine was needed. All of these symptoms are covered under the recall and service bulletins, please help this is our only vehicle and we can't afford the new engine that should be covered, thank you.
In May 2019 I had a repair done due to a recall on the catalytic converter in October 2020 barely 1 1/2 years later the catalytic converter went out again. As it was out of warranty 1yr it wasn't covered. I had it replaced at my cost a part that should have lasted 10plus years only to have my car stall as I was driving to work not even a month later. I had it towed directly to Kia dealership where it is still currently. They said the engine is bad and needs to be replaced. Kia states that good will doesn't extend the engine replacement due to the fact that the catalytic converter was out of warranty. This vehicle stopped in the middle of the highway with lights flashing and a rumbling of the car; thankfully I was able to restart it and move over so that we weren't hit as my daughter was in the vehicle with me. I have had to change coils, spark plugs have multiple cans of oil available as it burned through oil in between oil changes as though there was a leak. No light ever indicated that it was low we just had to continuously check it for oil and it would usually be more than 1 quart low. These problems all stared after the supposed fix in May 2019. This vehicle is a safety hazard and should be recalled completely.
Losing oil and having a knocking noise coming from engine. Kia motors had us take a vehicle oil consumption test that revealed loss of 1/2 quart every 500 miles. They also had us take a compression test, and three separate trips to the dealer for video analysis. After six weeks they finally declared the car under warranty. They ordered a short block engine and sent the 'head of the engine out to be retooled by a local shop. After over three weeks we got the car back. In a time period of one week the car had a series of events. The engine shut off in traffic on my way to work, it also had a period were when starting the car, it shook like crazy, but started. The top cover I found out later that it shook off its pegs and was resting loose on the top of the engine and was losing oil. I had to add 1/2 quart. The diagnostic on my partner's wi-fi in the car had a diagnostic error stating the cam-shaft was having problems. At first I thought a new engine was just breaking in, but the final straw was a large pool of automotive fluid on the garage floor. The dealership has taken the car back to work on it further. Both the mechanic who put the engine back together and the service manager whom I initially talked to are now gone. I started this process on 06/10/20, picked up a repaired car on 09/29/20, and returned it in a week. As I write this comment it is now 10/17/20 and do not know what is going to happen and if there is any more damage to the engine with all that has occurred after the warranty repairs. The car is in my partner's name of patricia a holcomb.
While waiting at a light on a hill my engine shut off without any warning. I was able to restart it. Two days later while driving on a busy intersection my engine shut down again without warning. When I restarted it, it accelerated really fast. I am now afraid to drive it. It only has 52,000.miles on it and the maintenance is up-to-date on it.
Purchased vehicle August 5. was driving vehicle when passerby yelled vehicle was on fire lucky I got out safely before the whole vehicle exploded. And when up in smoke total loss
- Torrington, CT, USA
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Driving the car at 50mph on a roawday on 5-25-2020 and the car made a horrible engine noise, slowed and would not start. It was towed to Kia of streetsboro who found the engine failed at 95183 miles. We changed oil constantly at 3-4000 miles and are original owners. Never had a check engine light illuminate. Only issue ever was a warranty claim on a starter that failed. Kia found metal in the oil pan and verified our concerns, installing a remanufactured engine. Approximately 100 miles later, the car stalled at 35 mph and died, the check engine light flashed and we had it towed to waikem Kia. They diagnosed a $1500 catalytic converter failure indicating a high amount of carbon build up causing failure. Contacted Kia who refuses to accept any cuplability for the cat failure. That's two times where a crash could have happened due to failure of the vehicle on the roadway.
My car just doesnt start or will turn off while I'm driving. Leaving me stranded away from home or on the side of the road. I do all maintenance on car. I dont drive more than 20 miles from my home once or twice a week to get supplies for my home. I live in the country and have to drive into town to shop. My car has become so unreliable and unsafe. I've had it looked at by 2 people, the dealership had it told me it was fine. The car is dangerous and no one can find a problem. It will start to turn over but feels like no gas is getting to engine. Sometimes it wont turn over at all. And when I'm driving it will lose power all together and just die while driving. I have read numerous reviews online of the same incident happening to people. So I know this is happening, please help.
I bought a new battery and the next day my check engine light cut off and my car turned off a week later at stop light. Also, a clicking noise when I try to turn.
My car started burning oil so fast I had to get a oil change in just 2 weeks after getting one. There was no oil leak, and the car did not overheat. There was no exhaust smoke. If there was it was barely noticeable. A mechanic determined one of the pistons was damaged and could lead to damage to my engine block. I called a Kia dealership to see about recalls on my vehicle and they said all of mine were up to date I did more digging and found a recal (number (19V120000) and it matched perfectly with what my mechanic said was happening to my car. They went by my VIN number and said there were no recalls on my car. My car will not keep oil for very long. A regular 7,000 mile oil change only lasts 2 weeks. I use full synthetic high mileage penzoil.
On January 20, 2020 I was driving at about 50 mph on el mirage rd when suddenly the car lost power. I noticed the speed drop and tried pressing the gas to gain power and speed again then I heard a loud pop. I looked in my rearview mirror and there were huge flames and oil splattered on the back window. I quickly got out of my car and the flames in the back were still there but dying down and there was something on fire under the car. I had to use a bottle of juice to put out the fire underneath the car. If I didn't have that juice I'm almost positive the whole car would have caught on fire. I started doing research and saw that Kia Soul 2014 had a recall because of the catalytic converter overheating causing the piston rods to break and puncture the engine block causing an oil leak onto the hot exhaust system which causes a fire. The recall number is SC155. This recall supersedes campaigns 14V-332 and 15V-736. I had taken my Kia Soul to get a new catalytic converter based off the first recall in November. They must have put another faulty catalytic converter in because this should not have happened. I got the car towed to the rally Kia dealership in palmdale, California and it is currently still there. They took 2 days to give me a response on if the car would get fixed with the recall again. They said multiple mechanics had to check it out to see what happened. They said it happened because I didn't put oil in the car which cause a piston rod to break and puncture the engine block, causing an oil leak which cause the fire. They are trying to blame it on me and charge me $6,000 to fix the car. The car caught on fire. I had just put oil in it the night before hence the oil splatter on the back windshield. And the way they described the piston rod breaking and the oil leak is exactly how it is described in the recall. They should be fixing my car with the recall.
Everytime I fill up my gas tank my fuel meter will go below empty and will blink that I am out of gas. After about a day or so it will go back to normal. This has happened since I bought he car. I have talked to a few other Kia Soul owners and they all have the same exact issue. I am wondering if this is getting looked into and investigated.
My 2014 Kia Soul exclaim would not shift gears causing deceleration. I took my car to karp Kia where I purchased it. It took karp Kia 1 week to replace the catalytic converter. 3 weeks later I brought my car back to the dealer because oil was not staying in the car but leaking onto the engine. Karp Kia will not honor my warranty nor my extended warranty because I can't get all of my maintenance records despite the engine recall. I bought the car in 2017 and the car has less than 60000 miles and needs a new engine. I am legally disabled and trying to find a way to make them honor the recall/warranty that they want me to pay for because I don't have all of my oil change receipts. Please help me.
I own a 2014 Kia Soul + model. Today while I was driving around 35 mph down a local city street, I started to lose power in traffic. I thought I had some bad gas or something. About a minute or two later, the oil light illuminated. I got a little nervous while driving, so I threw on my hazard lights. I was about a 1/4 mile from the nearest service station (the closest place to evaluate the situation). I proceeded cautiously, driving around 15 mph, to the service station when I started to hear a tapping sound. I became overly concerned then. I made it to the service station, popped the hood, and checked the dip stick. The oil appeared to be at the proper level. Just to be on the safe side, I purchased a quart of oil and poured half of the quart into the car. I got back into the car and started it up. It was still tapping. I was located about a mile and a half from Kia atlanta South. So I decided to try to drive to the dealership. Upon pulling out of the service station's parking lot, my car stalled then shut down. The battery light and other service lights popped on. I coasted you the side of the road and called roadside assistant. My Kia Soul has approximately 75,553 miles on it. I get my oil changed regularly. I was confused as to why my car was malfunctioning like this. There no signs of smoke or anything. My car just stopped. I had to wait 2.5 hours on a tow truck. The guy towed my car to Kia atlanta South in jonesboro, Georgia. The service department was closed. I have to wait until in the morning to find out what's going on. While waiting for the towed, I discovered that there were many cases similar to my current situation. It's strange that there are many others feeling my pain. Now, I'm awaiting on the dealership's verdict.
Pretty much since I have had vehicle car jerks at time, check engine light comes on at times, the fuel needle drops up and down to empty even when I just filled it up. And rang number turns to lines and flashes like car fuel is empty even though it is full. Also left head light is burnt I replaced the bulb but it didn't fix issue. So I think the whole head lamp needs to be replaced. This was purchased like this. It seems there might be a emissions issue.
Intermittent non starting. My Kia runs great when it is driving etc, its the once in awhile that it won't start that is the issue. My mechanic can't find the issue and naturally it doesn't occur when anyone needs to see it. I have had to have it towed only for it to start right up for the mechanic. This issue needs to be resolved, it has cost me work hours and money. My vehichle was parked and off before trying to start it. I had driven it the day before, and I drive it often. It doesn't just sit.
As I drove home I heard an unusual sound coming from my engine. The oil pressure light began to flicker on and off. Once home I checked my oil level and I had no oil showing on the dip stick. I filled the oil reservoir with the correct oil type but now the indicator light was solid and no longer flashing. Driving home a few miles after getting oil my vehicle would not accelerate and I almost lost control of steering twice. No smoke was coming from the engine but my vehicle is not safe to drive. I contacted Kia customer service with concerns about the current recall on the Kia Soul but was told there is no recall on my particular model. Usually I am notified if my vehicle is affected by possible recalls and they are fixed right away. I was never notified about this recall and now my vehicle may have possible damage because of it. My concern is that I wasn't notified and repairs might not be covered by Kia. I ran my VIN number numerous times and nothing came up for a recall. I researched possible symptoms of what could cause what I experienced. I was surprised to learn that possible damage caused by the catalytic converter could be what happened to my vehicle. The following issues were loss of acceleration, loss of oil, loss of control in steering. Thankfully no engine fire though.
This is involving recall SC176 and other concerns. Car loses force while accelerating that has happen 2-3 times. As well as rattling noise under car. Also, headlights are flickering and turn off completely. Car has left me stranded once thinking it was the battery, I bought new battery and still it indicates that new battery is low 9volts. All this while driving on city streets. I have nothing to show as evidence. But I will take pictures as the lights start to flicker again. I have taken the car to Kia to have a recall performed which they said they did but car is still not responding as it should. Oil change was done according to the tech. And a diagnose was also preformed and said nothing is wrong yet my car keeps flickering lights, rattling noise at times, slowing down. But nothing is wrong. Oh and the battery is still causing me problems because its not getting the support from the alternator because its still low indicator.
I believe my car should be added to the recalls especially the catalytic converter recall I found it very odd that I hae an issue with it only having the car for a few years.my check engine light came on and found out it was the catalytic converter
A D V E R T I S E M E N T S
- Arenzville, IL, USA