This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Low beam headlights flicker intermittently at the same time. This will happen when the vehicle is either stationary or moving, on the street or highway. Road conditions do not seem to be a factor.I usually drive with the headlights on during the day. Vehicle does not have auto-headlights. Have been to dealer three times for repairs. Problem still persists. I have enclosed copy of repair bills(over $700) & a recall article from recall masters. (recallmasters.com) I realize that the 2014 Soul is not mentioned in this notice but, it has all the same characteristics.I have no idea what causes this to happen. The dealer & I have been unable to induce this to happen. The dealer has not seen this happen. They can only take my word that it does.
The contact owns a 2014 Kia Soul. While driving, the headlights started to flicker and then inadvertently failed. The vehicle was taken to lawrence Kia (1225 E 23rd St, lawrence, ks 66046, (785) 856-8700) where it was diagnosed that the wiring overheated and needed to be replaced. The vehicle was not repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 68,000.
One the headlights started out as just flickering, it would turn off for 2 seconds but will come back on as I'm driving. Then after about a week, it would be a while and I have to turn my lights off then turn it back on to get it to work again. But these past few days, it would not turn on at all even after flipping the switch on-off. I drive home late from night class and I'm afraid the other headlight is on its way out too.
When driving at night the left driver side head light turns off on it's own after being on for about 4 minutes. The only way to get the light to come back on it to turn the headlight off for a few seconds and then turn them back on. This is not safe at all and can cause an accident.
Driver side headlights intermittent when using R turn signal, not working 90% of time. Problem started @ 45,000 miles. Dealer notified, couldn't repair due to not being able to replicate problem. Now at 73,000 miles, with no operable driver headlight.
- Murphysboro, IL, USA
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The contact owns a 2014 Kia Soul. The contact stated that the headlamps began to flicker and then shut off. The failure occurred whenever a turn signal was in use. The contact would have to switch the headlamp switch on and off in order for the headlamps to illuminate. The rock river Ford dealer stated that there was no recall regarding the failure. The vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The VIN was unknown. The approximate failure mileage was 60,900.
The contact owns a 2014 Kia Soul. While driving 40 mph, the headlights flickered on and off, switching from high beam to low beam. While driving 65 mph, the headlights shut off completely. The contact engaged the hazard lights in order to gain a source of lighting on the dark road. In addition, the contact smelled a faint burning odor inside the vehicle, which came from the headlights. Fort bend Kia of rosenberg, Texas was made aware of the failure, but did not have enough technicians available to diagnose the failure. The manufacturer was made aware of the issue and stated that the failure was not included in a recall. The contact was provided with case number: 124-09-938. The failure mileage was 78,000.
The contact owns a 2014 Kia Soul. While driving on the freeway, the vehicle's headlamps flickered and failed without warning. The vehicle was not taken to be diagnosed or repaired. The manufacturer was notfied and stated that there was no active recall campaign regarding the failure. The failure mileage was approximately 43,000.
Since I've owned my 2014 Kia Soul, I've had to deal with a recall for the a pin (so my steering wheel won't stop working) and my a problem with my axel nut 2/01/2017, which began shaking my vehicle on hwy 16, almost causing an accident. I had that fixed and just had a recall service and realized this was something I already paid for, which I've requested a refund. In between those instances, I had both headlights stop working, in the dark, while I was driving on a poorly lit hwy 302. I had those replaced and the driver side went out again, at night, while I was driving. I was told that the headlight connections were melted. I did some research and this seems to be a common occurrence. With that said...this car had a potential issue with rolling, steering and visibility...probably wouldn't happen all at once but you never know. Regardless, I'm starting to wonder how safe this vehicle really is and would hope that Kia would be a responsible company and assist with helping the customer remedy these concerns. I really am concerned for my safety and will be driving another vehicle more regularly. Kia told me that since there is no open recall on the headlights than there is nothing they could do. I hope they understand that all 3 of the aforementioned issues are significant but fear my concerns fell on deaf ears. Maybe an official review with NHTSA will keep Kia accountable to their actions or lack there of. Thanks for your time. [xxx] information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).'
The contact owns a 2014 Kia Soul. The contact stated that while driving at approximately 45 mph, the headlights were dim and it was discovered that the driver side headlight failed. The contact mentioned that the driver side headlight was replaced previously. The vehicle was taken to a dealer where it was pending a repair. The manufacturer was notified of the failure. The approximate failure mileage was 53,592.
When making a turn of changing lanes when turn signal is set once it resets all lights turn off or high beams flash turn on/off and have to move or play with turn signal handle for the lights to turn one again. Note while driving on freeway and changing lanes at night I set the turn signal to change lanes and when it reset all lights turned off leaving me driving in the dark and my family safety was at high risk. Something is wrong with turn signal handle causing a short, note that some times instead of lights turning off the high beams flash on/off.
The contact owns a 2014 Kia Soul. While driving approximately 15 mph and attempting to make a left turn, the vehicle failed to turn and continued to go straight down a hill. The power steering was inoperable. The vehicle went off road and finally stopped. The vehicle was towed. There were no injuries and a police report was not filed. In addition, the contact stated that the headlamps would flicker suddenly and the vehicle would stall briefly, and then accelerate or decelerate without warning. The contact took the vehicle to the dealer, but the cause of the failures was undetermined. The vehicle was not repaired. The manufacturer was made aware of the failures. The VIN was unknown. The approximate failure mileage was 41,000.
The left headlight would work on and off. I had the dealer check it and they replaced the headlight on 12 Dec with a sylvania headlight bulb I provided. After a while the same issue happened again. On 13 Jan 17 they replaced the headlight again. This time with a Kia bulb.. same issue. I had more issues with the lights working sometimes and not working. The light went out again and I took it to the dealership again and this time they found a short. The problem happened when the vehicle was moving and also when it was stopped. Sometimes it would be working when I parked but would not work when I started the car back up again. It was amazing that the dealership didn't trouble shoot the issue the first time. They said the warranty was invalid after we changed the bulb with a non-Kia bulb. The dealership confirmed the first replacement bulb was compatible with the Kia Soul.
I bought my 2014 Kia Soul with 6 miles on it Nov 2013. I have had nothing but problem after problem with my headlights turning off when I use my turn signal or after using my turn signal. I have taken it to the dealership to have the same problem fixed. Finally big red sports & imports took a Kia Soul off their car lot (after my 3rd trip there & they still didn't have the part) to put a new part in my car to fix the problem. I still had problems with my head lights so I took my Kia to a different dealership. Now my car won't go into reverse at times, and while I'm "trying" to put it in reverse my automatic locks start locking an un-locking really fast. I have to turn my car off, and try to start all over so it will go into reverse. I have also already had to have the battery replaced. My worry is my safety when driving at night with my head lights wanting to work when they feel like it. Or if I get stranded somewhere because my car won't shift gears.
The contact owns a 2014 Kia Soul. While operating the vehicle, the low beam headlights operated intermittently. The cause of the failure was not diagnosed. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was 10,000.
Head lights go out at night and daytime when in motion at least 5 times and have stayed out for as long as 20 seconds. Switch is in the on position. Has happened when in motion, turning with signal on, when setting still in traffic, in motion when taken to the dealer, sitting still in dealer service writing area. Green light on dash display sometimes goes out and sometimes stays on even when the lights go off. Lights were malfunctioning the first time I took it to the dealer--head lights were off, parking lights were on and switch was in the on position--the problem could not be reproduced when connected to diagnostic equipment. Dealer will not fix until problem is detected by diagnostic equip. Battery has also been rundown when parked for as short a period as 3 1/2 days when nothing has been left plugged in.
The contact owns a 2014 Kia Soul. While driving various speeds, the headlights failed without warning. The vehicle was not diagnosed nor repaired. The manufacturer was not made aware of the failure. The approximate failure mileage was 8,587.
When driving with the headlights on they will randomly turn off for a bit then turn on again, but sometimes this requires trying to turn the headlights off then on again. Very dangerous when trying to drive at night. Brought vehicle to dealership where a check was run on it, they were unable to find the problem. I am unable to drive at night until the problem can be discovered.
Headlight was intermittently going on and off. Would work for the first several minutes after turning it on for the first time in a day, but seemed to go out after it was warmed up. Went to change the bulb and discovered that the plug that the headlight bulb plugged in to was partially melted and brown, as if it had overheated or caught on fire briefly. Dealership replaced the headlight assembly under warranty. Notes from dealership below: Complaint C/S pass headlight is out and the outlet is burt check and advise cause found internal connector to bulb burnt/melted. Has original headlight bulb. Inspected for broken wires- found none correction jco headlight assy, under warranty
A D V E R T I S E M E N T S
- Concord, NH, USA