This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Last year I took my vehicle to billion auto in Iowa city (2 hours from where I live) to get my recall serviced. At this time my vehicle was losing power. When I took it to the dealership they had it in and out in 15-20 minutes and they said only had to do an update. Which was irritating, considering I had asked them to check my catalytic converter and they didn't. because prior to that a mechanic in my town thought something could have been wrong with it. Well here I am in 2020, and I went back to this dealership (this is the only Kia in my area). Last year in may there was a recall for the mdps coupling. The letter also stated that they extended the warranty to 100,000 miles- I'm right around 96,500 miles so I am still covered.I called the dealership and asked to get it fixed since I was experiencing noises in my steering wheel turning left or right/ and when vehicle is stopped. They said yes, I spoke with the service advisor and he told me that I would be covered. So I took my car up there Thursday the 28th to get this serviced. Another worker told me in person my coupling wasn't that bad, and I could always come back in the future to get it repaired. He then further told me that my power-steering rack was making a little noise too, but that wouldn't need to be repaired for another 5-10 years.then he charged me $65 dollars for a diagnostic fee, which is completely wrong. I called Kia cooperate, spoke with numerous of folks. I was told on Thursday by cooperate that they called the dealership and told them my complaint. But there was nothing they could do. So I called cooperate back demanding to talk to my case worker, [xxx] which she hasn't called me back. I feel like they aren't taking me serious. I've had two past recalls on this vehicle, and wasn't handled appropriately. I also shouldn't of been charged a diagnostic fee. I want a refund as well. Information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).
I was having issues with a prior recall, concerning the catalytic converters and overheating. (potentially leading to a stall / engine fire) I took my car to the shop and was told they had ran the upgrade and my car was mechanically sound. Throughout the following year, I had contacted Kia over my car acting strange and not allowing me to accelerate while going down the road on several occasions. The car maxed out between 25-35 mph on major highways 4 times to date. I kept taking it in and they done inspections, the car appeared in good mechanical shape. Exactly 2-3 days after picking my car up, it stalled on me again, resulting in 3 semi trucks almost colliding into me. My speed went from 75mpg down to 30mph on a 70mph interstate. After the upgrade, my engine would randomly start making a chirping sound / ticking sound. Several misfire codes presented themselves throughout this time and yet nothing was found stored in the cars computer. Kia stated it was recall related at one point and when the engine stalled the last round, the engine and car started shuddering down the interstate and now the engine has a loud knocking noise coming from it (threw piston / rod) and Kia will not assist in the inspection of this safety recall issue. Kia has had me pay several times for inspections and towing to date. Hundreds of other owners have experienced these problems after they received the ECU logic upgrade and also prior to receiving it. Kia stated they were not exactly sure about my issues and that they have not received any other reports from owners concerning these matters. However, BBB and several online sources can confirm that others have experienced these exact same problems. I almost lost my life on 4 different occasions due to these safety issues. I have forum screenshots and a video on my problems. They all exceed 5mb. Any other way to send?
I took my Kia Soul in for a recall back on March 9th. Once the dealership did the update to the computer per recall instructions from Kia I left with my car. Within 5 min my car went into limp mode not allowing me to go above 59 or over 2000 RPM. I have dealt with Kia directly and they are advising still after 6 weeks there is no estimated fix date and no help to me while I have to wait for my vehicle to be fixed from the original recall.
Car started to consume oil and some knocking coming from the engine. Took it to deland Kia with my recall notice recal#19V120.jon at deland Kia stated he needed to do oil change and go from there. Had oil change on the 2/24/20 returned 3/7/20 almost no oil. He agreed it had no oil and needed to run some testing on it. Jon stated I needed to pay $99.95 for a diagnostic. Why would I pay when it's a recall. He stated my car is not covered on the recall because my car has high miles. Told him that's absurd it is Kia responsibility to take ownership for faulty engines and equipment. That's when I also told him the steering column is cranking again. Which was a recall and they deland Kia, claimed to fix. Jon stated he spoke to Kia and I didn't qualify for anything once again stating high mileage. I stated to jon it has 154,000 miles, it is impossible a car that has never had any issues to not be covered under the recall. Needless to say I left very upset and my car did not feel right when accelerating. Came straight home. On Sunday 3/8/20 I went to the store and my car started to rattle and shake and make noise as I was driving in a normal city road almost causing me to crash into another vehicle because I became scared and had no control of it. I was able to park my car in a business parking area and it sits there still today 3/09/2020. It is weird when I checked this site about my vehicles recall there was 1 now it has been cleared.
Engine lite when on. Got a recall notice. Had recall performed. Recall state that if damage was done to catalytic converter it would also be replaced. A few months later after recall performed engine light comes on saying catalytic converter problem. They say I need to pay $2000 to get fixed. I believe it should have been replaced at time of recall.
- Knoxville, TN, USA
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I went to have a oil change, they told me my motor was going out.they would not do nothing. They said take it to a Kia dealer. I then call a Kia serves dealer. So I am looking for a dealer in the area code 49022, for a phone number.
My vehicle suffered NHTSA recall 19V120. Kia dealership refused to inspect for any engine damage that may have occurred. They just replaced the catalytic converter and did not inspect for any engine damage. The vehicle suffered from catalytic converter issues for over 3 years and they refused to say anything was wrong with the vehicle. According to the recall, if the catalytic converter was damaged it may cause engine damage. Well the catalytic converter was damaged and they refuse to do a proper inspection on the vehicle. I need them to fully diagnose the vehicle and inspect the engine. Corporate has refused to work with me resolving this matter. The technician stated that it is impossible for the catalytic converter to cause any engine damage.
Hello I have a 2013 Kia Soul with only 56,000 miles on it. Last year around February my cars steering column started having this awful rattling and knocking sound coming from it. I can't drive over 55mph or it gets really bad and loud. This also causes my blinkers not to work properly on and off. I had surgery around the same time it started and I'm just getting back to being able to drive. Except I'm afraid that the steering is going to break and cause a big wreck and no this isn't a wheel balance issue. Has anyone else had this problem that you know of? I'm going to call the dealer today and get it in to be checked. I can't even get on the interstate because of the fear of it breaking and the extremely loud noises is causes.
I received a safety recall, dated April 12, 2019. Per recall, 19V120, to upgrade the catalytic converter at no cost to me. I called customer assistance center at 800.333.4542 and spoke with nicole who assured me there would be no cost to me. On May 13th, I visited a Kia dealership on 4220 fredericksburg rd., san antonio, tx., and made appointment for May 16th and was told that a diagnostic was necessary and could generate a charge. Later that day I called to cancel the appointment in case of a charge and spoke to daniel, a cashier. To confirm cancellation, I called again on May 15th and spoke with edward in services and was told the appointment had not been cancelled. I asked him to cancel and he advised me to reschedule soon due to the recall. I told edward my concerns about paying for a diagnostic, and he said that if diagnostic was related to the recall, there would be no charge, but there could be a charge if the diagnostic found other issues not related to the recall. He said he would cancel appointment and I told him I would call later to reschedule. However, I will not have the money any time soon to pay in case there is a charge for the diagnostic. The mileage in my vehicle is 53,000, so I do not know how long I should continue driving my vehicle without resolving this recall issue.
After a month of leasing my Kia my engine light and oil light kept reappearing. So I would check all the fluids. The engine and oil light turned off and didn't turn on for a couple of days than the oil light turned on and would not turn off. All the fluids were checked. On a 15 minute drive into town immediately the engine light came on after not appearing for a couple of days. Later on in the afternoon driving back to the residence the radiator cap flew off into the engine compartment making the car overheat. Immediately after seeing the temperature gauge go up I pulled over to the right hand side of the road where it was left until the next day when I replaced the cap. It was running a little rough so I took the car to autozone to have the codes read. Shortly after that the car just died and could not start it wouldn't even turn over. Took it to Kia after and was told spark plugs had melted to the engine and that the engine needed to be replaced. After a year of sitting I took it upon myself to try to do something with the car. So I did read watch and replaced the crankshaft sensor which allowed the car to start but now the car idles really rough and there is some weird noises in the engine compartment it also still has a problem starting.
In April of 2015 I drove a half hour of highway driving to an appointment. I parked my car (with the ignition off). Walked into the building and within 1 or 2 minutes my car was engulfed in flames. 911 was called. The fire department came and put out the fire but car was totaled. My insurance co. Hired a forensic specialist to determine the cause of fire for insurance purposes. The specialist was unable to determine the cause of this freak incident. I have pictures but don't know how to include them.
The battery keeps draining. Replaced battery and it keeps dying after a few weeks. The doors lock and can't be opened with the key provided when the battery is dead, so we are locked out of vehicle without access to opening the hood to get the car jumped. This is dangerous. Useless to have a keyhole for a key that won't work when the battery is dead. The key works any other time when the car battery is ok.
Faulty flexible coupling. Notice while driving, clicking sound in steering wheel while driving. Driving on a regular city street. It cost $318 to replace. This is a recall for other models so it should be a recall for all.
When it is extremely hot outside (I.e. 95 degrees) and I turn on the A/C and come to a stop, the car often times will lunge forward, about a foot, even if my foot is firmly on the break.
I went on a trip from orlando to keywest with two young children in the car and I broke down. Thankfully, I had through insurance free towing. Got towed to an automotive store and they said nothing was wrong they checked the battery and accelerator and multiple items I have proof of on paper. I began to drive again and my car wouldnt start when I stopped to get gas. Someone had to jump my car at the gas station and it happens on and off not everytime but I have to push my gas and turn my key at the same time to get my car to start. In addition, when I am driving I hear sounds and brought it to Kia in keywest. I bought an accelerator for $717.54 and still having issues! luckily, I just made it home tonight with my children and we are safe but this is still an issue and after paying all of that money I am livid!!!!!!!!!!!!!!!!
My bearing strut was replaced at 40, 000 miles and it seen they are back again at 70,000. I have an appointment with hollywood Kia in hollywood, fl on 4-1-17. Please let me know if any previous complanits.
The car caught fire without cause and exploded on the side of the road. We were driving down the highway when a car coming the other direction flagged us down because flames were shooting out from under the car. By the time I was able to pull the car over flames were entering in the cabin and it was filled with black smoke. The brakes and electrical had failed so it was impossible to stop the car. It exploded 2 minutes after we were able to vacate the vehicle.
A D V E R T I S E M E N T S
- Ottumwa, IA, USA