This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owned a 2013 Kia Soul. The contact stated that while driving at approximately 45 MPH, there was an abnormal rattling noise coming from the rear of the vehicle. An odor of smoke began to emit into the cabin of the vehicle then smoke entered into the cabin of the vehicle. There were no warning lights illuminated. The contact vision of the roadway was impaired due to the excessive smoke. As a result, the contact crashed into a curb where the vehicle came to a stop and she was able to exit the vehicle. The vehicle then caught on fire. The fire department extinguished the fire and filed a fire report. The origin of the fire was unknown. The vehicle was towed and deemed totaled. There were no injuries or medical attention needed. There were warning lights illuminated. The manufacturer was not made aware of the failure. The failure mileage was unknown.
The contact owns a 2013 Kia Soul. The contact stated that upon his wife parking the vehicle, a strong fuel odor was coming from both inside and outside the vehicle without warning. Upon inspection, his wife discovered fuel spewing underneath the vehicle. The contact was called to the scene and the vehicle was towed to the dealer. The vehicle was diagnosed with a defective high-pressure fuel line that needed to be replaced. The manufacturer was not notified of the failure. The vehicle was not repaired. The failure mileage was approximately 105,000.
- Valley, AL, USA
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- Leande, TX, USA