This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Engine began making ticking noises while stationary and while driving and engine check light came on. Took it to dealer; dealer changed oil & filter and said problem was bad oil filter causing low oil pressure. Engine check light came on again a few weeks later. Returned to dealer; technician has found metal shavings in the oil and expects complete engine failure in the future.
Bought this car for my teenage daughter. Rod broke, punctured the engine block, which caused the oil leaked out and it caught fire with my daughter and her friends in the car.
Engine losing power engine stalls low oil for the last year tapping sound from engine.my family and I feel very unsafe driving this car it's parked in the garage.we've heard about the fires about the breakdowns the car freezing up and we will not drive it. We need help getting this issue resolved. 101,000 mi on the car. Please reach out to us if you can. [xxx][xxx]this is [xxx] father I'm trying to help her get this car repaired [xxx] thank you information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).
The contact owns a 2013 Kia Soul. The contact stated while driving 55-60 mph, the vehicle was shaking and failed to accelerate. The check engine warning light was flashing. The vehicle was towed to an independent mechanic where the contact was informed there were grooves in the engine block. The local dealer was not contacted. The vehicle was not diagnosed nor repaired. The manufacturer was contacted however, no further assistance was provided. The failure mileage was 190,000.
After SC176 recall repair the vehicle still did not run correctly. After escalating for a vp, Kia replaced the catalytic converter. I asked for the parts but Kia said the parts were theirs.the engine seemed to be running correctly but failed in Nov. 2020. I went about a mile with the car after it was sitting for 2 days and the check engine came on and blinked and engine ran rough. I had it towed to the Kia repair. Kia said I needed a new engine, with parts and labor would be 6K to install. I talked with 2 mechanics besides Kia and both said that the car age and miles it should not have failed and that it had to be an over heating issue but it never overheated. I followed maintenance schedule for most of the life of the car.
- Kent, WA, USA
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The contact owns a 2013 Kia Soul. The contact stated that while driving 60 mph, the contact depressed the accelerator pedal as the vehicle decreased in speed. The contact veered to the exit ramp in order to exit the highway. The contact then entered a gas station and waited for a couple of minutes before attempting to depress the accelerator pedal which failed to accelerate the vehicle past 50 mph. The vehicle then stalled as all warning lights illuminated. The contact mentioned that an odor appeared from the exhausted pipe. The vehicle was towed to the contact residents, then towed from her resident to the dealer evergreen Kia 9205 S western ave, Chicago, il 60643 (773) 779-4281 where it was diagnosed that the oil consumption damaged the piston rods and the engine needed to be replaced. The vehicle was not repaired. The contact mentioned NHTSA campaign number: 19V120000 (engine, engine and engine cooling) as a possible solution to the failure however, the VIN was not included. The manufacturer was notified of the failure and informed the contact that no recalls was under the VIN. The failure mileage was approximately 103,000.
Recall #176: According to the recall, there can be piston damage from the overheating and misfiring as result of a bad ECU. I recently had this recall repair completed but the dealer is unwilling to acknowledge the possible engine damage and check deeper. Currently, I am burning about 1 quart of oil every 200 miles. Obviously, this is a problem. My contention is that the cause may be from piston damage originating from the original recall and I am currently still at risk of severe damage and/or danger. I do not know the next steps in getting the dealer to investigate the cause of increased oil consumption.
At 97000 miles the engine began a ticking noise. All fuel and oil levels were appropriate. Less than 2 weeks after that noise began before I could get into a service appointment, I was driving down the highway, the ticking got louder then made a poof noise and the car died. No internal or external lights, nothing. I coasted to the shoulder. I had it towed to a shop where they stated that a rod had come apart and the engine now had a hole in the side and would need to be replaced.
The contact owns a 2013 Kia Soul. The contact received NHTSA campaign number: 19V120000 (engine and engine cooling). The contact stated while driving at 65 mph, the vehicle started shaking and smoke was detected from the hood and the vehicle stalled. The engine warning light was illuminated. The vehicle was towed to bill byrd Kia (2435 15th St, panama city, fl 32405 (850) 872-0444) where it was diagnosed that the battery and engine needed to be replaced. The contact replaced the battery. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was 133,937.
The contact owns a 2013 Kia Soul. The contact stated that she check the oil level a month after an oil change was performed and became aware that the oil level was low. Kia atlanta South (7310 jonesboro rd, morrow, ga 30260(770) 968-3400) informed the contact at the time of the oil change that the piston rings may need to be replaced. The oil level warning light recently illuminated and the dealer recommended that the engine be replaced. The manufacturer was not notified of the failure. The failure mileage was 18,800.
NHTSA campaign id 19V120000: The SC176 recall on my car was repaired May 30, 2019. Earlier this year my car began showing the signs of the further damage noted in the recall details. In April 2020 my car randomly stalled when in motion on a city street and the check engine light came on. I was able to coast off the road and eventually start the car again. The pandemic prevented me from having it serviced at my Kia dealership or elsewhere. Since April, this has occurred five times, both on city streets and the highway while in motion. The highway event was frightening as I was in heavy traffic travelling at 60 mph. My local one stop oil change re-opened and I was able to get an oil change May 5, 2020 at 110,431, then again on August 24, 2020 at 114,121 miles at one stop (receipt attached). A week later my engine oil pressure warning light came on despite the recent oil change. I added oil, but in two weeks the level is again low and I put in 2 quarts. I took it to the Kia service center September 16, 2020 at 115,179, and the oil was again low as shown on the attached receipt. Kia service was unable to determine the cause of the lost oil. Although my car had the repair performed for the recall, I'm afraid the piston has been damaged, causing the engine stalls. My oil is leaking out somewhere, so I fear it may be the broken connecting rod that has punctured the engine block allowing the engine oil to escape. The Kia quote for the brake, exhaust and tire work was expensive, so I had a friend's expert mechanic do the repairs for less. He warned me that the oil was leaking out and the engine may blow and I'll need a new engine, and strongly suggested I sell the car before that occurs. I cannot, in good conscience, sell it knowing the risk to a new owner. I hope this explanation will lead to Kia repairing my car properly.
My car died while driving on highway going 75mph with 70K miles thats about when a vehicle should be breaking in not breaking down. My steering wheel is loose, gas play. The radio sometimes doesnt come on and my engine just sounds clogged
The contact owns a 2013 Kia Soul. The contact stated that while driving 75 mph, the engine made a knocking sound. The contact checked the oil after pulling in to a gas station. The contact continued driving home however, the engine blew and oil started squirting from under the hood. The contact pulled off the roadway and the vehicle was towed to an independent mechanic. The mechanic discovered a hole at the bottom of the engine however, a diagnostic test was not performed. Neither the dealer nor the manufacturer were contacted. The vehicle was not repaired. The failure mileage was 112,000.
While driving back home my 2013 Kia Soul L4 1.6 suddenly lost its power in the middle of the road. I was able to get it off of the road and check it up into a parking lot. I opened the hood and found everything was normal so I decided to drive back again but as soon I start the engine a red lighy got appears on the on. I got home and called a mechanic. A mechanic did a computer scan and the report fault code retrival and diagnosis were: #1= system to lean @ higher load bank # 1. then #2 - fuel pressure control low. He referred me to the dealership since it can not be fixed by them (recall) when I contacted Kia they told me my vehicle didn't qualify for any guarantee since it has 130K miles on it not recall cover, and I have to pay to fix it as my own expense but as I read it should be covered, I'm not sure why my car doesn't qualify. I have not other transportation vehicle and I don't have the funds to pay theexpensive dealership to fix it so please I need to know if you can help and asvise. Thank you.
My 2013 Kia Soul check engine light blinking. I was told needed a new catalytic converter which I took care of 2 months ago. Check engine light came on again when I was driving and car would not go I've 40mph. I took it to a repair shop and was told I needed a new engine. I have always gotten my oil changed every 7000 miles as requested. I did this at the Kia dealership for the first 5 years then just locally. My hours at work have been cut back due to covid and I do not have $5000 dollars. The shop said that the engines are hard to find due to this being a ongoing problem with the 1.6 liter 2013 Kia Soul. My Kia has 160,000 on it but has been well maintained. I contacted Kia and they are not taking any responsibility yet sold these Kia knowing the engine was faulty.
My car was brought in for the recall and they told us it was fine but I noticed it offen got hot and it liked to burn oil or leak oil I had to put oil in each week and one day om my way home the motor blow a rod and this was only a couple months after they checked it and said it was fine the car only had 125000 miles on it and I had to pay 1700 dollars for a new motor and I'm still waiting on it to arrive I don't think I should have to cover the cost of the motor or the repairs because it falls in the recall list our car had all the problems that the recall was listing. I would like to here back from someone on my concerns.
Was driving my 2013 Kia Soul and it threw a rod and my engine locked up. I found out that there was a recall on the catalytic converter. Dealership said they tried to run a diagnostic and it said engine failure after they replaced the recalled catalytic converter.
Regarding recall SC176 the engine is overheating and has engine damage which can lead to the vehicle starting on fire. Have brought it to 2 dealerships and they are just trying to brush it off saying nothing is wrong even though it is overheating and an independent mechanic states that there is piston and cylinder damage.
The contact owns a 2013 Kia Soul. The contact stated that while her son was driving, the vehicle stalled with the low power steering fluid warning light illuminated. The vehicle was pushed off the roadway and restarted. There was a knocking sound coming from the engine after the vehicle was restarted. The vehicle was driven to the residence. The vehicle was not taken to a dealer nor an independent mechanic to be diagnosed. The contact stated that the vehicle was not included in NHTSA campaign number: 19V120000 (engine, engine and engine cooling) however, the vehicle experienced the failure stated in the NHTSA campaign. The manufacturer was not made aware of the failure. The failure mileage was approximately 100,003.
A D V E R T I S E M E N T S
- Bowling Green, KY, USA