This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
I own a 2012 Kia Soul + with 39,000 miles on it. I recently heard a clunking in the steering column when the wheel is turned from left to right while stationary and while driving. Research shows it to be the steering coupler. There has been a recall on this coupler in other Kia models but not the 2012 Kia Soul. The dangers of loosing steering because of this coupler are the same no matter what vehicle you are driving I therefore cannot understand why there is not a recall for the 2012 Kia Soul as well as any models with this same coupler. Seems to me Kia is getting off the hook for this model year and it doesn't seem right to me. Please look into this and I hope you will see that the dangers involving the failure of this part is safety matter that deserves a recall for the 2012 model as it has for other models with the same coupler.
When stationary or in motion my daughter's 2012 Kia Soul makes a clicking noise coming from what feels like in the steering wheel. After looking into this deeper it is the rubber coupler at the electric steering assist. There are recalls for other years and models so both Kia and Hyundai both know of the problem but will not repair all vehicles. I hear it's an $8 part and $400 for labor through the dealer. What a great income stream for them!!
My 2012 Kia Soul is making a clunking noise from the steering column at low speeds and when above 70mph when turned slightly left or right. It appears to be the flex coupler in the power steering. This started a few weeks back. Kia has recalled newer models that use the same part but will not take ownership for 2012 models. This is on Kia. God forbid if my daughter is injured in accident due to the negligence of Kia!
I took in because steering to right, there is a clucking noise coming from steering wheel, my mechanic checked on found nothing stated was a dealer recall but there is one for Kia 2012 Soul however many complaints about it. There is a recall on other vehicles.
Where do I start, my 2012 Kia Soul has about 86,000 miles and has experience issues over the past few years. It started a few years ago where I changed my left brake light and discovered it was an ongoing issue where bulb is burnt and have to replace about twice yearly. Second, sometimes when I go to crank my car it would start faintly then stall out and I will have to retry again until it cranks correctly. This having also been occurring for a few years. Third, within this past year I've experienced A/C control problems. When I go to turn it on it wont do anything, no defrost/blowing/hot/cold nothing. Then I would proceed to keep trying to turn off and on and out of no where it just starts on its own. Sometimes it's scary especially when I need to defrost my windows and it decides not to work. Took it to sun auto repair shop and they couldn't figure it out and said and I quote "it has a high failure rate", whatever that means. Fourth, the passenger side window will not respond to the driver side control button. Dont know if it's an electrical issue. This has also started within this past year. Finally, about a few months ago my steering while started making this annoying clicking sound when I turn the steering wheel left to right. That is while driving and parked or stopped. It just keeps clicking every movement, bumps and turns. Suddenly I recieved a letter about this given warranty recalling my vehicle to get fixed. Now I'm questioning whether or not if my other problems are common in other vehicles and is on the roll to recall
The steering wheel has started to make a clicking nose when the steering wheel is turned left or right. The nose happens when the car is both stationary and when moving. There are several other complaints like this by others on the internet. 2014-2016 models of the same make and model have actually already been recalled for a strong problem with the"pinion wheel", although the problem with the 2012 models may be with the"steering coupler". doesn't seem safe and I'm not the only one experiencing this problem upon further research.
Received a letter from Kia stating to have my steering checked out. I am hearing a popping noise when I turn left in the steering. It pulls to the right when driving the Kia dealership is saying there's nothing wrong. But there's got to be something going on and they keep trying to tell me that there's nothing wrong. Also there's a suspension noise coming from the rear when I go over a great or anyting even a small little dent in the road it sounds like the whole back end of my car is going to fall apart another issue with the brakes when I apply the brakes my lights dim on the inside of my vehicle then when I go the lights will go bright again.
Steering wheel clicks and has give at low speeds (like while parking or taking corners slowely) and at high speeds (70mph +). taken to Kia dealer, and coupler needs to be replaced. Kia recalled later models with same parts and optimas with same parts, but not 2012 Souls. It's the same part that was replaced for free in other models, but 2012 isn't covered.
My 2012 Kia Soul steering started to make a clunking sound. The steering wheel also felt loose. The vehicle has 81,465 miles on it. I first noticed it yesterday. I brought the Soul to my local dealership the next day. The steering coupling had failed (fp# 56315-2K000fff). Cost of the repair was $432.60 after the Kia dealership applied a 15% costco discount. The part is only $7 but it's the labor that increases the cost of the repair. Many other people have reported the same problem to NHTSA. Another Kia vehicle (I believe the optima) uses the same coupler and that vehicle has a recall notice. The 2012 Soul uses the same coupler as the recalled vehicle but does not have a recall issued. Any 2012 Soul that uses this coupling should be recalled. Loss of steering could happen if this coupling fails completely. The coupling that failed in my 2012 Soul felt soft and could be easily be squeezed. The new coupling that replaced it felt much harder. Apparently, the new coupling is made from a different material. I have attached photos of the failed coupling. This coupling should be a recall issue.
The contact owns a 2012 Kia Soul. While driving approximately 45 mph and attempting to turn, the contact heard a clicking noise coming from the steering column. The contact had to force the steering wheel in order to complete the turn. The contact also stated that the failure began approximately one month ago and occurred even when the vehicle was not being driven. The failure worsened and the vehicle was taken to an independent mechanic, but they were not able to determine the cause of the failure. The vehicle was driven to bill bryant Kia (9039 us-441, leesburg, fl 34788), but the contact was told to leave since she did not have an appointment. The manufacturer was notified of the failure. The vehicle was not repaired. The approximate failure mileage was 112,000.
The contact owns a 2012 Kia Soul. While driving various speeds, there was a clicking noise coming from the steering column when the steering wheel was turned left or right. Also, an unknown warning indicator illuminated. The contact mentioned that the failure occurred periodically. The vehicle was not taken to a dealer or independent mechanic for diagnostic testing or repairs. The manufacturer was not made aware of the failure. The failure mileage was 165,000.
I can feel slack play in the upper steering that make a knocking sound when turning the steering wheel left or right when stationary, moving, in town or on the highway. Also on interstate when I reach approximately 60 mph a vibration in the front end starts and increases with speed. It gets to an intensity that I dont feel safe driving over sixtyfive mph
When I turn my steering wheel, there is a clunking noise. Research indicates that there is a well known issue with a disintegrated rubber bushing in the electric steering motor and there is a recall due to this safety issue. Why is my car not covered?
I have a 2012 Kia Soul that has 75,000 miles on it and has started making the highly complained about clunking noise and shifting/loose sensation in the upper steering column when turning wheel back and forth from left to right whether stationary or driving. It has also for some time been experiencing the shaking steering wheel at around 80 mph that has complaints. I am a former mechanic and through reading all the similar complaints and seeing symptom/repair videos I have diagnosed my clunking steering column to be caused by a failed steering coupler. This is a problem that has been recalled by Kia on other vehicles but not on 2012 Soul.this steering coupler issue should have Kia recalling all vehicles that have reports of this failure. I am loosing faith in Kia motors. I should not have to replace this part on my time/money.
A D V E R T I S E M E N T S
- Crestview, FL, USA