This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
1. stationary - a piece of the driver's side suspension spring broke off. My husband went to check what weird noise the car was making when he turned the wheel fully as we were trying to exit our paralleled parking spot in front of our home. When he opened the hood, he looked around and asked me to turn the wheel from so he could hear exactly where the sound was coming from. When he heard it was above the right wheel area, he looked deep, reached in and ended up finding a portion of the spring. A day or two later, both sides are making that noise, though no dislodged portion from the passenger side has been found yet. 2. stationary when discovered - tire began losing air at a rate which took 1 full day. Had the tire checked for holes, found 1 and repaired it. Next-day however, same problem. Checked again, no holes. Next day the same. Finally brought it to tire sales shop we always use. It was thoroughly examined and a crack was found on the inner side of the wheel, which means it was not from brushing against the curb one too many times. 3. horn has only ever worked intermittently.
The contact owns a 2010 Kia Soul. On two occasions, the wheels locked and the vehicle stalled. The contact also mentioned that the battery failed after one year. When the vehicle was taken to the dealer, they only offered to recharge the battery. A day later, the battery failed. The authorized dealer did not replace the battery and the contact had the battery replaced. The vehicle was repaired according to NHTSA campaign number: 10V388000 (electrical system), but the vehicle continued to stall. The vehicle was taken to two different dealers who were unable to diagnose the failure correctly to repair the vehicle. The manufacturer was notified of the failure. The approximate failure mileage was 63,000.
Dealership changed my brakes on Sept 18. On Sept 19, while driving on highway, all four brakes activated without brakes being pressed. Vehicle decelerated from 65mph to 30 mph and drivers side front brake caught on fire.
I have my Kia Soul 2010 since October 2009. Approximately in March 2010 I saw one of the front hankook tires had a big bubble. Then for about 3 months later; another tire in this case a rear tire had a bubble too. I spoke with maintenance dealer in puerto rico and they told me it was abuse of my part and need to replace them. In August 2010 the third tire; in front had appear with a bubble too. I am driving this car with these 3 tires with bubbles; I fear for my safety and one day one of them could burst in the highway and cause an accident and lost my life. Its weird a tire have this problem.
I am an owner of a 2010 Kia Soul, purchased in July 2009. Immediately noticed with the slightest moisture on road, car could barely handle at low speeds and the traction light and low air pressure light consistently came on and off. Was told it was "not a problem" by dealer and would wear off. My car was involved in a low speed accident which side swept the right side of the car at a speed of appx 10 mph and drove the left front wheel into curb. Car had passenger side body damage and some heavy scuffing to three wheels which body shop repaired. In October of 2010, clipped curb traveling at appx 20 mph. Severe damage to both right side wheels, had to replace them as well as control arm which seemed to be ridiculous amount of damage for such a small incident however had repairs and alignment done, alignment couldn't be done to specs, suggested I take to dealer. Took car into dealer for allignment and to have sound in front right wheel well investigated. Dealer stated rear toe of car was "out" need to have a body shop look at it. Back to body shop which revealed entire rear axle needed to be replaced and that front wheel bearing blown. Had axle replaced took to dealership to have wheel bearing replaced and another allignment, rear of car would not align to specs. Both dealership and body shop states that either the original specs for car were wrong or perhaps either the original axle or the replacement axle from Kia was built out of specs. My concern is that this is a lightly driven car in town only involved in two very minor accidents and there is this significant, expensive damage only to be told it may have never been right in the first place? I've seen many more complaints about the suspension and low profile tires on internet, thought it was worth reporting. I do not feel safe in this car.
A D V E R T I S E M E N T S
- Wilkes Barre, PA, USA