This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
2010 Kia Soul traveling South on SC highway 905 at 9:45pm., rural highway when a vehicle pulled in front from a right side dirt access road. There was a front end crash to the Kia Soul resulting in total damage front the front bumper to the front dash board area. The air bags failed to deploy. The vehicle could not be driven and was towed. The South Carolina highway patrol responded to the scene and a report was taken. Updated IVOQ pictures received. 08/2/710
I purchased a 2010 Kia Soul and had it about two months when while driving the steering column came off. I took pictures, as I had no control over the wheels, I didn't realize it until my car wouldn't stop. I kept pushing down on the brakes and there was something in the way, that was when I realized it was the steering column. I contacted Kia 24 hour roadside, they transported my vehicle to union city Kia, where I found out from tony in the service center that my airbag needs to also be replaced in the steering wheel because it was non functional. This is day three, as this happened during the weekend, I called Kia today about having a vehicle to stay mobile. I am still waiting on a call back, though my vehicle is covered under warranty, they are stating that I cannot have a loaner car or rental reimbursement.
We rear-ended a 2004 Expedition in our 2010 Kia Soul at 20mph. My wife sustained a "traumatic brain injury" as a result of the air bag wiring harness being cut in half (both sides) before the sensors were activated. I have photos of the wiring harness cut in the accident and the car. My 39 year old wife will now spend the rest of her life disabled. This is a dangerous car. Kia states the airbags will not activate at 20mph. This is not a 5 star frontal impact design. The fuel shut off did not activate, 'all safety features failed'. I drove the car 1/4 mile to a parking lot after the wreck, onto a trailer later that day, off the trailer, back onto a trailer and off again. The dealer told us to pound sand and call Kia if we weren't satisfied with the vehicle safety systems.
- Renton, WA, USA
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- Conway, SC, USA