10.0

really awful
Crashes / Fires:
1 / 0
Injuries / Deaths:
0 / 0
Average Mileage:
18 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.

2021 Kia Sorento miscellaneous problems

miscellaneous problem

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2021 Kia Sorento Owner Comments (Page 2 of 2)

« Read the previous 20 complaints

problem #10

Jan 062022

Sorento

  • miles

A D V E R T I S E M E N T S

Tonight was the first time I drive this car in the snow. I was going downhill doing 5 miles per hour, I even downshifted to hold vehicle back, and the brakes totally locked up on me. I couldn't turn the car, it slid straight across the road, at a "T" intersection, and I crashed into a sign, and continued to slide down a hill on someone's property. In all my years driving this has NEVER happened to me. We have been complaining to Kia about the brake system on this car for months. Something is wrong with this car.

- Manheim, PA, USA

problem #9

Jan 042022

Sorento

  • miles
1/2/22 HORN-when I attempted to lay on it due to being cut-off, it was at this time, and continues to be inoperable. 1/4/22 Reported to Destination Kia, Service Department, Albany, NY. ACCELERATION-When pulling onto a major highway where the speed limit is 55mph, from an entrance ramp, my vehicle would not accel above 32mph. I do not recall any warning lamps. I was forced to pull off to the shoulder of the highway where I shut my car off and restarted it. The problem corrected itself. On the second occasion, I was driving in an area where the speed limit is 30mph, my vehicle would not accel (I cannot remember my speed); I do not recall any warning lamps. I was again forced to pull over to the side of the roadway where I shut my car off and restarted it. The problem again corrected itself. 1/4/22 Reported to Destination Kia, Service Department, Albany, NY Kia cannot get me in for service until February 2022 due to a staff shortage! Unacceptable due to the two (2) severe safety concerns.

- Rensselaer, NY, USA

problem #8

Dec 122021

Sorento

  • miles
ISSUE: Vehicle appears to encounter a severe reduction of power output when attempting to accelerate [i.e., either will not exceed 5mph or accelerates extremely slow) while also experiencing random erratic shifting, shifting failure, and abrupt jerking. Issue occurs regardless of circumstances (i.e., speed, weather, road conditions, turning, accelerating from stop, accelerating while in motion). Issue first appeared 12 DEC 2021. Restarting vehicle will not resolve issue. Check Engine light illuminated briefly and then extinguished. Vehicle is available for inspection. Vehicle has not been diagnosed by dealership; Service department visit has been scheduled [30 DEC 2021].

- Converse, TX, USA

problem #7

Jun 132021

Sorento

  • miles

A D V E R T I S E M E N T S

I brought this truck 1/1/21. 6/13/21, the transmission went out on me. The Kia Dealership had to replace 3 transmissions, in which the truck stayed in the shop for over 4 months with no loaner. When I got it back, I drove it for 2 weeks and in the middle of traffic, the dashboards lit up like a Christmas tree, then the truck cut off on me. This is a safety concern and this truck is a lemon. Currently going through the buy back process since September. It's now going on December.

- White Hall, AR, USA

problem #6

Sep 282021

Sorento

  • miles
Car has 2500 miles and engine is revving funny, Cruise control was working fine but all of a sudden started noises like downshift problems and lost power for cruise control; mph light flashed it has the 8 speed transmission it says. Please look into this as I paid a lot of money for this car to have it acting up already. I do not trust Dealership to tell me the truth. Thank you.

- Longview, WA, USA

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problem #5

Aug 252021

Sorento

  • miles
In traffic at a stop either needing to make a turn or just accelerate forward, when passing over an uneven surface (pothole, sidewalk curb from exiting a business), the accelerator does not respond to the pressure being applied and the vehicle barely moves even with pedal nearly to the floor (like crawls 1-2MPH), the traction control light blinks, to get across the intersection or junction and then it suddenly performs as if nothing happened. This is very dangerous as the vehicle is almost practically stalled and all you can see is oncoming traffic approaching. It is very hard to replicate but occurs at the most unfortunate times. The vehicle was just at its' first service appointment where I escalated the issue to the service department. They claimed they could not replicate, but they knew what I was describing and said there was nothing they could do. I also asked if they could ride with me so I can try to replicate it, but they declined. However; this is a safety concern.

- Kent, OH, USA

problem #4

Aug 062021

Sorento

  • miles

A D V E R T I S E M E N T S

Engine stall while sitting in red light twice in one month. I had to put vehicle in park and restart the vehicle to get the vehicle moving.

- Culpeper, VA, USA

problem #3

Mar 152021

Sorento

  • miles
Rough idle when waiting on intersection due to red light. possible knocking sounds each and every time engine turns off due to stop & go feature or when I turn the key off. It's been happening since middle of March..

- Mckinney, TX, USA

problem #2

Jun 062021

Sorento

  • miles
Purchased vehicle new on 4/7/21 Had an issue on 4/15/21(NHTSA CLAIM# 11408325) - Sons Kia advised that it was just a loose battery terminal cable. Pleaded with them to replace cable for possible short to no avail. On 6/6/21 - the car wouldnt open with key or UVO application - called KIA Roadside Assistance twice and couldnt get anyone. After a couple of hours, the car finally had power and let me in. While driving home, on the interstate, I was going 60 mph. I tried to speed up, but the car wouldnt let me and the RPM stayed at 2(2000). When I got off the exit, I slowed down to turn. When I went to push gas, it didnt want to accelerate. It finally accelerated after a couple tries. Additionally, I noticed when speeding up and slowing down - I hear clicks when the gears change. I dropped the automobile off at Calavan Kia in Lithia Springs, GA. Waiting on a service advisor to call.

- Atlanta, GA, USA

problem #1

Feb 052021

Sorento

  • 540 miles
Had car for 5 days and windshield is cracked on passenger side no indication of anything hitting windshield. Didn't notice tell after being home and showing friends the new car

- New Smyrna Beach, FL, USA

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