While adding the anti theft software to our 2020 sorento they short circuited the BLM which is the brain box for the vehicle. They have had the car for 4 weeks now and they say the have the part on order but they do not know when the part will be sent. In the mean while they are making us pay for a rental car on our credit card until the part comes in and then will reimburse us.

- Brooklyn Center, MN, USA

I had my recalls on my vehicle completed by a kia dealership and need that to reflect in your system for my vin so I can ship my vehicle due to military permanent change of duty station orders. I will be shipping my vehicle on 31 May 2023 and need this resolved prior to doing so. Please assist ASAP. Thank you!

- Lemoore, CA, USA

There already is a recall for my problem, NHTSA Recall #22V703, but Kia has refused to honor the recall after my vehicle electrical wires started burning, exactly as warned in the Recall. Kia asserts that the trailer hitch and wiring was not installed by Kia, but in fact it was installed by a Kia Dealer.

- Tampa, FL, USA

The contact owned a 2020 Kia Sorento. The contact stated that while the vehicle was parked, her daughter saw smoke coming out of the vehicle. The contact stated that as she opened the vehicle, she saw flames on the front side of the vehicle. The contact was able to extinguish the fire with the assistance of the fire department. A fire department report was filed. There were no injuries sustained. The vehicle was towed to a tow lot where it was totaled. The dealer was notified of the failure. The manufacturer was notified of the failure and sent out a field technician to investigate the cause of the failure. The manufacturer later sent a letter to the contact stating that the cause of the failure was undetermined. The contact associated the failure with NHTSA Campaign Number: 22V703000 (Trailer Hitches) as her vehicle was equipped with a trailer hitch. The failure mileage was approximately 26,000.

- Fort Eustis, VA, USA