This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Having intermittent issues with the headlights turning of while driving at night. The headlights were set on "Auto". I have had this happen multiple times! Went to local dealer to report the problem & was told that they would have to drive it at night to replicate the issue. I asked if I would be charged for this & was told that if the technician could find anything that I would be charged for the technician's time. I found online that Kia had this same issue with 2015-2015 K900 vehicles & issued a recall to replace the multi-functional light switch. Losing headlight rumination can reduce visibility and increase the risk of a crash. Kia dealerships should replace this multi-function switch free of charge to the owners of Kia vehicles. There should be a recall issued for this issue because it is a huge safety issue.
The right head light just stops working and I have to open the head light casing and play with the cables to get it to work again. Also the power seats don't work.
2018 Kia sorrento - lights have shut off for approximately 3 seconds intermittently driving in various driving conditions (interstate/city street/etc.). can happen multiple times during a single trip (twice yesterday and four times last week all within one trip). Can go days without it happening which is frustrating as dealer "needs to see the issue to fix it". observing it in both night and day. Obviously more dangerous during night. I have videos from others that replaced the light stalk switch with success. Dealer refuses to do this while car is still under warranty as they have not been able to reproduce concern. They recommend that I continue driving and bring it in "if it happens again". they charge me 150 dollars each time I bring it in to tell me "they can't reproduce it". I am seeing multiple people on forums for this issue. Video from another customer (start at 56 seconds): Https://www.youtube.com/watch?V=txg9cj076ha
Headlights turn off while driving on highway and city streets. Service on 3-23-20 and could duplicate problem. On 9-25-20 driving and dash board indicator switching from flashers on, headlights going from auto set, to off, to running lights, and door locks locking and unlocking. Scheduled service for 10-20-20, but was told if they can not duplicate problem may not be able to repair.
- Pittsburgh, PA, USA
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7/23/20 20:30, while driving straight down a city street, just began driving from stopping at a light, and the headlights turned off by themselves. After a few seconds, my wife rotated the lights switch to off then back to auto and they came back on. This is the third time this has occurred since we bought the vehicle in August of 2019.
The headlights on my 2018 Kia Sorento randomly turn off. It's happened at least 20 times in the past six months. It happens both day and night. The lights are set to auto. Although the even appears to be random, it is while the car is in motion and has happed while driving in parking lots as well as major highways. In order for the lights to come back on, I have to use turn the knob to off then back on. When the lights turn off at night I can not see anything around me nor can anyone else see me. I did contact Kia and they ran diagnostic testing but could not find the source of the problem.
Car headlamps shut off when car is in motion, first noticed when driving at night as lights were in auto setting and the dashboard shows the light setting change and the lights outside changing as well with nothing being touched. Lights have completely shut off about 5 times when driving.
The contact owns a 2018 Kia Sorento. The contact stated that the vent control functions failed to work properly when needing to use the heater. In addition, the headlamps failed to illuminate as the contact was informed by a passerby on the roadway. The dealer (bev smith Kia, 5655 us-1, fort pierce, fl 34982, 1-(772) 465-8589) was notified of the failures and the contact was waiting for a response to schedule an appointment to service the vehicle. The manufacturer was notified. The contact would like the dealer to buy back the vehicle if there was no remedy. The failure mileage was not available.
A D V E R T I S E M E N T S
- Brooklyn, NY, USA