The contact owns a 2018 Kia Sorento. The contact stated while coming to a stop, there was a loud grinding sound coming from the brakes while the brake pedal was depressed. There was no warning light illuminated. The vehicle was taken to an independent mechanic where it was diagnosed that the brake pads had failed and needed to be replaced. The vehicle was not repaired. The dealer was contacted. The vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The approximate failure mileage was 63,750.

- Altamonte Springs, FL, USA

To Whom It May Concern, I hope this message reaches someone who values the sanctity of human life. Today, while driving home, my husband experienced a terrifying incident: the brakes on our car completely failed. Thanks to my husband-??s quick thinking and driving skills, he narrowly avoided a potentially catastrophic accident. We immediately took the car to a local mechanic, who informed us that the issue was due to a BRAKE BOOSTER failure. This was the first time we had ever heard of such a part, and the mechanic explained that it was highly unusual for this component to fail, indicating that it may be defective. Although this car is a 2018, it only has 50K miles on it. My husband is retired, and I work from home, so this is very unusual. Upon further research, I discovered that the Kia Sportage had a recall for this very issue. Additionally, I found numerous complaints dating back to 2005 concerning the sudden loss of brakes in Kia Sorentos, specifically due to defective brake boosters. It is deeply concerning that this issue was not addressed with a recall for Sorentos as well. This defect poses a serious risk to drivers, and I fear it-??s only a matter of time before someone loses their life because of it. We contacted Kia-??s Customer Service to report the issue and expressed our concern that lives are at stake due to this defect. However, instead of addressing our concerns, we were told the part wasn-??t covered under warranty, and two customer service agents even hung up on us when we persisted. This is a grave and dangerous defect that demands immediate attention. Numerous complaints about this issue exist, and it-??s clear that the brake booster in Kia Sorentos needs to be recalled before it causes a tragedy. Please take this matter seriously and help ensure that this issue is addressed to prevent any further risks to drivers. Thank you, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

- Washingtonville, NY, USA

My breaks would not push down for me to stop and I collided into the car in front of me causing a serious accident. It is being investigated for malfunctioning breaks.

- Crestview, FL, USA

Aeb autonomous emergency braking ///will not stop the vehicle and was never intended to do so but is advertised as standard features and should be noted in the safety rating of the auto, ,also I believe Kia should be made to remove this from their features because of false advertising... will be happy to supply sticker from auto

- Hermitage, TN, USA