This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
like many other kia owners I have a Kia Sorrento and after 6700 miles started running into problems with oil consumption. I have Toyota extended warranty because I am second owner and wanted some type of coverage. Kia knows there are problems and giving customers run around plus higher insurance premiums. second time over 5 days my car is being evaluated I have done 3 oil changes since March 2024 I did get engine oil switch fixed did own oil consumption test which Toyota did not except because it was not Toyota or kia dealer that did it. I would sue them on my own or geta new car if i could afford it. I love the car for size and smoothness of ride but they are failing their customers.
I have been having excessive oil burning for months. When I took it to the Kia dealer, this was a known issue. They told me I'd need to continue to regularly top off my oil (way over the recommended amount) or risk my engine blowing. Just over the warranty at 102,114 miles the car seized. The repair shop diagnosed it as a valve/cylinder head issue, but the engine has not been working as it should since long before before the 100,000 warranty mark. It is documented at my Kia service center. My car is useless, not even drivable now. This is a known issue (the burning of oil) and Kia isn't upfront about this issue. While there was a class action lawsuit for other engine issues in this model, there is no accountability for the issues we face. My car is worthless and at only 102k miles. I've taken great care of this vehicle, but it is poorly made. [XXX] lists 339 complaints about the 2017 Sorento's engine, with engine failure being the most significant issue. I feel I was taken advantage of by trusting Kia that this was a solid investment. The cost of repair is $5,000-10,000 depending on if the 5k does the job - it was suggested that the repair doesn't always work without a full engine rebuild. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Vehicle drastic stalling problem. It would often stall and dramatically reduce speed. Experienced 3 times driving on highway reduced fro 60mph to 20mph without breaking and engine light come on while vehicle has heavy shaking and consistent stalling. First time I was told it was knock sensor and got it replaced. Second time I was told it was coil and spark plug and had it replaced. Third time same thing as second time I was told coil/oil consumption burning issue and to get it checked at dealer. Dealer said cylinder failed compression test and need new engine. Vehicle only 94550 miles. I have always felt the vehicle stalling and I thought it was normal since I have mentioned to dealer service on occasion if it is normal to require oil change before the recommended oil change date/millage on the dash. The answer I got was it's just an estimate and it's normal. Recently I have been searching online and there are forums with complaint from other 2017 kia Sorento owners of similar issues. There seem to have been class action settlement on 3.5 Lt engine Sorento about consumption issue. My concern is if this is a difect, I dont want to risk driving on a highway and I have sudden reduction in speed without breaking indication for other drivers to react. Fortunately I work at night and it was not much vehicles on the road. Vehicle is currently at the dealer debating warranty coverage and testing for cause. I will upload the repairs and findings when complete. God forbids I get new engine and I deal with the same issue on the wrong time of the day. Dates of occurense June2, Sept. 23 of 2023, and march 29, 2024. In kia dealer shop since 04/05/2024.
- Silver Spring, MD, USA
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I purchased a my 2017 Sorento, it had 40,000 miles, it had a knock to it when I would first get started in the morning, took it to get check twice, told nothing was wrong, at 59,700 I took back and it needed a new transmission, then at 98,000 it needs another transmission, so after two transmission, plus changed 6 fuel injectors, all new spark plugs, now the engine is gone. I also have a 2014 Sorento that-??s still rolling and never needed any major work. This car has been problems since I purchased it. It has to be a recall on this car. Something is not right. It-??s sitting in the shop again and I can-??t afford to fix it.
We purchased the vehicle with 45000 miles, within a year, the vehicle started to run very badly, car idle vibrates the whole vehicle. It stalls out on her sometimes, burns all the oil by the it is time to change oil, the mechanic says there is less than a quart left, but no leak as per mechanic! The vehicle will blow soon I-??m sure, and my wife drives our children everyday. I was made aware of lawsuit settlement, which Kia was only required to send notice to first owner, so we had no idea! The suit was settled and Kia gave lifetime warranty/new engine replacements/new vehicles to owners. The law suit was going on/settled around the time we purchased the vehicle so dealership knew about it and still sold it to us! We can not afford another vehicle, and dealership says unless the engine gives off certain code, they can not do anything! They are avoiding liability, and putting my family in danger! I do not know what to do or who to speak to!
Lost power on the freeway, flashing check engine light. Dealership said my fuel injectors failed causing my engine to fail. At 133k miles the car needs its second new motor. It is currently at Phil Long Kia in Colorado Springs waiting a voluntary repossession as I cannot see paying 10k for repairs on a vehicle that has such obvious defects
I was driving my car on a major highway and my check engine light came on. Luckily i was close to an exit so i pulled off and my car shut down. I had someone to come and check it and found out that it was my knock sensor and it gave a code#p1326. With further investigation, i see that this was on a recall. I haven't driven my car since 12/13/23 due to black smoke comes from my tail pipe and i don't think that's safe but Kia telling me i can still drive it.I contacted Kia and they tells me campaign#18V907000 isn't for my model car. When i check on KBB.com and enter my vin#, i see my year/make/model is part of this campaign.I'm just looking for some help with resolving this.
My Kia engine started consuming oil internally, with no external trace of a problem. First reported to Dealer at Service Appt on 5/16/23 (at mileage 58,370) and another on 9/25/23 (at mileage 61,789). I've had the car serviced regularly by this dealer. Only 3400 miles driven between those two appointments, but my engine consumed 4.5 quarts of oil during those 4.5 months. Copies of my service receipts are attached, with dealer's notations on the issue. The dealer service rep advised me that said there is nothing more they can do until the engine Fails. Then they'll contact Kia Corporate requesting total engine replacement, at no charge to me. They gave me Kia's Corporate phone number to call & report this problem to them, asking what they can do about resolving it for me. My car is still under Factory Warranty, and dealer said I have lifetime warranty on the engine. I found the following article reporting this problem, with comments from other owners experiencing the same issue: [XXX] Can NHTSA force Kia to take proper action, as a safety recall on this? - [XXX] [XXX] C: [XXX] E: [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Check engine light came on. 65,000 miles with documented regular maintenance. Took to dealership where i purchased the vehicle new. Engine code (P0172). Was told gas was getting into the oil and i would need a new high pressure fuel pump. This is a common issue and should be repaired free of cost.
i HAVE A 2017 KIA SORENTO i PURCHASED THIS VEHICLE SEPTEMBER 2021. SINCE PURCHASING THIS TRUCK i have had problems with oil consumption.the engine constantly burn oil. I have taken to king KIA in Gaithersburg md. where I'm now being told it keep failing the oil consumption test. and that a combustion cleaning need to perform. AS I RESEARCHED THIS ISSUED I WAS SHOCK TO SEE THAT THIS IS AN ON GOING PROBLEM AND THE NUMBER OF COMPLAINTS WITH KIA. kia need to be held responsible for these problems NOT THE CONSUMERS. THIS SHOULD BE A RECALL.
The shift release has been replaced for 2017 kia sorento but now it is traffic light switch causing one of my car problems. In gas I spend 40 dollars a day for less than 110 miles of driving even with an full synthetic oil change just done is problem two. The speedometer is off by 3 to 5 I have had bmv and officers do their test on vehicle along with the head and tail lights being replaced every 6 to 8 weeks what am I to so with a vehicle that I am still paying on.
We had two issues develop. The first issue developed about 30k miles after purchasing it new. The car would accelerate unevenly and after long drives the car would lurch during acceleration after starting from a stop. The lurching would continue for a few days before disappearing. No tech could reproduce it. They tried multiple times to reset the software and found no other issues. After a normal fuel injection cleaning at 100k miles, the lurching eased, but still remained. The issue was never resolved. The second issue came up at 108k. We heard a strange noise from the front right of the car when accelerating, but no indicators. The next day the engine light starts flashing and the car is vibrating, so we take it to the dealer the next morning. The engine oil is extremely low and the engine needs to be replaced because 3 valves are miss firing!!!! We had an oil change at 100.8k. We were well within the time for another oil change...a change, not a complete refill!!! There was never an oil indicator light. The engine was clearly burning oil too quickly and the indicator was not warning correctly.
My car has repeatedly completely run out of oil after going 2500 of 5000 miles and the oil leaked into different parts of the car. The car is not drivable and shakes and the engine rattles. None of the dashboard indicators illuminated to indicate an issue, until after the car shut off as I placed it in drive and was trying to accelerate, on 9/24/22. I have only owned the car since 10/2021. This car-??s repairs should be covered under NHTSA Recall #20V750.
High pressure fuel pump leaking gas into oil. University Kia of Durham NC says it will cost me $1250 to repair this issue. My car has 60,905 miles on it. I see recalls on this issue? I have not had the repair done yet.
I was leaving my cousins apartment complex when the vehicle stalled. I attempted to try to start the vehicle again but it would not turn over. All the lights in the vehicle were on and the radio was still playing so it did not appear to be the battery. I attempted to try and start the vehicle again and noticed gray smoke coming from under the hood. I then began to smell something burning, so I exited the vehicle and popped the hood. I then noticed a fire coming from the engine behind the air filter componet. About 10 seconds later I heard a pop and took off running to a safer location and called 911. The fire then began to grow bigger and the whole front of the vehicle was in flames. The fire department responded and put the fire out. There were no warning lights that came on. If I had not exited the vehicle when I did I probably would have been severly burnt as the whole front windshield shattered and the dash was melted and front seats were burnt.
Strong gasoline odor was noticed coming from the rear of the vehicle. Took it to the dealership where they replaced the gas cap assuming that was the problem. Gasoline odor progressively increased. Took the vehicle back to the dealership. Diagnostic tests were performed. Inspection found fuel pump leaking fuel. No warning lamps, messages, or symptoms of the problem prior to the failure were ever displayed. This could have been extremely dangerous putting our family at risk. It also should have been covered due to being a safety risk.
On May 18,2021 my Kia Sorento SXL AWD V6 caught on fire for unknown reason. I was driving with windows open sunroof open and cruise set. Not a single warning light or any weird sounds at all. A car pulled up yelling at me that my car was on fire to pull over off the interstate. I saw nor smelled any smoke anywhere but then I saw a cop had someone pulled over so I figured it would be safe since I was an alone female and it was car of males yelling at me to pull over. As soon as I got out and walked to the front of the car there was still no smoke but flames and what I assumed was plastic dripping from the entire underneath. At this time flames shot out from all around the hood and up the windshield as it instantly shattered. As I ran for my life as stuff kept exploding the state trooper had already called for help so fire department arrived in less then 3 min but my car was gone in less than 45 seconds after I stepped out. I am mentally and physically hurt but luckily only a burn the size of a quarter on my wrist but due to shock while watching my car burn and explode my legs gave out and I sat down hard so 5 days after the fire my legs have recovered from running up an incline for my life but my back pain has only increased. But insurance only covers injuries from the car so running from exploding cars and getting injured is not their problem. Just like Kia allowing all of us Sorento owners to drive our family and loved ones around on a bomb waiting to blow at any moment isn-??t their problem either. I have now seen at least 8 2017 Sorento sxl unexplained fire complaints all ending in total loss while only looking on this site and one other site. I have pictures and videos of the fire and how close I was to being in the car as u can see my hoodie laying in front of the car on fire too. Fire started on passenger side of motor just like the defect they supposedly fixed in 2014. If anyone else especially the grandchildren that can-??t get themselves out of would have died
A D V E R T I S E M E N T S
- Northlake , IL, USA