BOUGHT A NEW 2017 KIA SORENTO. TOOK A TRIP TO MARYLAND ON 7/13/2016. ABOUT 2 HOURS INTO THE TRIP THE A/C STOPPED WORKING. PULLED OFF THE ROAD AND CALLED KIA HELP NUMBER, WHO TOLD ME TO TAKE IT TO A KIA DEALER IN FLORENCE S.C.. WHEN I STARTED THE CAR THE A/C CAME BACK ON ONLY TO GO BACK OFF IN A FEW MILES. THE KIA DEALERT DID NOT FIND THE PROBLEM. WENT ON TO MARYLAND AND BACK TO FLORIDA IN SWELTERING HEAT. TOOK THE CAR BACK WHERE I BOUGHT IT. THE ONLY SOLUTION THEY OFFERED WAS PUTTING MORE FREON IN THE SYSTEM. TOOK THE CAR HOME AND DROVE IT THE NEXT DAY ON THE FLORIDA TURNPIKE AND AFTER ABOUT AN HOUR WITH CRUISE CONTROL SET ON 70 MPH THE A/C MALFUNCTIONED AGAIN. DROVE BACK TO DEALER WHO SAID I WOULD HAVE TO LEAVE THE CAR WITH THEM. AFTER 4 DAYS THEY CALLED AND SAID THEY COULD FIND NO PROBLEM. I GAVE THEM A BULLETIN I FOUND ON LINE FROM KIA WHICH DESCRIBED MY EXACT SAME PROBLEM WHICH WAS CAUSED BY A DEFECTIVE EVAPORATER HEAT SENSING VALVE. THEY TOLD ME THEY COULD NOT PUT A NEW VALVE IN THE CAR BECAUSE THEY COULD NOT FIND ANY PROBLEM. FROM HERE THEY TOLD ME I WOULD HAVE TO CALL A NUMBER FOR KIA COMPLAINTS AND MORE OR LESS TOLD ME I WAS ON MY OWN. I CALLED THE NUMBER AND GOT A VERY RUDE REP. WHO TOLD ME THAT JUST BECAUSE THE BULLITEN FIXED A CAR IN 2015 DIDN'T MEAN IT WOULD FIX MY VERY SAME WORD FOR WORD PROBLEM. I ASKED WHY THEY COULD NOT EVEN TRY IT AND GUESS WHAT SHE SAID, THEY COULD NOT FIND A PROBLEM. I GUESS MY ONLY RECOURSE NOW IS THE LEMON LAW. I CAN'T BELIEVE KIA DOES NOT CARE.
Update from Aug 24, 2016: WAS TOLD BY DEALERSHIP THE OWNER WOULD CALL ME IN A FEW DAYS. THAT WAS ON 8/22/2016. SO FAR I HAVE HEARD NOTHING
A D V E R T I S E M E N T S
A/C quits on long drives
BOUGHT A NEW 2017 KIA SORENTO. TOOK A TRIP TO MARYLAND ON 7/13/2016. ABOUT 2 HOURS INTO THE TRIP THE A/C STOPPED WORKING. PULLED OFF THE ROAD AND CALLED KIA HELP NUMBER, WHO TOLD ME TO TAKE IT TO A KIA DEALER IN FLORENCE S.C.. WHEN I STARTED THE CAR THE A/C CAME BACK ON ONLY TO GO BACK OFF IN A FEW MILES. THE KIA DEALERT DID NOT FIND THE PROBLEM. WENT ON TO MARYLAND AND BACK TO FLORIDA IN SWELTERING HEAT. TOOK THE CAR BACK WHERE I BOUGHT IT. THE ONLY SOLUTION THEY OFFERED WAS PUTTING MORE FREON IN THE SYSTEM. TOOK THE CAR HOME AND DROVE IT THE NEXT DAY ON THE FLORIDA TURNPIKE AND AFTER ABOUT AN HOUR WITH CRUISE CONTROL SET ON 70 MPH THE A/C MALFUNCTIONED AGAIN. DROVE BACK TO DEALER WHO SAID I WOULD HAVE TO LEAVE THE CAR WITH THEM. AFTER 4 DAYS THEY CALLED AND SAID THEY COULD FIND NO PROBLEM. I GAVE THEM A BULLETIN I FOUND ON LINE FROM KIA WHICH DESCRIBED MY EXACT SAME PROBLEM WHICH WAS CAUSED BY A DEFECTIVE EVAPORATER HEAT SENSING VALVE. THEY TOLD ME THEY COULD NOT PUT A NEW VALVE IN THE CAR BECAUSE THEY COULD NOT FIND ANY PROBLEM. FROM HERE THEY TOLD ME I WOULD HAVE TO CALL A NUMBER FOR KIA COMPLAINTS AND MORE OR LESS TOLD ME I WAS ON MY OWN. I CALLED THE NUMBER AND GOT A VERY RUDE REP. WHO TOLD ME THAT JUST BECAUSE THE BULLITEN FIXED A CAR IN 2015 DIDN'T MEAN IT WOULD FIX MY VERY SAME WORD FOR WORD PROBLEM. I ASKED WHY THEY COULD NOT EVEN TRY IT AND GUESS WHAT SHE SAID, THEY COULD NOT FIND A PROBLEM. I GUESS MY ONLY RECOURSE NOW IS THE LEMON LAW. I CAN'T BELIEVE KIA DOES NOT CARE.
Update from Aug 24, 2016: WAS TOLD BY DEALERSHIP THE OWNER WOULD CALL ME IN A FEW DAYS. THAT WAS ON 8/22/2016. SO FAR I HAVE HEARD NOTHING
- Charles S., Winter Haven, FL, US