I purchased my 2016 Kia Sorento LX V6 AWD about a month ago and I love it so far except for the steering. This is my fourth Kia Sorento, I have owned a 2005, 2011, 2015 and now a 2016. I have a had great luck with them and since I like my wife's 2015 I decided to trade in my car and get another one. Every since I purchased it the steering wheel has been slightly off to the right which drives me crazy!!!! I am a visual person so I decided to take it to the dealer and have an alignment done on it (Approximately 1,700 miles). The four wheel alignment confirmed that the alignment was off, but the steering wheel was still of center. The service adviser informed me it was because of the road crowns which I know is not true. I drove the vehicle for several hundred miles after the alignment and the problem is still there (I just wanted to make sure it is the vehicle and not me getting adjusted to it since I drove a sports sedan prior to this Sorento). I have been in the automotive industry for several years and I work for a tire company now so I know a little bit about automotive repairs. After doing some research it appears that the steering wheel angle sensor needs calibrated, but the dealership doesn't even have an alignment machine so they sent my Sorento to a Chevy Dealership. I called the Kia "Customer Care" line and spoke to a man that did have an answer to my questions and kept saying that he would get back to me. I am not one to post online complaints, but this is getting silly and unprofessional. All I want is to drive my car without having problems and fighting the steering wheel while I am driving. The dealership seems to worried about filing a claim with Kia than fixing the problem.
Update from Apr 20, 2016: I contacted Kia concerning my steering issue. My 2016 Kia Sorento was taken into the shop one more time and they fixed the problem by removing the steering wheel and adjusting it to the left by one notch. The problem appears to have been resolved at this point.
A D V E R T I S E M E N T S
I purchased my 2016 Kia Sorento LX V6 AWD about a month ago and I love it so far except for the steering. This is my fourth Kia Sorento, I have owned a 2005, 2011, 2015 and now a 2016. I have a had great luck with them and since I like my wife's 2015 I decided to trade in my car and get another one. Every since I purchased it the steering wheel has been slightly off to the right which drives me crazy!!!! I am a visual person so I decided to take it to the dealer and have an alignment done on it (Approximately 1,700 miles). The four wheel alignment confirmed that the alignment was off, but the steering wheel was still of center. The service adviser informed me it was because of the road crowns which I know is not true. I drove the vehicle for several hundred miles after the alignment and the problem is still there (I just wanted to make sure it is the vehicle and not me getting adjusted to it since I drove a sports sedan prior to this Sorento). I have been in the automotive industry for several years and I work for a tire company now so I know a little bit about automotive repairs. After doing some research it appears that the steering wheel angle sensor needs calibrated, but the dealership doesn't even have an alignment machine so they sent my Sorento to a Chevy Dealership. I called the Kia "Customer Care" line and spoke to a man that did have an answer to my questions and kept saying that he would get back to me. I am not one to post online complaints, but this is getting silly and unprofessional. All I want is to drive my car without having problems and fighting the steering wheel while I am driving. The dealership seems to worried about filing a claim with Kia than fixing the problem.
Update from Apr 20, 2016: I contacted Kia concerning my steering issue. My 2016 Kia Sorento was taken into the shop one more time and they fixed the problem by removing the steering wheel and adjusting it to the left by one notch. The problem appears to have been resolved at this point.
- slc144, West Jordan, UT, US