This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 2016 Kia Sorento. The contact stated that while driving at a low rate of speed, the oil warning light flashed on the instrument panel. The vehicle was taken to an independent mechanic where the contact was informed that the engine was consuming oil at an excessive rate. The contact was informed that an oil consumption test would have to be performed to determine the extent of the failure which may result in the need for an engine replacement. The contact stated that the engine was replaced before under an unknown recall and was instructed to contact the dealer who performed the repair. The dealer was notified and referred the contact to the manufacturer. The manufacturer was notified of the failure but offered no assistance. The vehicle was not repaired. The failure mileage was unknown.
The contact owns a 2016 Kia Sorento. The contact stated while driving 60-65 MPH, the temperature gauge was fluctuating from Normal(N) to Hot(H) very quickly. The contact pulled over to the side of the road and allowed the engine to cool down. The contact had received a notification regarding an Extended Warranty coverage for the engine overheating and oil consumption. The dealer was notified of the failure and provided a fee for diagnostic testing. The vehicle was taken to an independent mechanic, where it was diagnosed and determined that the engine had failed and needed to be replaced. The vehicle was repaired. The manufacturer was notified of the failure and informed the contact that the repair could not be covered due to the mileage on the vehicle. The failure mileage was approximately 181,000.
The contact owns a 2016 Kia Sorento. The contact stated while driving 60-70 MPH, the vehicle made an abnormal loud cracking sound and stalled. Several unknown warning lights were illuminated. The contact was able to pull to the side of the freeway. The vehicle failed to restart and was towed to a safe location. The vehicle was then towed to the residence. The contact stated that upon opening the hood to inspect the vehicle, the contact noticed that the coolant reservoir had exploded, causing coolant to splash underneath the hood and to leak out on the front passenger's side of the vehicle. The vehicle was towed to the dealer, where the engine was taken apart. The dealer diagnosed that there was oil intrusion in the coolant, and that the engine had overheated excessively, causing the engine block to become distorted. The Extended Warranty field technician later informed the contact that the repair could not be covered. The vehicle was not repaired. The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was approximately 79,000.
The contact owns a 2016 Kia Sorento. The contact stated that while driving at an undisclosed speed, the vehicle inadvertently lost motive power. The contact was able to pull to the shoulder of the roadway, where the vehicle failed to restart. The vehicle was taken to an independent mechanic, who determined that the engine was almost completely devoid of oil and that the vehicle was consuming oil abnormally quickly. The vehicle was not repaired. After investigating the failure, the contact related the failure to the Product Improvement Campaign: PI1802. The manufacturer was not notified of the failure. The failure mileage was 132,000. The VIN was not available.
The contact owns a 2016 Kia Sorento. The contact stated that while the vehicle was idling in a drive-thru line, the engine temperature gauge increased to the "high" position and the engine overheated causing engine coolant to leak from the engine compartment with white smoke coming from the exhaust system. The vehicle was later towed to the local dealer who diagnosed that the head gasket was blown. The contact was informed that the engine needed to be replaced. The vehicle was not yet repaired. The contact was informed that the replacement engine was on backorder. The manufacturer was notified of the failure. The failure mileage was 99,820.
- Bulverde, TX, USA
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The contact owns a 2016 Kia Sorento. The contact stated that the engine was empty of engine oil a week after an oil change. After oil was added, the contact's husband observed that a quart of oil had been consumed in a few days. The vehicle was initially taken to an independent mechanic, and it was discovered that excessive oil sludge and hard carbon build-up was in the valve and stems. The contact was also informed that the piston rings were worn and that there was scoring on the cylinder walls. The contact also stated that while driving at 55 MPH, the engine oil warning light flashed on the instrument panel and the vehicle stalled. Due to the failure, the vehicle was towed to the dealer where it was diagnosed with piston failure and a misfire in cylinder #2. The manufacturer was not notified of the failure. The vehicle was not repaired. The failure mileage was approximately 142,000.
The contact owns a 2016 Kia Sorento. The contact stated while driving 25 MPH, the vehicle was overheating. The contact veered to the side of the road. Upon inspecting the vehicle, the contact noticed that there was sufficient coolant in the coolant reservoir, but there was no coolant in the radiator. The contact stated that the failure recurred. The contact inspected the vehicle and noticed that coolant was leaking out of the coolant reservoir due to pressure. The contact received notification of TSB Number: WTY035, which was related to the failure. The dealer was contacted and advised the contact to take the vehicle to their location for repair; however, the dealer informed the contact that the repair could take 3-4 months. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was approximately 130,000.
Engine stalled while driving on highway. Took it to a Kia dealer and had it diagnosed as an engine block/head gasket failure. I have documentation of service. Service document reads -??owner states vehicle runs rough when first started and a/c doesnt cool properly, started vehicle, a/c is currently working normally, upon inspection, found coolant about 3/4 gallon low and has bubbles coming up in reservoir tank, topped coolant, performed engine block test, photo of yellow fluid in tester indicates combustion gases are getting into cooling system and not going out exhaust as it is supposed to, took video of bubbles coming up into tank, advise more than likely due to overheating of engine either has crack in block or warped heads or a combination of the 2, advised recommended long block replacement as tear down is not cost effective, gave estimate, owner declined repairs at this time-??. I have been made aware of other customers and people experiencing exact same issue with their Kia sorento models. We have only had this car for over a year from a reputable dealer.
The contact owns a 2016 Kia Sorento. The contact stated that while his wife was driving 50 MPH, the vehicle started overheating and then inadvertently lost motive power. No warning lights were illuminated. The vehicle was towed to an independent mechanic, who diagnosed a general engine failure. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure but referred the contact to the NHTSA Hotline for assistance. The failure mileage was 90,000.
The contact owns a 2016 Kia Sorento. The contact stated while driving at an undisclosed speed, the vehicle lost motive power and overheated. There were no warning lights illuminated. The vehicle was taken to the local dealer where it was diagnosed that the head bolts had a gap between the head gasket and the engine block. The mechanic recommended an engine replacement. The vehicle was not repaired. The manufacturer was contacted and informed the contact that the vehicle was not covered under recall or warranty. The failure mileage was approximately 80,000.
The contact owns a 2016 Kia Sorento. The contact stated while driving 40 MPH, the vehicle overheated. The contact stated that the check engine warning light was illuminated. The contact had taken the vehicle to a local dealer and was informed that there was no failure with the engine. The contact stated that the failure was ongoing. The contact drove the vehicle to an independent mechanic who diagnosed and determined that the thermostat needed to be replaced. The water pump and engine were pressure tested. The vehicle was repaired. The contact stated that the failure had reoccurred. The manufacturer had not been informed of the failure. The contact researched online and related the failure to NHTSA Campaign Number: 17V224000 (Engine and Engine Cooling). The failure mileage was approximately 57,000.
The contact owns a 2016 Kia Sorento. The contact stated that while driving at 65 mph, the vehicle stalled. There were no warning lights illuminated. The vehicle was towed to the local dealer where it was diagnosed that the engine seized and was not covered under the warranty. The vehicle was not repaired. The manufacturer was not contacted. The approximate failure mileage was 138,000.
The contact owned a 2016 Kia Sorento. The contact stated that while driving approximately 20 mph the vehicle suddenly lost automotive power and the check engine light had illuminated. After stopping the vehicle smoke and flames were present coming from under the hood. The fire and police departments were called to the scene and the flames were extinguished. During the incident, the vehicle was destroyed. A police report was taken at the scene and the vehicle was towed away. The cause of the failure was not determined. The local dealer and manufacturer were not yet notified. The failure mileage was 73,000.
The contact owns a 2016 Kia Sorento. The contact stated that while driving uphill at 30 MPH, the vehicle started making abnormal loud clunking sounds and stalled. The contact stated that as the vehicle started rolling backwards, he depressed the brake pedal, parked the vehicle, and engaged the parking brake. The vehicle was towed to the contact's residence. The vehicle was then towed to an independent mechanic, where it was recommended to take the vehicle to the dealer. The vehicle was towed to the dealer where, it was diagnosed that the engine had failed and needed to be replaced. The dealer informed the contact that the manufacturer denied covering the cost of the repair because the vehicle was out of warranty. The contact referenced NHTSA Campaign Number: 17V224000 (Engine and Engine Cooling). The contact followed up with the manufacturer but the manufacturer did not provide any assistance. The vehicle was not repaired. The failure mileage was approximately 61,139.
The contact owns a 2016 Kia Sorento. The contact stated that while reversing out of the garage, she noticed there was a puddle of oil on the ground. The vehicle was taken to the dealer and diagnosed with an engine oil pressure switch leak. The oil pressure switch needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and a case was opened. The manufacturer informed the contact that they would contact her back in 3 - 5 days. The contact related the failure to NHTSA Action Number: DP21002 (Engine, Engine and Engine Cooling). The failure mileage was approximately 78,000.
the car is very bad for manufacture the gasket rocker is in bad conditions almost fired my car the oil is allot the liquid inside the my motor.is allo the noise, the dealer can responsibility for recall because kia close the recall is not fair my car is 2016 is dangerous for my family and for my kids almost pay for this car 25,000.00thousand dollars. am pay for the fixed yesterday $336.32, and the car is not work very well.am make the appointment in july 17 and the dealer give me the appointment very late september 23, and later say is closed the decal....am very sad now for my car.... and for the money for fixed this car....the car stop in the avenue almost dead for crash the other car with me and my kids.
A D V E R T I S E M E N T S
- Washington, DC, USA