This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 2016 Kia Sorento LX. The contact stated that after the dealer completed remedies for Kia recalls SC234, SC249B, and CS2304, he was notified by the dealer that the vehicle's engine oil was 2 quartz low. The contact informed the dealer that he had just completed a scheduled oil change two weeks prior. No warning lights were illuminated on the instrument panel. The vehicle was taken back to the dealer, who advised the contact that the vehicle may be burning engine oil abnormally fast and began a 1,000-mile performance test to determine the oil burn rate of the engine; the test is still underway. The vehicle has not been repaired. The manufacturer was notified, and a case was opened. The failure mileage was 91,023. The dealer contacted the warranty company but was denied coverage for the vehicle.
The contact owns a 2016 Kia Sorento. The contact stated while receiving a routine oil change, the mechanic noticed that the vehicle had no oil in the engine. The mechanic added oil but then noticed that the oil return line was leaking. The dealer was contacted and stated that they are aware of the failure. The vehicle was not repaired. The manufacturer was not contacted. The failure mileage was 162,000. The VIN was not available.
In the past year my vehicle has exhibited a high consumption of oil. At present it has 92000 miles. At last check it consumed 1.7 quarts of oil in 750 miles. I have done as request by Kia. They request I do an oil change at the dealer followed up by checks at 1000 miles ( 2 quarts low). At the check at 2000 miles it was again 2 quarts low. They performed what they called a combustion chamber cleaning that was again followed by a check at 1000 miles (1.1 quarts low). After the next check it was at the 1.7 quarts used in 750 miles. Although Kia advertises a 10 year 100000 mile warranty they are excluding me from repair because I am the second owner. I did purchase an extended warranty for 4 years and up to 100000 total miles but I didn-??t find the problem until March / April of this year. Kia admits this was caused by soft, improperly heated rings but will not offer any assistance to alleviate the problem. Do I have any recourse with Kia on this and can you help?
- Pottstown, PA, USA
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- Lake In The Hills, IL, USA