This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Rear door larch fell off. This is a documented problem with this vehicle. Kia dealerships have been unhelpful to resolve this issue. I feel this is a safety item with a recall on the 2015 models. Latch is made with cheap plastic, and many kia-??s have this issue. Thanks, Steve Ritchie
The driver side rear door handle does not open the door. The door is able to be opened from the door handle on the inside, and it can be locked and unlocked. This could create an unsafe situation in which a parent is unable to reach a child in the second row who needs assistance. Having two methods of entry and egress (i.e. a driver side and passenger side rear door) in the second row contributes to the safety of the car, and having one entry/egress while another entry is impaired could present a safety issue. The car has not yet been brought to a service center for evaluation, and the car has not yet been inspected for the issue. There were no warning lamps or messages indicated by the vehicle. Leading up to the driver side rear door handle malfunction, the door handle was noted to have a weaker tactile "click" feeling that is typically sensed when the door's latch actuates to open it.
The car was purchased new in 2016. Paint began peeling above the passenger door August 27, 2021 at the dealer service center carwash after a routine oil change. Its been peeling more since then. We have read of other owners having very serious paint peeling on there Sorentos. Estimates to repaint the panel are up to $1000. The car has 71,000 miles on it.
On October 28, 2021 the hood paint suddenly started to peel in large chunks. This occurred without warning as previously there was no peeling paint. These pieces stuck to the windshield and were a driving safety hazard as they obstructed clear view. This is evidence of a clear failure of the factory paint to properly stay adherred to the body of the car. This vehicle is available for inspection and photo evidence is also available. This problem has been confirmed by a local Kia dealership. There is also abundant evidence of this being an ongoing issue online in Kia Consumer forums. When reaching out to Kia Corporation directly we were given no assistance in rectifying this issue.
The paint started peeling from the hood of my car 2 years ago. It started as small cracks, so I ordered paint repair pens from Kia and tried to repair it myself, but it did not work. Now it has expanded to bigger areas. Afraid to wash the car because all the paint may peel off.
Tailgate electric release fails to unlatch the tailgate. Pulling the emergency release does not open the tailgate either. A warning appears in the gauge cluster suggesting that the tailgate is not closed, and the vehicle does not signal that all doors are completely locked after attempting to lock the vehicle. This issue has been previously repaired by a Kia dealer.
Rear power lift gate door are not working properly. Doors not opening when trying to open using key fob, inside button or rear on door button car is parked and not moving. Doors trying to open but giving up and staying closed. I found that this is a problem with that mechanism and numerous owners has same problem and complaining about it on many forums and car dealers web pages. My car was at the dealer and he recommended to change latch assembly not covered by warranty.
Door handle fell off in my hand. I cannot open door from inside or outside due to child locks being engaged. Vehicle was stationary I was just opening the door like usual and it broke off.
I have owned this car for one year. The lamination and paint are bubbling up for no reason. I take good care of this car and it is not old enough that the paint should be failing. I believe the Kia paint is defective. The paint is bubbling up on the rear hatch and roof, as well as on the driver's side passenger door. I found numerous accounts of this happening to other Kia owners for no reason, and found out that there are class action lawsuits for Kia paint defects.
Exterior right rear handle snapped off when attempting to open it on stationary vehicle. The specific piece that broke off is plastic. This piece attaches the main component that holds the entire door latch assembly to the door.
The passenger door does not open from the exterior. This a serious safety issue if one needs to get into vehicle immediately. The door does open from the interior. This is a common complaint on message boards at www.cargurus.com. I will submit a 'repair invoice later as the Sorento is in the dealership now getting this repaired. I stared having this issue in April 2020 and it progressed until it was a total failure by August 2020
A D V E R T I S E M E N T S
- Little Rock, AR, USA