This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
This vehicle was purchased Dec 1 2018 and the knock sensor failed on the trip back from the dealership. It was replaced and now April 22nd 2019 less than 5 months later it has failed again and left me stranded. The check engine light is flashing and the vehicle is stuck in limp mode. This model is known for this problem and should be added to the recall list.
My Kia lost power while driving on March 17, 2017 on the highway. After Kia replaced the motor I realized that during cold weather my car won't start at all. I've had several diagnostic tests done but nothing shows up. I've even had the manager of the service department come to my location with the diagnostic device, because I was once again stranded and had just paid to have the machine put on my vehicle the day before. Again nothing showed up. It only happens during cold hard freeze weather. I've filed a report with Kia and to this day no one has contacted me. Next issue is a clicking noise while driving vehicle coming from the steering wheel and of course it's not covered. Lastly, I just recently noticed that the smell of gasoline coming through the vents after filling the car with car and driving minutes later there's a strong smell of gasoline throughout the whole car. Kia has the worst customer service. They wont give you a rental car nor do they return or follow up on complaints.
My 2015 Kia Sorento has metal flakes in the engine, burns 2 quarts of oil every 2ooo miles, it hesitates on acceleration, white exhaust smoke, burns a lot of gas, the engine check light and uvo warnings constantly turns on, it can catch on fire anytime, the engine can lock anytime. We need more Kia recalls before lives are lost.
My friend was on the highway, travelling along and heard a noise. Then she saw smoke coming from under the car along side drivers door. The car then lost acceleration and stopped. Within five minutes the car caught fire and is totalled out. An off duty lawman stopped to help her. He told her either the fuel line or fuel pump burst and told her we have grounds for lawsuit against Kia for faulty design. My friend is in total distress over this incident and deserves compensation for emotional distress. I feel like Kia owes me big money too, because I bought car for her to be legal in hauling her six children in car. We cannot afford to replace the car due to high lien on car at time of fire, and yet I feel obligated to provide friend with legal and dependable car for the family's use. Will this Agency help us get compensated from Kia please? there are records of more of Kia's cars catching on fire, even in dealer lots. Thank you
My mom has been having issue after issue.. first the passenger air bag light and battery after power steering making noices..brakes not responding and now fuel injection problems.
- Murrieta, CA, USA
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V6 engine stalls randomly when accelerating into or across traffic.. Kia service dept. Unable to find cause with using electronic testing equipment. Stalling is random and unable to replicate with service dept personnel. A real safety issue.
While driving approximately 50mph in my sorrento the car hesitated and stalled when I pressed the gas to pass a car next to me. Ithe felt like a slip. I wasn't sure what to make of it, but over the next 4 days it started happening more frequently. I went to turn it on the 4th morning and a cloud of white smoke came out of my tailpipe. I decided it needed to go to Kia immediately. My sorrento is a 2015 with 27xxx miles on it. This is not what I expected from a new car. I brought it to Kia and was called 10 minutes after I received my courtesy ride back. I was told a diagnosis was sludge and they needed maintenence records. I brought my receipts (which I had to have my mechanic type back out as I hadn't saved any reciepts). When we brought those in I had a spare key to my car and noticed it was in the parking lot. I checked under the hood only to discover they hadn't even pulled the valve cover on the car (I know this because there was a dead wasp frozen to the top of the bolt you need to take off to remove the cover that was there when I brought it in). They informed me that they opened the cap and that's how they knew even though initially on the phone they said they pulled the valve cover. They took my service papers and called me the next day to say Kia won't cover it and rejected my records. My mechanic is a licensed mechanic. No reason given for the rejection. They say we will be responsible for engine replacement but still can't give us a diagnosis other than "sludge". so much for their "best warranty in the business".
How can NHTSA give a 5-star safety rating to a 2015 Kia sorrento based on a 2013 crash test done on this model vehicle when there is obvious a problem with this vehicle in the 2014/2015 Kia sorrento models. Since 2014, there has been at least 2 serious injuries and other complaints due to this defect and its non-deployent of airbags, etc. (please look at the photos, video & small overlay crash report at www.iihs.org/iihs/ratings/vehicle/V/Kia/Sorento-4-door-SUV/2015)..the manufactiurer was well aware of this since they redesigned the 2016 model. This defect should be made public for all vehicles affected with these issues which should repaired or recalled to avoid further risk of serious injuries and/or loss of life. It is completely wrongful, harmful and negligent of NHTSA to give an "5-star safety rating" on a later model vehicle based on an outdated test & without fully and appropriatel testing; rendering false misrepresentation to the vehicle shopper.....updated 06/21/17
The contact owns a 2015 Kia Sorento. The contact stated that while driving the vehicle went into "safe mode" and decelerated to 20 mph. The vehicle was taken to the dealer who stated that the fuel pump failed. The vehicle was repaired. The manufacturer was made aware of the failure and the failure mileage was 1,000. The VIN was unavailable.
TL ' the contact owns a 2015 Kia Sorento. While driving approximately 40 mph, the contact was flagged by another motorist and noticed fuel leaking from the front end of the vehicle. The vehicle was towed to the dealer who stated that there was a leak at the fuel pump inlet. The fuel pump was cleaned and re-attached. The manufacturer was notified. The approximate failure mileage was 2,744. Jcc
A D V E R T I S E M E N T S
- Colchester, VT, USA