CarComplaints.com Notes: There are just too many engine stalls or shuts down while driving reports to feel good about the Sorento. Especially when those things happen, on average, at just over 32,000 miles. Hopefully things will change.
10.0
really awful
Crashes / Fires:
0 / 0
Injuries / Deaths:
6 / 0
Average Mileage:
29,378 miles
About These NHTSA Complaints:
This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 2013 Kia Sorento. While driving at an unknown speed, the contact heard an abnormally loud popping sound and noticed that the sun roof had exploded. The contact stated that the sun roof was not impacted by a foreign object or debris. There were no injuries. The vehicle was taken to safelite auto glass where the fractured sun roof was removed and plastic was taped to the roof of the vehicle. Sands Kia (13474 N autoshow ave, surprise, AZ 85388, (623) 474-3344) was contacted by phone and informed of the failure. The vehicle was not repaired. The manufacturer was not notified. The approximate failure mileage was 97,000.
The contact owns a 2013 Kia Sorento. While driving 67 mph with the sun roof closed, the sun roof fractured. Glass and debris fell into the vehicle. The contact was not injured. Ricart Kia (4255 S hamilton rd #210, groveport, oh 43125, (614) 836-6503) was notified. The vehicle was not diagnosed or repaired. The manufacturer was not contacted. The approximate failure mileage was 92,000.
The contact owns a 2013 Kia Sorento. While driving 70 mph, the panoramic sun roof fractured and exploded outward. The vehicle was taken to the dealer to be inspected. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 37,000.
The contact owns a 2013 Kia Sorento. The contact stated that while driving at approximately 15 mph, there was a loud pop from the sun roof exploding. The sun roof had shards of glass protruding and needed to be secured. The vehicle was taken to a dealer where the vehicle was temporarily repaired with cardboard but the repair failed. The vehicle was then taken to a second dealer for the same temporary repair. The failure mileage was approximately 35,582.
Driving on route 55 S in New Jersey around 3:00 pm, sunny day between exit 53 a and 53 B windows up sun roof closed and air conditioning on when all of a sudden our sun roof imploded onto my wife and I. we were in the passing lane at that time and had to think quick as to what just happened and proceeded to remove ourselves from the highway and off to the side. We called our insurance company looking for advice on what to do, but they were not able to recommend any so we then called 911 and the operator there contacted someone form njdot who responded to our needs. My wife and I were covered in glass with a few cuts and bruises but nothing to serious compared to losing control of your vehicle and creating a nightmare for potentially many others and ourselves. We started to remove the glass and when help arrived he had some duct tape so we could tape the sun visor which is only cloth closed. We just started our vacation and what a ride so far ! after the njdot man helped to get us secured as good as he could we traveled to our destination and stopped by a home depot to purchase a movers cardboard box, heavy contractor debris bags and more duct tape to button everything up. We then contacted Kia customer service to advise of the occurrence. Updated 09/17/15...updated 10/27/15
- Reading, PA, USA
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Sun roof is actually buckling. With the information listed about the sunroof recall we are nervous this might impact this. I am 7 months pregnant and afraid to drive my car.
I was traveling on I-20 at about 70 mph when I heard an explosion (for lack of a better word) and glass started flying of the roof of my Sorento. I was able to safely navigate to the right lane and then to the shoulder of the interstate and realized that my sunroof had shattered. I was lucky that the inner panel was closed and only a small amount of glass came through. Until then (and I have been driving for 40 years), I had never heard of a sunroof shattering unless the vehicle was in some kind of accident.
While driving on highway #20 East in quebec Canada the front part of the panoramic roof shattered in millions of pieces.. updated 08-20-14 updated 09/3/2014
Sun roof glass at rear exploded at a stop light. The glass is pushed up and shattered and there are no objects found that caused the glass to break. It appears to be a defective design.
The contact owns a 2013 Kia Sorento. The contact stated that while he drove at 65 mph, the sunroof exploded. The contact suffered cuts to his hands. The front passenger suffered cuts on the back and hands. The passenger in the rear suffered cuts to the hands. The vehicle was taken to the dealer where the failure was not diagnosed. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure and current mileage was 26,700.
Clear day, four lane highway (97-Washington state) minimal traffic, the sunroof suddenly exploded without any external cause. Flying glass, no injuries, but frayed nerves. Sunroof not on the failed component list. Actually a potentially very dangerous situation.
On 2/15/2014 my wife and I were driving from elko, nv to spring creek, nv at approximately 50 mph when the sunroof imploded. It was a clear day with no rail or hail. The sunroof did not have prior damage and there was no indication of it getting hit by an external object; there was no impact sound and no foreign objects in the car. The glass simply imploded and fell not the vehicle on top of my wife and I, along with the front and rear bars of the sunroof. Kia roadside assistance towed the vehicle to a Kia dealership in salt lake city, ut.
Driving at @ 70 mph on smooth interstate highway with very light traffic. Heard a very loud bang and then the crackling of glass. Reached back to feel the panoramic sunroof and it moved. Pulled off at next exit to see that the entire roof had shattered with severe cracking around the sides and back but no visible sign of damage from a foreign object. Weather was clear and 34F with climate control set at 72F. At the time of the incident there were no vehicles within.25 miles in front of me and no overpasses at the location...updated 04-29-14
We were westbound on us 60 in tempe AZ. When the sunroof imploded scattering glass on vehicles behind us. Lucky for us the inside shade was closed preventing the glass from coming inside. The outside temp. Was 73 the A/C was set at 70 speed was 65 mph.I contacted the Kia dealer who said they were unaware of any problems that Kia was having with the sunroofs.
While driving 70 mph down the interstate my front sunroof exploded/shattered. I was not and had not been under an overpass and the closest vehicle to me at the time was a car about four car lengths ahead of me. My screen was open so with a loud boom glass was all over me and my car. I was scared, but within 10 minutes also experienced a nose bleed and have never had one before. I felt this might have been caused because of a pressure issue within the cabin of the vehicle but unsure if that is the reason after reading about other Kia's with similar issues. Nothing hit the vehicle or sunroof. I purchased new 8 months ago and all the miles have been placed by me. It's been garage kept and the temperature was 77 degrees outside (had just looked at it a little before this event). I am in the process of having it looked at by the service department of the dealership where it was purchased. I am terrified to put my kids in the back seat and it happening again since most of the glass and the metal bar attached to the glass feel in their carseats.
While driving on a toll road at 65 mph, the sunroof violently exploded off the roof of the car. Sunroof was closed and fortunately, the sunroof shade was also closed which prevented most of the shattered glass from cutting my wife and I. stopped the car and found the sunroof shattered with most of the sunroof missing. A car behind us was damaged by the glass flying off our roof. Only the metal sunroof frame remained on our roof. Did not see any flying rocks and found no evidence suggesting anything had hit the sunroof which was closed/flush with our roof. Sounded and felt like a rapid decompression in an aircraft. Had owned car for only 4 months so still under warranty. We've been waiting for almost 4 months for Kia to reimburse us for the cost of repair.
My husband and I were driving down the freeway when we heard a loud bang and felt the glass from the sunroof of our 2013 Kia Sorento sx fall on us and into the vehicle. It was a sunny day and about 50 degrees outside at the time. While the sun shade had been pulled back slightly to let in some sunshine, the sun roof itself was closed.
The front portion of the panoramic sunroof on my Kia Sorento 2013 exploded while I was driving the car. I did not see anything coming towards the car that could have hit the sunroof. The days was approx 90 degrees and the car had been housed in an interior garage all day. I had been driving for about 15 minutes, I did not go through an underpass before the incident, my speed was approx 50 mph. The sunroof was partially open at the time. There was a very loud sound then shards of glass everywhere. I pulled over immediately and did not see anything on top of the car that would indicate it was hit by something. I had minor cuts and after clearing the glass drove it right back to the dealer. It's repaired now but thought I would post since there is an investigation into a Hyundai model with a similar problem.
A D V E R T I S E M E N T S
- Phoenix, AZ, USA