CarComplaints.com Notes: There are just too many engine stalls or shuts down while driving reports to feel good about the Sorento. Especially when those things happen, on average, at just over 32,000 miles. Hopefully things will change.
10.0
really awful
Crashes / Fires:
3 / 0
Injuries / Deaths:
1 / 0
Average Mileage:
31,744 miles
About These NHTSA Complaints:
This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
In April 2013, we were driving normally at approximately 30 miles an hour when the accelerator went out and all of the engine lights came on. The steering wheel locked and we just had to wait for the car to stop. Brought it in and they worked on the throttle. Last week, it happened again. Kia dealership was not helpful at all. They screened the car and said they couldn't find a problem. They did no repairs, but reported that they had to do an ECM upgrade. Contacted the Kia headquarters regarding this matter and indicated that there has to be a problem if the same issue has occurred twice in a span of several months. We also informed them that we felt the car was unsafe and they opened a case to note the issue. We have children, and this is a serious risk. We just got the car in April of 2013.
Have a 2013 Kia Sorento. Purchased used end of May 2013. Wife noticed at times the vehicle would stall or shutdown with the engine light on. Happened again 09/11/2013. Took it the Kia place and they did the following: Cause: SA153 xma vq ECM upgrade cause: Found P2111 throttle actuator failure 28325R1A vcm motor assy ( theta eng ), R&R 1 - 35100-3C700 etc-actuator 1 - UM040-CH010 throttle pl & ind cl they claim this resolved it....we will see!
The contact owns a 2013 Kia Sorento. The contact stated that while traveling at various speeds, the vehicle suddenly stalled. The contact also mentioned that the vehicle failed to respond to acceleration attempts. The vehicle was taken to the dealer where the failures could not be replicated. The vehicle was not repaired. The manufacturer was not contacted about the failures. The failure mileage was 5,880.
The contact owns a 2013 Kia Sorento. The contact stated that while parking the vehicle lunge forward and accelerated independently. The vehicle was taken to the dealer but was unable to diagnose the failure. The manufacturer was not made aware of the failure. The vehicle was not repaired. The failure mileage was 200 and the current mileage was 500.... updated 12/26/12
We leased a 2013 Kia sorrento on 8/11/2012. Vehicle had 4 miles when paperwork was done. On 8/25/2012 the check engine light came on. On 8/26/2012 the engine revved to 6,500 RPM when we were going 20 mph. There was a large bang. I took in to the dealer on 8/27/2012. I was told a new transmission needed to be installed after 2 days of "diagnostics". we now have been without the vehicle for almost as long as we have had the vehicle. I am told it will not be ready until at least this Wednesday. I frankly feel uncomfortable in taking the vehicle back in this condition. I have been told several times that I would be receiving a call from the national customer service desk at Kia. No call has ever come. We have received no calls from Kia's Consumer Affairs group though told repeatedly that such would occur.
A D V E R T I S E M E N T S
- Carson City, NV, USA