CarComplaints.com Notes: There are just too many engine stalls or shuts down while driving reports to feel good about the Sorento. Especially when those things happen, on average, at just over 32,000 miles. Hopefully things will change.
10.0
really awful
Crashes / Fires:
6 / 31
Injuries / Deaths:
4 / 0
Average Mileage:
71,630 miles
About These NHTSA Complaints:
This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The car was being driven and caught fire on rural roads about 50mph.the dog and my significant other were able to get out of the vehicle and my S.O.'s quick thinking...snow in the engine helped extinguish the flames. A game warden arrived and the car was towed to a Kia dealership who replaced the entire engine free of cost.
My car is 2013 Kia Sorento. I bought this car Jan, 2014. My family experienced engine stall 4 times so far. Last one was yesterday. My wife drove at down hill and stop to make right turn. That moment, engine stopped. She said break work properly. So, engine seems stop after car fully stopped. But my wife didn't recognized stopped engine. When she released breaks. Car went down to main road. She pushed accel but car didn't go ahead. If there were any car coming. She couldn't avoid horrible accident. Than, she put on parking and start engine again. I have received 1 time engine module recall service. After that, engine stalled 2 times. This is over 30K car. But never reliable.
While traveling at 75 mph on the freeway. The compression went to zero and the vehicle stalled in a dangerous location next to a guardrail. The engine oil flowed out of the engine and there was dark smoke billowing out of the exhaust. The Kia was towed home at my expense. The vehicle had service through its' entire warranty period with Kia dealership. They made major repairs as well as oil changes for compliance with warranty. The vehicle is out of warranty by 20K. Kia will not cover the engine replacement which is needed. This is the same pattern of mechanical failure regarding engine oil problems leading to catastrophic engine failure and costly repairs.
Bought the vehicle new, have had no issues until about a month ago. It started burning oil at an excessive rate. Took it to dealer and were told that we had not maintained properly and that repair/replacement of engine would not be under warranty. Car has 71000 miles, owners manual says to change oil every 7500 miles or 12 months, we have records for 8 oil changes, Kia says we need to show 14, that would be an oil change every 5000 miles which is not what manual says. We have been told that there was a recall for the same engine in another Kia vehicle, but not for this one. Many complaints for oil related issues on this car for 2011-2014. We have also contacted the Kia Consumer Affairs center. We are still driving vehicle, but check oil before we go anywhere. Dealer wants us to pay $350-$400 to completely tear down engine to take pictures to see if Kia will cover under warranty.
The contact owns a 2013 Kia Sorento. The contact stated that the ABS warning indicator and two other warning indicators randomly flashed. In addition, there was an abnormally loud knocking noise that occurred randomly. The dealer replaced the two rear wheel hub assemblies, but was unable to replicate and diagnose the engine assembly failure. The dealer kept the vehicle for a day and test drove the vehicle, but provided no solution. The dealer stated that the manufacturer was aware and there were several tsb alerts. The manufacturer had not provided a repair solution. The approximate failure mileage was 40,178.
- New Orleans, LA, USA
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I was travelling about 30 mph on a city street when the gasoline pedal would not work. I pressed the gas pedal and nothing would happen. About 5 seconds later a few lights on the dashboard lit up and then the entire engine shut down. I coasted to the curb in a no parking zone. I tried to restart the car but it would not "turn over." Approximately 5 minutes later the car started and I drove approximately one minute when everything happened exactly the same way again. I called the Kia roadside assist and they towed the car to the dealership. I am awaiting an answer from the dealership. My wife also was driving on the highway 2 times in the past at approximately 70 mph when the vehicle would slow down in a fast manner by about 20 mph. She could then speed up again. The dealership could not find an answer for that problem.
In late June my engine started S knocking noise while I was driving and all of the sudden the car stalled in the middle of the street. I tried turning it on and the engine just kept making the knocking noise. I had my car towed to a mechanic and he let me know that my engine needed to be replaced. In September, I received a letter from Kia dated August 29,2016, stating that they were extending my warranty on my vehicle because of the exact issue I had with my engine in June. At this point, I have already paid for my vehcle to be fixed, but it's still not right.
The contact owns a 2013 Kia Sorento. The contact stated that while driving at 40 mph, the vehicle stalled without warning. The contact was unable to restart the vehicle. The vehicle was towed to the dealer to be diagnosed. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 101,000.
The contact owns a 2013 Kia Sorento. While driving 70 mph, the vehicle made a knocking noise. The contact pulled over, turned off, and restarted the vehicle. After restarting the vehicle, the check engine indicator illuminated and the vehicle would not accelerate past 40 mph. The manufacturer was notified of the failure and diagnosed that there was metal shavings in the engine. The vehicle was not repaired. The failure mileage was 68,000.
On Tuesday, August 30th, 2016, my husband was driving in our 2013 Kia Sorento with our two toddlers when the car just stopped running with no warning whatsoever. He was going approximately 45 mph driving straight when the failure occurred. We lost all power including power steering so it took all he had to coast and pull over safely. He called Kia who got a tow truck en route to tow the vehicle to our dealership. My dad had to come by to pick up my frightened girls while my husband waited with the vehicle (it took two hours). We have never had any major issues before with this vehicle and faithfully had it maintained through the dealership. The next day, the service department gave us news we were not expecting; the engine was blown as we broke a crankshaft. This vehicle only has 36,000 miles on it!! luckily this is covered under the warranty since they verified that it was properly maintained by them. Fast forward a week and we get the call tonight that Kia has yet to release a new engine to be installed and they have no time frame.
The contact owns a 2013 Kia Sorento. While driving 70 mph, the vehicle stalled without warning. The vehicle was not diagnosed nor repaired. The manufacturer was not made aware of the issue. The failure mileage was 74,000.
While driving on the parkway at 55mph the engine shut down leaving me without power, the battery light and engine light came on. I was in the middle lane with my two small children in the backseat, not only did I not have power to the engine I didn't have power steering for the vehicle shut completely down. I was able to pull off the road to the side of the road, where I tried to restart the car only to smell something burning from the engine. This was the scarest moment for me alone on the side of the parkwy with two small children and traffic flying past us. My car had to be towed to the dealer and it is three days later and the car is still not starting and they can not figure out why. My car only has 61,000 miles.
The contact owns a 2013 Kia Sorento. The contact stated that while driving at 65 mph, the vehicle stalled without warning. The contact stated that the engine warning light remained illuminated shortly after. The vehicle was towed to a dealer and it was diagnosed that there was no oil in the engine and that the engine had blown. The contact stated that oil had been deposited into the vehicle recently before the stall of the vehicle. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was 79,000.
Car stopped dead in road while being driven on city street.taken to Kia deal who refused to even consider manufacturing default. Upon examination determined there was metal shavings in oil which caused engine to seize. To replace engine they want to charge $6800 from what I have researched this has been a major problem for Hyundai engines prompting a recall of over 600,000. Same engine is used in this Kia why has there not been recall on Kia's with this enine?
While being driven on city street to stop sigh, engine shut down and could not be restarted. Attempt to jumper did not work.this was second incidence of this problem first time alternator replaced and engine then worked, for 2 weeks. Car is now at Kia dealer for evaluation. I S problem metal shavings in oil causing engine to fail ? could this be same problem with Hyundai engines that were recalled. Same engine, same plant, same time frame...
In the past year my vehicle has lost complete power while driving twice. I was able to get the car off to the side of the road and restart it. But scares me to think this could happen while driving down the highway. It's not easy when you have no power to steer the vehicle off to the side. Both times I was going approximately 40 mph.
Bought my Kia on 6/17/2016 and today 3 days later I am driving the car and it starts powering down while I am at 70mph. Scary to say the least. There is also a jerking forward movement that I get, but today was the scariest, the car actually stopped with no power while driving. I had to pull aside and restart the car. What the hell is this. M daughter could have been in the car. This is crazy a 2013 car shutting down in the middle on the road. Totally unacceptable.
The contact owns a 2013 Kia Sorento. While driving 20 mph, the vehicle made an abnormal noise. The vehicle was towed to a dealer where it was diagnosed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was 87,500. The VIN was unavailable. Updated 01/10/2017 consumer stated dealership replaced the parts 6/7/18
The contact owns a 2013 Kia Sorento. While driving at various speeds, there was an abnormal sound followed by a loud metal noise coming from under the vehicle. The contact noticed smoke under the hood of the vehicle. The vehicle was maneuvered to the shoulder of the road where the contact noticed oil dripping under the vehicle and the engine was hot. The vehicle was towed to the dealer where it was diagnosed that the engine failed and needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 55,000.
A D V E R T I S E M E N T S
- Greenville Jct, ME, USA