CarComplaints.com Notes: There are just too many engine stalls or shuts down while driving reports to feel good about the Sorento. Especially when those things happen, on average, at just over 32,000 miles. Hopefully things will change.
10.0
really awful
Crashes / Fires:
6 / 31
Injuries / Deaths:
4 / 0
Average Mileage:
71,630 miles
About These NHTSA Complaints:
This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
At 130,288 miles 08/31/16 vehicle was sputtering and lagging while driving but no check engine light on. Kia dealership replaced camshaft assembly and charged me $2390. On 06/26/17 at 155,278 miles similar problems with vehicle spitting and sputtering but no engine light on. Dealership could not duplicate the problems on a test drive. On 07/18/17 at 155,872 miles engine light came on. Vehicle spitting and sputtering again. Metal found in oil and in filter. Dealer suggested replacing engine due to bearing wear causing cvvt and ocv sticking. Recall was done on other Sorento's, but my sx V6 has had the same engine failure and the dealer told me there was no recall on my Sorento. My Kia has sat undriveable for almost a year. I had my vehicle oil changed at the dealership without fail and only drove highway miles to and from work. I have each of these service department invoices from dean mccrary Kia in hattiesburg ms.
The contact owns a 2013 Kia Sorento. While driving approximately 60 mph, the engine suddenly malfunctioned and the vehicle stalled. After stopping and checking under the hood, the contact noticed smoke coming from the engine. The vehicle was towed to koons Kia (9610 reisterstown rd, owings mills, md) where it was diagnosed that the engine was blown and needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was 101,000.
Driving down the road in downtown reading and the engine seized. Towed the vehicle to a local garage and determined the engine seized. Towed to a Kia dealership and they are only willing to discount 1000 for a new engine replacement. This is the 2nd Kia we have had an engine seize up. Approximately 2 weeks earlier we had a 2015 Kia sportage throw a rod through the engine. Kia is taking responsibility for repairing the vehicle, towing and rental care on this vehicle. Apparently there is a defect in their engine design. Other 2013 Kia engines have been recalled and we are wondering why this particular one is not covered in the recall. I have not received a recall notice for either vehicle.
Purchased the Sorento February 2017, and had noticed a miss in it in November. Sometime in March, the vehicle was down to about a quarter of a tank of gas and it started jerking very badly and losing power.
- Salem, VA, USA
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While driving on the highway at 65 mph the engine suddenly stopped running. No noise, no warning, just ceased operating. Our mechanic has determined that the engine has locked up. He checked recall on 2013 Kia sorrento's and some 2013 models had extended warranties given due to this issue. I have been informed that my vehicle has no recall. I want to make sure of this, and educate others that may suffer the same issue with this model. Now it is in need of a new engine.
While driving at about 60 mph, in drive, my engine started knocking and it appeared to be a rod or crankshaft bearing. Drove to Kia dealer and they said that I would need a new engine. I was told it was not covered by warranty because I was the second owner. I have regular oil service changes and the car's mileage is about 56,000. It is still at the dealers yard. We bought the car in 2013 with only about 11,000 mileage.
At 89K miles, I was driving approximately 65 mph on an incline on vacation 700 miles from home, I heard a bunch of noise coming from underneath the vehicle. All the lights on the dash lit up and engine stalled. I coasted across 2 lanes of traffic and came to a stop on the side of the road. I had the car towed to the closest mechanic for inspection. The rod had blown a hole in my engine with no prior indication that anything was wrong with the vehicle. I called Kia Consumer Affairs who told me to have the car towed to a Kia dealership for inspection which I did. The cost for repair is $10K, Kia states that my 2.4L engine is not part of the recall or affected engines. My car has been maintained and the oil was changed before we left on this trip. Both the service manager at Kia and the mechanic at the other shop say that this scenario is consistent with the other engine failures that are included in the recall. The lower block is in fact exactly the same engine. Heather from Kia took my original case information (4/04) and said I would hear back. Two days later I called again and spoke with helena who also said she would work on it and call me back. She also said this VIN was not included in recall "yet". 7 days later and no response, I called again. This time the rep told me that helena had tried to call me and because I didn't answer the phone, she closed my case. This is a complete lie, I have my phone with me 100% of the time and have been anxiously awaiting a call. Do they not realize caller id is available for a records check" they have supposedly reopened my case and I should hear back in 48 hours. No vehicle should have an engine failure at 89K miles. Kia made money on the sale of all of these vehicles and now they are making more money on customers having to buy new engines at $10K" they will be hearing from an attorney if this is not resolved.
My Sorento overheated and I stopped the Sorento right away. I towed it to my Kia dealer and they told me I needed a new engine because the head gaskets were blown. I don't understand how my 2013 Sorento that I purchased new already needed a new engine. I had taken it to two Kia dealers and they were rude about the entire situation and blamed me for the damage of the vehicle. This happened March of 2017 and I am now reading the recalls for the Sorento and there are recalls for the engine seizing but I don't understand why my Sorento isn't one of the cars being recalled if my car just seized up out of nowhere and a month prio to the incident I had an oil change and everything was fine.
I am the secondary owner of a 2013 Kia Sorento, with 45,000 miles and the 2.4 L theta 11 mpi engine. After working on March 2nd 2018, I started the car to go home and heard a very loud clanking noise. It was so bad I called to have it towed home because it was way to late to have towed to a dealer. Here comes the bad news. Kia mechanics came back to tell me I had thrown a rod and the engine was ruined. What" at 45,000 miles? how is that possible" well at least I have a warranty right. Oh no. Turns out I am 14 days past the 5 year warranty. Because I am not the primary owner the $6185 bill to fix it would have to come from my pocket. I called Kia corporate pleaded my case and got a case # to see if they could do anything about my situation. After 2 weeks in limbo and over $400 in rental bills. Kia came back with nope, to bad not under our warranty and the recalls for the same problem on the Sorento engines don't cover your car because it was made in the Georgia plant and not the Iowa plant. So Kia will only take part blame for these same engine problems. And every one who has a blown engine not made in Iowa is out of luck with a huge repair bill. Well there is a class action lawsuit for the Kia's with the gdi engines. Any one thinking we should do something about the cars they are trying to sweep under the rug. Email me. I need a new hobby. Still in limbo with no car. [xxx] information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).
The contact owns a 2013 Kia Sorento. While driving unknown speeds, the check engine warning indicator illuminated. The vehicle was taken to a local dealer (sunset Kia of venice, 1179 us highway 41 byp S, venice, fl 34285) where it was diagnosed that the throttle body needed to be replaced. The vehicle was repaired; however, the failure recurred. The check engine indicator illuminated again. The vehicle was towed to the same dealer where it was diagnosed that the throttle body part was installed incorrectly. The vehicle was repaired, but the failure recurred. The check engine indicator illuminated again. The vehicle was taken to Kia of venice (1179 us highway 41 byp S, venice, fl 34285) where it was diagnosed that the power control module needed to be replaced. The vehicle was repaired, the failure recurred, and the check engine indicator illuminated. The vehicle was taken back to sunset Kia of venice where it was diagnosed that the O2 sensor needed to be replaced. The vehicle was repaired, but the failure recurred and the check engine indicator illuminated. The vehicle was taken to sunset Kia of venice where it was diagnosed that the throttle body needed to be replaced. The vehicle was repaired, the failure recurred, and the check engine indicator flashed. The vehicle was taken to sunset Kia of venice where it was diagnosed that there were metal shavings in the engine and the engine needed to be replaced. The vehicle was not repaired. The manufacturer was notified and opened case number: 13658651. The failure mileage was 48,899.
My car has worked fine up until the very moment this occurred. I was driving on the highway at 60 mph when it started making clicking noises. It became very hard and heavy to drive. Not more than 15 miles later I was able to exit and the moment I turned right the engine began to shake, the power steering no longer worked, and the car shut off. Thank goodness I was able to glide into a parking lot or a major accident and injuries could have occurred. There are metal shavings in my oil and the bearing completely fell out of my car. I went back to pick up all the pieces (see picture attached) no engine light has ever come on. I have never missed an oil change. This car is only 6 years old with 67,000 miles on it. Kia is claiming my car is not one that is in the engine recall.
The NHTSA.dot.gov site says there are zero recalls for my car. This is not true. My car had an engine recall in June of 2017 which has not been satisfied. They now say there is nothing wrong with my engine.
Car recalled due to defective manufacturing process leaving metal shavings in engine. Took to dealer Oct 2017 as directed. Dealer changed oil and reported no problem. Car was serviced regularly and ran no problem Oct 17 until Feb 15 2018. No engine warning light activated ever but engine seized while driving in 4 lane traffic during rush hour traffic. Dangerous push car across multiple lanes with good samaritan help. Car towed to dealer. At my expense. No car now for 4 days. Dealer (Kia berwyn il.) not returning phone calls. Dealer evidently did not check for metal shavings in system at time of recall. Car seizing and smoking while going 40 mph was a major safety hazard. Dealer service employee did not mention the safety recall in 2017 & fact we complied as instructed. Have been reading blog posts regarding similar problems not being honored by Kia and I now know about threatened class action law suit. If Kia will not return my calls & replace engine at no cost I will seek legal remedy. Please advise. Thank you. [xxx] information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).'
When sharply turning right into a parking spot there is loud knock seemingly coming from under the hood. I checked this site for any recall notices and read the following recall: NHTSA recall number: 17V-224, recall date: March 31, 2017, manufacturer recall number: SC147 which effects this sort of issue. I have never received any notices from Kia informing me of this safety hazard or an opportunity to have it fixed.
The contact owns a 2013 Kia Sorento. While driving 40 mph, the vehicle stalled without warning. The vehicle was towed to an independent mechanic and then towed to sunset Kia of bradenton (4770 14th street West, (US41), bradenton, fl 34207, (941) 752-1000) to be diagnosed. The contact was informed that the engine failed due to metal shavings that were found in the engine upon inspection. The vehicle was not repaired. The vehicle was not included in NHTSA campaign number: 17V224000 (engine and engine cooling). The manufacturer was contacted that a used engine would be provided for the replacement; however, a labor charge would be assessed for the repair. The contact was provided case number: 12622086. The approximate failure mileage was 75,000.
Car has been completely fine. Driving home all of a sudden I hear a loud noise and feel vibration. Had a mechanic check the vehicle out and the engine rod is messed up. I need a new engine. Going 60mph
A D V E R T I S E M E N T S
- Waynesboro, MS, USA