While waiting for notification that the remedy part was available for this car, it caught on fire. It caught on fire on 6/20/2024. The car is a total loss and it was a very dangerous situation.

- Fairview, TN, USA

The contact owns a 2012 Kia Sorento. The contact stated that while driving at an undisclosed speed, he smelled an abnormally strong gasoline odor. No warning lights were illuminated. The contact exited the vehicle and unlatched the hood, only to discover gasoline flowing on top of the engine. The contact stated that he had made it home safely and ran water through the engine to clean the gasoline off. The contact researched the failure online and related the failure to NHTSA Campaign Number: 18V907000 (Fuel System, Gasoline, Engine). The vehicle was not taken to the dealer to be diagnosed or repaired. The manufacturer was made aware of the failure and confirmed that the vehicle was not included in the recall. The failure mileage was approximately 190,000.

- Amite City, LA, USA

Driving from a parking lot to roadway the engine seized. We have never had a recall. We bought it in 2019. I understand this has been a problem for many. Can I get the engine replaced on the recall? We had just had a lot of work done. Oil change, struts, brakes, etc.

- Trescott Township, ME, USA

While driving on the Highway at 70 mph car started to slow and stall. I pulled out on an access road where I was able to come to a stop and push car into a fast food restaurant. This was the first incident. The second time it also stops while I was driving. We had to have it towed back home.

- Fort Worth, TX, USA

The contact owned a 2012 Kia Sorento. The contact stated that while driving at an undisclosed speed, the malfunction indicator lamp warning light illuminated and the contact heard a loud sound. The contact stated that the sound was like something had fallen from underneath the vehicle. In addition, the contact noticed white smoke that exited the rear exhaust and white smoke that exited from under the front hood of the vehicle. The contact stopped the vehicle and exited the vehicle. The vehicle was engulfed in flames. The local Fire department and Police department arrived on the scene. A police and fire reports were filed however limited information for the reports was available. The vehicle was towed to a tow yard. The manufacturer inspected and determined that the failure was no fault of the manufacturer. The manufacturer was made aware of the failure. The failure mileage was approximately 140,000.

- Bangor, PA, USA

The manufacturer of Kia has not resolve the fire issue to the vehicles. The recall has not be looked into or updated since letter in 2022. I-??ve asked multiple Kia reps when the recall will be handled and was told there is no remedy. This recall is super dangerous and is a liability when driving on highways or long travel. My car can catch on fire at any time and nothing is being handled to resolve the issue.

- Greensboro , NC, USA

Kia issued a recall in September of 2023 that affects the HECU. I have received one interim notice but nothing since and it-??s been 7 months. I am concerned about mine and others safety and would like an update on the recall.

- Indianapolis, IN, USA

My 2012 Kia Sorento (138k mi.) has received all suggested maintenance religiously, including a routine oil change on April [XXX]. On April [XXX] while driving the vehicle, a loud sound came from the engine and it stalled in traffic. An initial inspection revealed that there was NO oil. I immediately put 5 qts. of oil in the vehicle, drove home, parked, and called the shop that had JUST changed my oil. They came to look at the vehicle the next morning and again had to put 3 qts. of oil. The vehicle has since been towed to the dealership which confirmed "excessive bearing wear" where the engine attaches to the transmission causing the oil to leak out and a knocking rod. The entire engine must be replaced at a price tag of $12,000. The dealership stated that there were NO dtc codes showing for the ENTIRE HISTORY FOR THE VEHICLE. Essentially, the vehicle is in pristine condition but has now suffered a complete engine seizure less than 20k miles outside of warranty. The technician also stated that since NO dtc codes were indicated, including the 1326 dtc, they could not request an extension of warranty from the manufacturer on my behalf. Upon researching this issue, I have found 800 complaints for this model year Sorento, ten (10) NHTSA Investigations, and five (5) recalls for this MY. Two recalls relate to excessive bearing wear causing engine seizure (NHTSA Campaign Number: 17V224000) and the installation of software related to the Knock Sensor Detection System (KSDS) to detect the rod knocking. Being that Kia is obviously aware of these issues on this MY, I requested that the manufacturer extend my warranty to cover the repairs. KIA responded and said since the recalls weren't for my specific engine model, they would not consider extending the warranty. This is absurd. Furthermore, the current recall which was issued over 8 months ago (NHTSA Recall Number 23V652000) still has not been resolved by KIA. This is not something new. I need help. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U

- Joplin, MO, USA

Engine seized

- Cameron Park, CA, USA

This 2012 Kia sorento caught fire and burned. Believed to be part of the recall 23v652

- Willisburg, KY, USA

This model has been under a recall notice since September 25, 2023. The recall notice advises owners to park their car away from structures in fear of fire. According to the most recent data available, Kia has not even completed the remedy for the issue and has communicated NOTHING to owners about the status of a fix. It is now eight months since this recall was issued -- eight months of not knowing about the status of the repair, which not only affects the potential safety of the vehicle and structures, but the vehicle's potential resale value. Will someone please suggest to Kia that they make safety a priority and fix this? After eight months with no information, it feels like another effort by Kia to make serious problems go away by ignoring them.

- Spokane, WA, USA

A notice was mailed to me on [XXX] Recall #[XXX], advising that the hydraulic electronic control unit may experience an electrical short circuit, which can result in engine compartment fire. Park the vehicle outdoors and away from other vehicles or structures until the recall has been performed. The malfunction indicator light appeared approximately a month and a half ago, and I contacted my KIA dealer who advised me that I must have the car towed to their location at my expense They billed me over $200, plus the towing. The recall has still not been addressed. This is an extreme problem for me. I live in Florida and have a very unhealthy relative out of state but feel that it is unsafe to drive my vehicle far from home which has caused me and my family extreme anxiety. I have received no updates from KIA since the initial 11/14/23 letter. Not being able to drive my car and feel safe has been an extreme inconvenience. I also live in an area where it is extremely difficult to park away from my house, other houses, or cars. KIA should be held accountable to their customers, and I request your assistance. Thank you. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

- Daytona Beach, FL, USA

There was a recall listed online 9/2023 for HEUC hydraulic electronic control unit. [XXX]. I called Kia in September the day I saw and they said a letter would come out and part would be available for the recall soon. I waited. I called again in November 2023. Still no fix or letter. I called again in January then 4/2024 still no letter or part to remedy the problem. I'm tired of waiting and very scared to drive my car. I-??m hearing now that the part might not be available until July 2024"?!? This is completely unacceptable. That is 11 months driving a car that could catch on fire??!? And obviously it was a problem long before the recall actually happened or else there wouldn-??t have been a recall needed. A serious recall and no remedy?!? How many people have to die to make them fix the problem??!! I-??m scared to drive my car. Scared to park it because a fire could happen even if you are not driving the car?! No one wants to buy my car since there is a recall and I couldn-??t get what it is worth to me either now. This is a serious problem. Now I hear that fixing the fuse is only a bandaid that the real problem is being disguised because it is a more costly repair vs just a fuse. Brake fluid could leak and cause engine fire?! Even an O-ring could leak and cause fire. O-rings can rot over time anyway. I can-??t believe Kia has gotten away with this and for this length of time! Unbelievably scary. They said wait until you smell smoke or some light will come on? Well my son has no sense of smell so I have to trust that some light will come on and give him enough time to get out in time? That is the remedy of this serious problem??? Or go outside and find the car had caught on fire in my yard and then catches the house and all the neighbors houses on fire! How many lawsuits are just waiting??? Is this just a numbers game to them??? How many cars have to blow up? How many lives lost?? How many houses catch on fire?!?" Geez Kia! Fix this problem and don-??t just bandaid it! INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFOR

- Chapin, SC, USA

This has been recalled for 6 months with no remedy. I cannot drive my car due to risk of engine fire, and I have been advised to not park near other cars. This has been extremely frustrating and inconvenient. I have not been offered a replacement vehicle either

- Triadelphia , WV, USA

car codes say vehicle has suspension with engine.

- Gallatin , TN, USA

On November 11th, 2023 I was driving down the road. I noticed my power steering starting to fail. I looked down and everything was lit up on the dash. I quickly put on my turn signal so the cars behind me knew I was exiting the road. I was in another state on a 2 lane road. Luckily I was able to pull off the road into a gravel parking lot. The car would not start. My children called for a tow truck and it was towed to my cousin's house about a half hour away. Several days later I had it towed to a garage by my cousin's and was told the engine seized up and would need replaced. I was about 4 hours away from home, so my children paid to have it towed back home. It was towed to a Kia dealership by my home. After several weeks of getting all my oil changes to give them, they wanted all my oil changes for the 7 1/2 years I have owned the car. They finally approved a new engine after denying it the first time. I had to go 6 weeks without a vehicle because they would not give me a rental till the new engine was approved. The only problem is the new engine is still under the recall to replace the HECU fuse, so the problem can occur again.

- Lorain, OH, USA

My concern is when will the RECALL BE HONORED FOR SAFETY PURPOSES 1ST- BRAKE SYSTEM 2ND- ENGINE CAUSING A FIRE HOW SOON CAN I GET MY CAR IN TO GET THESE RECALLS SERVICED"?"

- Kansas City, KS, USA

The contact owns a 2012 Kia Sorento. The contact received notification of NHTSA Campaign Number: 23V652000 (Service Brakes, Hydraulic) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that the vehicle would suddenly stall while idling. The contact was able to restart the vehicle to continue driving. The check engine warning light and several other unknown warning lights were illuminated. The contact stated that the failure persisted after the first repair and the check engine warning light remained illuminated. The dealer was contacted, and the vehicle was diagnosed, and it was determined that the purge valve had failed and needed to be replaced. The purge valve was replaced; however, the vehicle was not repaired, and the failure persisted. The manufacturer was made aware of the issue. The failure mileage was 114,000. VIN tool confirms parts not available.

- Philadelphia, PA, USA

It won't catch up speed it slips on the freeway. Once I pass 60 miles per hour it excelerates very high and rpm get stuck after I hit 50 miles per hour. There's a knocking noise coming from the engine and burns oil fast.

- South El Monte, CA, USA

Engine started loosing power a little over 100,000 miles and seized. Car has not started or ran since, was told it would be $7000 to replace engine.

- Elkridge, MD, USA