CarComplaints.com Notes: Kia really changed the design of the Sorento in the 2011 model year. Instead of a truck-like body-on-frame more capable of offroad adventures, the newest Sorento is a unibody construction and is much more crossover than sport utility. The changes brought a whole slew of problems, including a frustrating problem where the door that won’t open. Is it too late to go back?
6.5
fairly significant
Crashes / Fires:
0 / 0
Injuries / Deaths:
0 / 0
Average Mileage:
10,835 miles
About These NHTSA Complaints:
This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
2011 Kia Sorento. Consumer writes in regards to the auto function of the heater/ac not working. The consumer stated the auto function worked for another six months, and then it stopped working again. The dealer repaired it for the second time. Shortly after, it stopped working again. The dealer kept the vehicle for a couple of days, to determine the problem. The vehicle was returned to the consumer and it was working, but was told it wasn't fixed and would continue to stop working.
The contact owns a 2011 Kia Sorento. The contact stated that while driving approximately 50 mph, the sunroof glass exploded unexpectedly. The manufacturer was not contacted but the vehicle was taken to the dealer for repairs. The vehicle was in the process of being repaired. The failure and the current mileage was 12,100. The VIN was unavailable.
While driving on the highway with the defroster (due to weather conditions) I heard what sounded like a rock hitting my windshield, but saw no visible damage. When I arrived at my destination I looked and discovered what appeared to be a chip in the glass, only it was on the inside of the windshield. It is located near the VIN tag area. Since that time several small cracks have appeared, originating from the "chipped" area. I had a glass repair shop out and they confirmed it was on the inside of the glass and that it is either a manufacturer defect or caused by the heating element that runs under the glass. I am currently working with the local Kia dealer to try and get this resolved under warranty but wanted to get a complaint in in case others have experienced the same thing.
The driver side window malfunctioned in the down position. It will not roll up or down. The fuse was checked and appears to be ok. All other windows function properly.
The contact owns a 2011 Kia Sorento. The contact stated that while driving 35 mph, she heard a popping noise and the rear windshield shattered. The vehicle was taken to an authorized dealer and they were in the process of diagnosing the failure. The vehicle was not repaired. The manufacturer was made aware of the failure, but offered no assistance. The failure and current mileages were 33,000. The VIN was unavailable.
After the first dealer oil change I began getting lifter noise on engine start up that would last for minutes. The problem has gotten worse. Dealer refuses to aknowledge the problem and now I have put a non-op on my brand new 2011 Sorento because of this problem. Tried to get this resolved with a lawyer and the company refused to take the car back. I have been forced to retain a lemon law attorney to get this resolved. Kia motors does not stand behind their warranty. My car was in and out of different dealerships with an array of problems. The interior cloth around the rear hatch is coming apart and the car was in the shop 3 times for it and it was never fixed. The last dealer said that they have to get "special permission" to fix this even though the car is under factory warranty. The brakes are getting very spongy, and they are still not fixed. The car has been in the shop for over 70 days on and off with most of my complaints being ignored. One of my original complaints was a glare off the instrument cluster that blinds the driver on sunny days. I almost hit another car when I was momentarily blinded by the "chrome rings" around the cluster while flashed in the eyes as I was going around a curve. They said that they could not correct this problem because it was an "engineering" problem. The bluetooth still does not work correctly, and I am still getting warning lights that go on and off, including low tire pressure (when the tires are fine) as well as an emissions light and a check engine light. There are many problems with this car and it is parked because of them. The car is not safe to drive, and I submit that the company knows a lot more about these problems than they are letting on.
A D V E R T I S E M E N T S
- Woodland Park, NJ, USA