TSB: FRONT DOOR LATCH CUSTOMER SATISFACTION PROGRAM (CS1603) - THIS BULLETIN PROVIDES INFORMATION REGARDING THE INSPECTION, UPGRADE AND/OR REPLACEMENT OF DOOR LATCHES ON 2011MY SORENTO (XMA) VEHICLES. KIA HAS DETERMINED THAT AFTER EXTENDED USAGE OVER YEARS, THE DOOR LATCHES MAY NOT FUNCTION PROPERLY WHEN BEING ACTIVATED WITH THE OUTSIDE HANDLE AND THE DOOR MAY NOT OPEN. * FOR FRONT DOOR LATCHES: VEHICLES MAY HAVE PREVIOUSLY HAD ONE OR BOTH FRONT DOOR LATCHES REPLACED WITH IMPROVED ONES. THEREFORE, EACH VEHICLE MUST BE CONFIRMED IN WEBDCS WHETHER IT IS ELIGIBLE TO HAVE EITHER DRIVERÂ’S OR FRONT PASSENGERÂ’S OR BOTH FRONT DOOR LATCHES INSPECTED, UPGRADED AND/OR REPLACED. IF THE ELIGIBLE DRIVER AND/OR FRONT PASSENGER DOOR LATCHES ARE PROPERLY FUNCTIONING, UPGRADE THE DRIVER AND/OR FRONT PASSENGER DOOR LATCHES BY INSTALLING A SPACER CLIP TO THE LATCHES. IF THE ELIGIBLE DRIVER AND/OR FRONT PASSENGER DOOR LATCHES ARE NOT PROPERLY FUNCTIONING, REPLACE THE DRIVER AND/OR FRONT PASSENGER DOOR LATCHES WITH NEW ONES. * FOR REAR DOOR LATCHES: KIA IS EXTENDING THE WARRANTY ON REAR DOOR LATCHES FROM 5 YEARS/60,000 MILES TO 10 YEARS/UNLIMITED MILEAGE, STARTING FROM THE DATE OF FIRST SERVICE. IF, WITHIN THE EXTENDED WARRANTY PERIOD, EITHER REAR DOOR LATCH DOES NOT FUNCTION PROPERLY WHEN BEING ACTIVATED WITH THE OUTSIDE HANDLE AND THE DOOR DOES NOT OPEN, REPLACE THE AFFECTED DOOR LATCH WITH A NEW ONE.
