DEALER PARTS AND SERVICE MANAGER MEMO: CS1603 - KIA MOTORS AMERICA, INC. IS CONDUCTING A CUSTOMER SATISFACTION / WARRANTY EXTENSION PROGRAM REGARDING THE DOOR LATCHES IN 2011 MY SORENTO VEHICLES. KIA HAS DETERMINED THAT AFTER EXTENDED USAGE OVER YEARS, THE DOOR LATCHES MAY NOT FUNCTION PROPERLY WHEN BEING ACTIVATED WITH THE OUTSIDE HANDLE AND THE DOOR MAY NOT OPEN (HOWEVER, THE DOOR CAN BE OPENED WHEN ANY INSIDE HANDLE IS ACTIVATED.) • FRONT DOOR LATCHES. IF THE DRIVER AND/OR FRONT PASSENGER DOOR LATCHES ARE PROPERLY FUNCTIONING, UPGRADE THE DRIVER AND/OR FRONT PASSENGER DOOR LATCHES BY INSTALLING A SPACER CLIP TO THE LATCHES. IF THE DRIVER AND/OR FRONT PASSENGER DOOR LATCHES ARE NOT PROPERLY FUNCTIONING, REPLACE THE DRIVER AND/OR FRONT PASSENGER DOOR LATCHES. THIS UPGRADE OR REPLACEMENT WILL BE PERFORMED AT NO COST TO THE CUSTOMER. IF ONE OF THE FRONT DOOR LATCHES HAS ALREADY BEEN REPLACED, THE OTHER FRONT DOOR LATCH WILL BE UPGRADED OR REPLACED AT NO COST TO THE CUSTOMER. • REAR DOOR LATCHES. IN ADDITION, KIA IS EXTENDING THE WARRANTY ON THE REAR DOOR LATCHES FROM 5 YEARS/60,000 MILES TO 10 YEARS/UNLIMITED MILEAGE, STARTING FROM THE DATE OF FIRST SERVICE. IF, AT ANY TIME WITHIN THE EXTENDED WARRANTY PERIOD, THE CUSTOMER EXPERIENCES THE CONDITION DESCRIBED ABOVE, REPLACE THE REAR DOOR LATCHES AT NO COST TO THE CUSTOMER. THE REMAINDER OF THE BASIC WARRANTY FOR COMPONENTS OTHER THAN THE REAR DOOR LATCHES REMAINS UNCHANGED AT 5 YEARS/60,000 MILES. ALL OTHER WARRANTY TERMS, LIMITATIONS AND CONDITIONS APPLY AND REMAIN UNCHANGED.
