CarComplaints.com Notes: Kia really changed the design of the Sorento in the 2011 model year. Instead of a truck-like body-on-frame more capable of offroad adventures, the newest Sorento is a unibody construction and is much more crossover than sport utility. The changes brought a whole slew of problems, including a frustrating problem where the door that won’t open. Is it too late to go back?

10.0

really awful
Crashes / Fires:
1 / 5
Injuries / Deaths:
2 / 0
Average Mileage:
74,280 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.

2011 Kia Sorento lights problems

lights problem

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2011 Kia Sorento Owner Comments (Page 5 of 5)

« Read the previous 20 complaints

problem #13

Oct 072014

Sorento

  • 105,000 miles

A D V E R T I S E M E N T S

This issue is ongoing and looking at the reports on this site, needs immediate recall considering the dealerships wants to charge over $500 to replace the headlight assembly. I have had my passenger low beam bulb replaced several times by the dealership. The wire connection is over heating. Now the passenger side is out. I can not afford these $1000 issue that apparently is wide spread. Kia needs to do the right thing and recall this asap. I am only driving during the day. Immediate attention is needed.

- New Castle , DE, USA

problem #12

Jul 282015

Sorento

  • 65,750 miles
While driving at night the headlights will go off then come back on after being off for approx 2 seconds. It also occurs sometimes when changing lanes and using the turn signals. I feel that it may be a defect in the turn signal headlight assembly switch on the steering column.

- Orange, TX, USA

problem #11

Mar 152015

Sorento

  • 54,000 miles
Low beam headlight on passenger side went out. Repaired. One month later driver side low beam headlight went out. Repaired. Two weeks later passenger side low beam light went out. This time I examined the light, reinstalled same light, and it worked. Shortly after these incidents I stopped driving the vehicle for the summer, but it is clear that a problem exists. I doubt that the first two bulbs were actually burned out.

- Escanaba, MI, USA

problem #10

Jan 132015

Sorento

  • 80,000 miles

A D V E R T I S E M E N T S

The contact owns a 2011 Kia Sorento. The contact stated that the low beam head lights failed to illuminate and the wires around both head lights melted. The failure recurred multiple times. The vehicle was taken to a dealer for diagnostic testing. The headlights were replaced, but the failure recurred. The manufacturer was notified of the failure. The approximate failure mileage was 80,000.

- Patton , PA, USA

problem #9

Sep 172014

Sorento

  • 61,000 miles
The interior dome light quit working took to a mechanic, he looked into the wiring harness and said that all the wires had melted together. This problem could affect all the electrical parts of the truck. Also of note is that the truck indicator light showing that the truck is open, even when its not. So far no fire has started. Cost to fix per the mechanic is over $1000, or more.

- Lochbuie, CO, USA

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problem #8

Jan 012013

Sorento 4-cyl

  • 80,000 miles
Vehicle has had repeated head light issues since purchase. Last visit to the dealer they are recommending changing out headlight assembly at an excessive cost. In researching this issue it seems that many consumers are having the same issue and needs to be recalled to fix.

- Phoenix , AZ, USA

problem #7

Jun 302014

Sorento

  • 65,000 miles

A D V E R T I S E M E N T S

Passenger headlight works sometimes only. When I went to replace the headlight, the bulb started working again. Took the car to the dealer where it was purchased and was informed that the connector for the bulb had disintegrated. The entire headlight assembly was replaced. Less than 6 months later the connector and the wiring in the new part had too disintegrated. Leading up to the disintegration on the replacement, I would smell an electrical burning smell. Took it back to the dealership. I was told it was grounding out, but they could not tell from where. My concerns are 1. the area where wiring is failing may cause a fire. 2. while driving at night, the headlight/S may go out making it impossible for oncoming drivers to see my vehicle. Some of the areas where I drive are not well lit and/or reflectors are used as guidance along the road.

- Lakewood, CO, USA

problem #6

Dec 212012

Sorento 4-cyl

  • 21,000 miles
From about a couple of months after I purchased the vehicle, I have had continuous headlight issues. It started with my driver's side headlight, so I replaced the bulb. Within 2 weeks my passenger light went out, so I replace that bulb as well. Since then the headlights have gone out 5 times on the driver's side and 4 times on the passenger side. I have replaced bulbs, wiring harnesses, and complete headlight assemblies. As of right now, I am without dim lights. I am forced to drive around with my bright lights on. I have received multiple warning citations for driving around with my bright lights on. After speaking with my mechanic today he warned me that the headlight wiring harnesses are completely burned through. With small children, I am constantly worried and afraid of a fire. I have spoken with Kia multiple times and they aren't willing to do anything to help alleviate the problem.

- Florence , SC, USA

problem #5

Aug 282014

Sorento

  • miles
The vehicle would not start finally it started in the drive position, have been complaining to the dealer that the vehicle shifts on its own from drive to another position. In addition all the lights remain on in the dash board. Vehicle was taken out the repair shop on 8/25/14 and this problem was rectified. The airbag light is on now since 8/25/14.

- St. Thomas, VI, USA

problem #4

Jun 052013

Sorento 4-cyl

  • miles
I purchased my 2011 Kia Sorento approximately 1 yr ago and my interior light in front over driver and passenger comes on and off during driving. This did it in the beginning then stopped, now it does it all the time with the illuminating door open sign on dash. They stay on much longer and happens more frequently. I'm afraid to drive with my grand children in car, not sure if safe anymore. Dealer never expressed at time of purchase that there where any recalls for this vehicle. Front makes noise everytime I place foot on brakes, people look over when I hit brakes. Not sure if this is a problem as well(recall). I am unemployed now for 15 months no money to fix these problems. Please let me know if these are part of any recalls. I purchased vehicle from sansone jr., route 66, neptune, NJ. Thank you for your assistance.

- Brick, NJ, USA

problem #3

Dec 012011

Sorento

  • 60,000 miles

A D V E R T I S E M E N T S

I experienced repeated headlamps bulbs burning out. I found the site repairpal.com and reported the problem. I no longer own this vehicle due to the issue, but receive alerts from repair pal when others report the problem. It continues -- I still receive alerts. I am glad I found this means to report the problem. Please investigate. It is a safety issue because you never know when it will happen. I was stopped by the police once and given a warning. The following is what I wrote on repairpal.com. The link to this site is: repairpal.com/head-lamps-057 have had 3 low beam headlights blow over the past couple of months. Today the dealership told me that it was caused by a short in the headlamp assembly to the tune of a $400 part and about $250 labor. Not covered by the maximum wrap coverage extended warranty. Arghh! have no choice but to have it fixed, but never will I buy another Kia. Followup: This is my note to the Kia: "this is in reference to case # [xxx]. thank you for returning my call after I sent the previous message... information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).

- Willis, TX, USA

problem #2

Nov 202013

Sorento 6-cyl

  • 20,000 miles
While driving at night on a county road, loud clicking noise came from dashboard, seat belt warning light flashed on and off, and headlights flashed off all at the same time. Headlights remained off for 1-2 seconds, came back on, and went off again, and on again. This has happened at least a dozen times since then while driving at night, and also a few times during the daytime (I hear the clicking and see the seat belt indicator light). Mechanics at Kia dealership said they "could not duplicate" and made no attempt to correct the problem. This happens more often when driving at highway speed (60-70 mph). It has also happened twice after stopping the car and shutting off the ignition. It is a serious safety concern and makes me afraid to drive at night!

- Miles, TX, USA

problem #1

Dec 272010

Sorento

  • 0 miles
The dashboard gages are lighed all the time in my vehicle. This creates a safety problem as dusk approaches. Because the dashboard lights are clearly visible at all times there is no clear visual cue to turn on the head lights. In my opinion the simple fix is to design the dashboard gages so they are visible during the day with out, or with minimal, lighting so that as daylight wanes the dash becomes more difficult to see thereby providing the driver with a visual que to turn on the vehicle's lights. I have noticed other vehicle makes being operated with the headlights off but the dashboard well illuminated (while being passed on the highway) in low light conditions.

- Alburtis, PA, USA

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