CarComplaints.com Notes: Kia really changed the design of the Sorento in the 2011 model year. Instead of a truck-like body-on-frame more capable of offroad adventures, the newest Sorento is a unibody construction and is much more crossover than sport utility. The changes brought a whole slew of problems, including a frustrating problem where the door that won’t open. Is it too late to go back?
3.2
definitely annoying
Crashes / Fires:
0 / 0
Injuries / Deaths:
0 / 0
Average Mileage:
43,000 miles
About These NHTSA Complaints:
This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 2011 Kia Sorento. The contact stated that while operating the vehicle, the check engine warning light remained illuminated. The vehicle was taken to the local dealer West herr Kia located at 3565 southwestern blvd, orchard park, NY 14127 who diagnosed the vehicle with a fuel vapor leak and that the fuel tank needed to be replaced. The vehicle was not yet repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 83,000.
When coming to a stop at a light or stop sign, usually on a slight downhill slope, the vehicle engine dies completely. It usually happens after the vehicle has be driven for 10-15 minutes, parked for 10-15 minutes then driven again for ten minutes. Once it dies I am able to start it up right away. It is a push start "key" and the car dies after I apply the brakes and am very near to a complete stop. This has happened within a few months of purchase and occurs randomly, every few months. It has happened six to ten times since I purchased the car. I have brought it into the dealer at least three times and the computer comes back with no codes. They can't replicate it and do not know what to fix. Today, the dealer installed a monitor for me to use for two weeks to see if it happens and we can capture the info in real time. Kia manufacturer customer service was abominable. I am trying to get a field technician to look at it and communicate with the dealer.
- Albany, CA, USA
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- Irving, NY, USA