The contact owns a 2011 Kia Sorento. The contact received notification of NHTSA Campaign Number: 23V652000 (Service Brakes, Hydraulic) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated there was an abnormal burning odor coming entering the cabin of the vehicle. The battery warning light was blinking intermittently. The dealer was contacted. The manufacturer was made aware of the issue. The approximate failure mileage was 230,000. VIN tool confirms parts not available.

- Franklin, NC, USA

While driving on the freeway, the car began to lose power. As I struggled to maneuver to the right lane to pull over, something under the hood caught on fire and black smoke came billowing out. We were able to get out of the car before a young man traveling in he opposite direction saw us and turned around to help. With his help we were able to get my grand kids out and into his car. Thank God that he was not criminally minded. I then called AAA who towed the car back to our home. This happened in July 2023. In October, I received a safety recall notice warning of a possible fire happening. I contacted the local Kia dealership and was told that there was nothing they could except wait and that it could take up to a year or receive the part to remedy the problem. I then contacted Kia Headquarters and was told the same thing. It is now January 2024, and still no remedy and no operable vehicle.

- Edna, TX, USA

The contact owns a 2011 Kia Sorento. The contact received notification of NHTSA Campaign Number: 23V652000 (Service Brakes, Hydraulic) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while driving at various speeds and while the vehicle was idling, the voltage reader indicated that the voltage was fluctuating between 11.2 and $19.20 volts. The lights within the vehicle were illuminated, the radio would turn on, and other electrical systems would suddenly activate. The contact had to unplug the negative cable for several minutes for the charging system to work correctly. The failure persisted after the repairs and had since become more consistent. An independent mechanic inspected the vehicle and determined that the alternator had failed and needed to be replaced. The alternator was replaced. The vehicle had not been taken to be diagnosed after the failure. The contact replaced the battery however, the failure persisted. The manufacturer was not made aware of the failure. The failure mileage was unknown. VIN tool confirms parts not available.

- Kempton, IN, USA

As I was backing into my driveway on Thursday 1/18/2024 @ 5:25 pm. I was on my way home from work. As I was backing into my driveway I lost power, the ABs and the MIL light both came on, the abs went off but the MIL began to flash and I lost all power in the car. I shut it off immediately and we pushed my car the rest of the way into the driveway. I had received a KIA Safety recall notice that said if this happens, Call KIA, immediately to request a tow to the nearest Authorized dealership. Was told they cannot perform this task and that I need to wait till tghe figure out the recall before they will help me. I have no vehicle to get back and forth to work now and KIA is refusing to help me.

- Crested Butte, CO, USA

I'm supposed to park my 2011 Sorento outside and away from structures, and not drive it until Kia comes up with a part/solution to fix the engine compartment fire issue relating to NHTSA Recall # 23V652000 (manufacturer recall # SC284XM). This warning was issued Sept 25th, 2023. It's now been over 3 months. Am I supposed to walk everywhere, use a Ride Share service, or take public transportation"?" If Kia won't fix it, they should give me another vehicle to drive....or purchase the vehicle back from me for what I paid for it in 2022, less 1 year's depreciation.

- Palmetto, FL, USA

The contact owns a 2011 Kia Sorento. The contact stated that the dealer had replaced the front passenger's side and driver's side door handles; however, after the repair, the front passenger's side door handle fractured. The vehicle was taken to the dealer, where the front passenger's side door handle was replaced at the contact's expense. Additionally, the contact stated that the front and rear passenger's side doors, and the rear driver's side door failed to open from the outside while pulling the doors handles. The contact stated that the steering control buttons, and the cruise control mode had become inoperable. The air bag warning light was illuminated. The contact stated that while driving at various speeds and depressing the accelerator pedal, the vehicle hesitated to respond. The contact also stated that while shifting into park (P), the vehicle made an abnormal clunking sound and the gear shifter moved beyond the park (P) position. The contact stated that the failure occurred intermittently. The contact stated that the interior lights of the vehicle failed to turn off. The ABS, TPMS, traction control, check engine, air bag warning lights, and other unknown warning lights were illuminated. Additionally, the contact received notification of NHTSA Campaign Number: 23V652000 (Service Brakes, Hydraulic); however, the part to do the recall repair was not yet available. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was unknown. VIN tool confirms parts not available.

- Maple Valley, WA, USA

2011 Kia Sorento headlights come on during the bright part of the day and also turn off while driving at night in the auto mode. It is dangerous to be driving while at night when headlights just go out at any time and all the other inside dash lights go dim. It also happens that the headlights come on during the afternoon when it is bright outside also and causes the inside dash lights to go dim. Have seen several Kia owners complaining about this same issue. Very, very dangerous to drive at night. No warning of this is going to happen. This is putting us and others at risk of a life threatening situation. No dealership or auto repair shop can address the problem unless they are there when it actually happens. It is available for inspection at anytime to fix this problem.

- Surfside Beach, SC, USA

This defect was repaired as a recall, repaired again by a shop, and is doing the same thing again. The dash lights for ABS, downhill accent, and the anti-skid light up when first start up. The second time of this defect the car would not start, the anti-thief system was activated (lights and horn were activated). Repair was done in my driveway because the vehicle would not start. I contacted a dealer about the second time and was told this problem had already been repaired by a recall. The second time the switch/commutateur interruptor, NAPA part # SL1031 was replaced. Now those same dash lights are back on.

- Cana, VA, USA

While driving, the front end of the car made a thud sound and vibrated, the lights on the panel came on, the engine light, battery light, key light, and the steering wheel locked up. This happened 3 times in a week. If we had been going faster it could have caused an accident because of car suddenly slowing down and loss of steering. After turning off and then back on it worked again but never know when it could happen again. Yes my car is available upon request. No codes come up when our mechanic diagnosed it, hasn't been to a Kia dealership yet, can't get in until Nov. 6. Refer to article "2011 Kia Sorrento's problems with sudden surging and engine stalls led to 7 investigations, 6 recalls." My mechanic referred us to this article as he thinks our car has a related problem. This problem happened without any warning.

- Springfield, VT, USA

Rear passenger door will not open from outside. Have been told other Kias have had recalls due to this. Also radio will not work and stays on a static screen. And makes driving at night worse by being blinded by the radio screen( gets bright white)

- Grayslake, IL, USA

Both rear doors do not open from the outside and only the passenger rear door will open from the inside, leaving the driver side rear, not accessible from the inside or the outside. The middle row of seats do not adjust backwards or forwards. The controls on the steering wheel do not work at all.

- Sesser, IL, USA

Mechanical failure in the wiring harness, caused smoke to come out of vents (melted wires). No evidence of rodent damage. Safety was put at risk, immediately dialed 911. As a result several electrical features do not work. Air/AC/heater, power windows nor headlights. Two mechanics & insurance claims representive deemed it "mechanical" failure despite the vehicle being inspected two months prior. Only symptoms that occurred prior were a fused being tripped; interior lights and radio didn't work when this happened.

- Grove City, PA, USA

I just got this car and it haseven been 30days I read the NHTSA Action Number: DP21003 and it is exactly same problem. It started with spark plugs weak and changed them out then AWD check engine light oil and the battery light came on. And the car wouldn-??t move as fast and had a code of P0336 which was the Cranckshaft sensor got that changed and I-??m still having issues with accelerating and rpm-??s going up without pressing the gas pedal hard and suddenly speeding

- Spencerport , NY, USA

My 2011 Kia Sorento caught fire while parked outside in parking lot overnight while I slept the police an fire department said my vin had two active recalls on it it started fire on its own without even being driven now I-??m out of a car

- Cleveland , OH, USA

First the driver door won't open from the outside. I called Kia and they said the vehicle was inspected and they didn't find anything wrong at the time, this was before I purchased the vehicle. Second while driving the vehicle, I noticed when making a left turn the headlights would turn off while driving. I turned the headlight switch from auto on to the on position they came back on then kept on blinking on and off when I hit a bump in the road. I noticed they flicker when I'm behind another vehicle at a stop light. This is a very dangerous situation if someone doesn't see you making a turn or something.

- Alexandria, VA, USA

Time chain tensioner is faulty and camshafts have been updated the 2011 model. I just purchased a 2011 Sorrento Ex and it will cost 5000 to do the upgrade. The air bag has caused problems in the electrical systems of the horn. This cost 400 to replace airbag.

- Baltimore, MD, USA

The contact owns a 2011 Kia Sorento. The contact stated that while driving at an undisclosed speed at night, after applying the turn signals, the headlights and instrument panel lights became inoperable. The contact related the failure to the electrical system; however, the vehicle was not diagnosed nor repaired by an independent mechanic or dealer. The manufacturer was not made aware of the failure. The failure mileage was approximately 138,000.

- Thomasville, NC, USA

My headlights are randomly going off and back on while driving. It was just happening under the auto setting while turning, then on auto only at anytime. Remained on in the -??on-?? mode. Last night went off on the highway under the ON mode so getting worse.

- Wood River, IL, USA

Headlights either blink on and off or turn off for about 5 seconds and then will go back on. It also will blink when using the directional. It does this while driving and parked. Also, the horn has just stopped working.

- Port Charlotte , FL, USA

Part failure. Electronic control module for air bag. Air bag warning lamp illuminated and remain lit on dash. Local autopartsO-??reilleys on board diagnostic tool reads two codes. B1620 internal fault- replace SRSCM and B1764 body sensor MAT defect. This Kia Sorento has had several repairs done via KIA recall and safety campaigns. 2017 clean and seal and or replace rear wheel speed sensor housing -?? could AND did illuminate ESC ABS and HILL Climb on dash-?? vehicle operated in southern Louisiana. Air Bag warning lamp. 10/10/2019, 147716 miles. Code found at Kia performing clock spring assembly warranty extension code for high resistance. Replaced clockspring and cleared code. High resistance is Key at this time. Also the cruise control began to function properly after the lamp turned off. May 28 kia letter concerning newly developed computer software for ECU, engine control unit. Repaired July 28 2021. June 2016, August 2019, Kia Sorento airbag clock spring assembly warranty extension. Air bag illumination. These letters state the warranty extension will be 15 years and subsequent air bag illumination will be diagnosed at no charge for 15 years. Yet I have two codes, return to Kia to validate and am charged for diagnostic as well, the air bag lamp still illuminated. Explained I need NEW SRS module at cost of estimated $1200. Vehicle does not communicate with SRSCM. Recommend replace the airbag control module I ask, is it ossicle with NEW updated ECu as well as prolonged Air bag illuminated due to HIGH resistance from clock spring malfunctioning, could this feedback and prolonged exposure cause the airbag co trip module to malfunction ? Airbags are a safety issue. The electronics should not falter.

- Blythewood, SC, USA