CarComplaints.com Notes: Kia really changed the design of the Sorento in the 2011 model year. Instead of a truck-like body-on-frame more capable of offroad adventures, the newest Sorento is a unibody construction and is much more crossover than sport utility. The changes brought a whole slew of problems, including a frustrating problem where the door that won’t open. Is it too late to go back?

10.0

really awful
Crashes / Fires:
2 / 8
Injuries / Deaths:
1 / 0
Average Mileage:
65,098 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.

2011 Kia Sorento body / paint problems

body / paint problem

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2011 Kia Sorento Owner Comments (Page 9 of 12)

« Read the previous 20 complaints

problem #72

May 172016

Sorento

  • 37,000 miles

A D V E R T I S E M E N T S

Rear drivers side door can not be opened from the outside which presents the danger of being burned if vehicle were to catch fire. This condition is now present in a large number of vehicles and I believe should be recalled for repair and categorized a safety hazard. A simple internet search will establish the scope of this defect. Dealer indicates the cost of repair $430 per door.

- Brooklyn, NY, USA

problem #71

Jun 262016

Sorento 4-cyl

  • 60,000 miles
A couple weeks ago, while my car was parked, I went to open the driver's side door and it would not open. I tried unlocking with the fob and with the key in the door, nothing worked. I had to get into my car through the passenger side, now the only way I can get driver's side door to open, is from the inside. Then a few days ago, during a camping trip, I stepped out of my car to retrieve some things from my trunk. At that time, all doors automatically locked. When I tried to open the car doors to retrieve more things (and my two children), the doors wouldn't open, again, it took several attempts before I could finally unlock the car with the key (it took approximately 15 minutes). It's summer time and my young child was sleeping inside the car. This is definitely a safety hazard given the circumstances. About a day later, the airbag light came on, I'm guessing related to this electrical defect. I contacted the dealer, they say these issues wouldn't fall under warranty and that I had to pay $99 diagnosis fee plus repairs (about $200 per door). Please look into this, I found several similar complains online. Kia is not taking any responsibility. Thank you!

- Crescent Springs, KY, USA

problem #70

Jun 102016

Sorento

  • 58,000 miles
2011 Kia Sorento rear driver side passenger door cannot be open from the outside. This is safety matter. We can open the door from the outside to get our children or others out of car in case of accident or other emergency? my car only has 58000 miles on it and this issue just started. Due to the safety aspect and the large number of complaints regarding this issue there should be a Kia recall due to this defect.

- Venetia, PA, USA

problem #69

Jun 212016

Sorento

  • miles

A D V E R T I S E M E N T S

Drivers side door on 2011 Kia Sorento will not open from the outside. Inside still works, can hear lock/un-lock I have to either crawl through the car or reach in the window and open from inside. This is a safety issue considering if I get in an accident it hinders the first responders ability to get to me. From what I've read this is an issue a lot of people are having. Kia needs to issue a recall and fix it. My rear door broke 4 months ago, they should not be aloud to use plastic parts on something like this.

- Sarasota, FL, USA

problem #68

Mar 242016

Sorento

  • 120,000 miles
2011 Kia Sorento driver side, both rear doors can not be open either from out side and insider due to child safety. This is safety matter. How we can get our children out of car in case of accident? currently only one door of my car can be open from outside. I am strong believe someone have to take a look and recommend the re-call for this Kia manufacture part defected.

- San Diego, CA, USA

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problem #67

Jun 012016

Sorento

  • 98,000 miles
The drivers side door and the passenger door on the drivers side will not open from the outside. Dealer said it is a broken latch. It will open from the inside of the car. The passenger door broke about 6 months ago, the drives door was very recent.

- Lakeville, MN, USA

problem #66

Jun 022016

Sorento

  • 86,000 miles

A D V E R T I S E M E N T S

I recently purchased this vehicle back in March 2016. Only to find out 3 months later that my driver's door won't open for the outside. This is really a safety issue. The cost to repair it should be on Kia not the owner since we haven't did any damage. I can see if we as the owners are causing the damage but we aren't

- Gloucester, VA, USA

problem #65

Apr 152016

Sorento

  • miles
Back drivers side door handle stopped working, unable to open door from outside of vehicle. Today 6/2/16 drivers side door handle stopped working as well. This is very dangerous I read several post where all 4 doors stopped working, what if there is an emergency and you are unable to get into your vehicle because the doors wont open. Leaving the windows open is not an option since it puts the vehicle at risk for potential theft. Kia dealers are charging almost $400 per door for what is clearly a defect on the vehicle as many people have complained about the same issue on the 2011 model.

- Houston, TX, USA

problem #64

May 292016

Sorento

  • 86,355 miles
Passenger rear door will not open from the inside or outside no matter what I try. I couldn't get my child out, had to crawl through car to do this. The child safety lock is engaged but does not explain being unable to open from the outside. I'm going to the dealer to get it taken care of tomorrow. But this is not covered under my powertrain warrantee. It should be a no brainer that this is a recall item. I've seen other's comments and there is no way I saved up my money to spend it on a repetitive $400 repair as I have seen others do. I have a five year old and another one on the way this August. I am livid because frankly I feel like driving my beater car is safer than driving the Sorento. But I worked my butt off to be able to afford the Sorento because I thought it would be safer. I was so wrong.

- Seven Hills, OH, USA

problem #63

May 282016

Sorento

  • 80,000 miles
Car doors will not open from outside, will open from inside but not outside. No child safety lock is not on. I see hundreds of people online with this problem. I'm afraid of not being able to reach my child or pet in car. Kia repair man said it is faulty part but not a safety issue.

- Washington, NJ, USA

problem #62

May 202016

Sorento

  • 51,000 miles

A D V E R T I S E M E N T S

This is complaint number two for my Sorento. On May 20, 2016 my passenger side front door will not open from the outside. This is the second door on the same vehicle that will not open. Kia has used a defective part that breaks on the inside of the door without warning, and not due to normal wear.

- Bristow, VA, USA

problem #61

May 152016

Sorento

  • miles
I have had several issues with the doors. It started with my front drivers door and now it is the back passenger door. You cannot open the door from the outside and you have to take the door apart to fix it. However, I can't open my back door at all because my child safety lock is on, so I cannot open it from the inside like I do with my drivers door. I am unable to get my kids in or out of the car, without having to put them all in through one door and over car seats. I am not the only one who has had this problem. Several people have. Here is the link to the complaints www.cargurus.com/cars/discussion-T37046_ds615605. if there was ever and emergency I would not be able to get my children out in a timely manner.

- Easley, SC, USA

problem #60

May 172016

Sorento

  • 40,000 miles
The exterior door handle on driver's door stopped working. The vehicle can only be opened from the inside.

- Winter Park, FL, USA

problem #59

Apr 182016

Sorento

  • miles
The driver's side outside door handle broke. The door will not open from the outside. The vehicle was stationary, parked in a parking lot

- Cols, OH, USA

problem #58

May 112016

Sorento

  • 68,000 miles
Door latch from outside of drivers door decided to stop working. A reasonable person would understand this to be a safety issue. Kia does not. They keep extra parts on hand to complete this expensive repair. Apparently, it happens often. This is not proper or just. Others having this problem.

- Portland, MI, USA

problem #57

Mar 152016

Sorento

  • 91,000 miles
Front passenger door will not open from the outside

- Indianapolis, IN, USA

problem #56

May 122016

Sorento

  • 81,000 miles
Front driver side outside door handle does not open the door when unlocked with either key or remote. Door operates from the inside and not outside. Door was working earlier same day and showed no signs of wear or break before outside door handle stopped working.

- Virginia Beach, VA, USA

problem #55

May 132016

Sorento

  • 105,000 miles
Driver door inoperable from the outside. Parked in driveway over night - no warning of any imminent failure.

- Pensacola, FL, USA

problem #54

Apr 272016

Sorento

  • miles
"door locked from outside" on April 27, 2016 I noticed that on my lr passenger door on my Sorento that I was unable to open the door from the outside. After review many complaints I understand this is an ongoing problem with the Sorentos, specifically the 2011 year. I feel this is most definately a safty concern for the passengers in my vehicle. I will be taking this truck to the Kia dealership today to get an estimate on repair. What is it going to take to address this problem a death "!?!" please step up to the plate and take responsibilty for this fault.

- Greensboro, MD, USA

problem #53

May 122016

Sorento

  • 110,000 miles
The drivers side door will not open from the outside when the door is unlocked. It will only open from the inside. There is no visible damage to the door. The car has not been in a wreck. This is poor craftsmanship and a safety hazard.

- Lenoir City, TN, USA

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