On January, 29th, 2015 the front passenger side outside door handle refused to work. On January, 30th, 2015 the rear passenger outside door handle broke off. On May 24th, 2015 the driver door outside handle refused to work.

- Springfield, OR, USA

Can't open doors using exterior handles on 3 of the four doors, only able to open from inside. Locks work fine. The three doors that don't work are the driver door, front passenger, and rear door on driver side. This SUV is only 4 years old. This should not be happening on a vehicle less than 5 years old.

- Bainbridge, GA, USA

Parked car at local shopping center with wife and returned to car to find out I can't open passenger door from exterior handle. After another week the exterior driver door handle has same problem. Now a month later the driver side rear door also has same problem. I now have three doors that won't open from exterior handles. Did some research and found this is a major problem across the internet with owners of Kia Sorento models to date from inception of 2011 models.

- Staten Island, NY, USA

Drivers side exterior door handle does not open the door, interior handle works fine.

- Payson, AZ, USA

Driver side door latch does not work, door will not open from outside only from inside of car, requires driver side door to be opened from inside via passenger side or leaving driver side window down.

- Diamond Bar, CA, USA

A vehicle abruptly stopped to turn left and I had to swerve to avoid rear-ending it resulting in head on collision with a utility pole.

- Liverpool, NY, USA

While driving on light, new snow my car had suddenly skidded slightly, no over-correcting, I simply got the car back in control when the car suddenly shot forward, steering wheel seized and started racing down the opposite side of the street into the embankment! I had pulled the car to the left and had the brakes pushed all the way down (and both feet including all my weight on them) until my car crashed completely into a tree! the tires were still spinning when the car stopped and my feet were on the brakes! it was also hard to get the car out of drive and into park --- when I was able to push the car into park I quickly took the keys out. The 2011 Kia Sorento and sudden acceleration seems to be a problem and should seriously be looked into. Yes, I was injured and thankfully a tree stopped the vehicle and no one else was hurt!

- Chardon, OH, USA

Around the first of this month I attempted to open my driver's side door from the outside and was unable to. I thought it was the lock itself, but after investigating a little further I realized it is the door handle itself. I also experience problems with my fuel door. Sometimes it opens with the push button and sometimes it does not. Kia has looked at this and was not able to reproduce the problem.

- Decatur, GA, USA

Front driver exterior handle will not open the door - can only be opened from inside.

- Papillion, NE, USA

The sunroof exploded. My husband driving at highway speed when sunroof made a loud bang. Luckily the shade was drawn and protected him from flying glass. The flying glass took out the antenna... updated 08-20-14 updated 08/25/2014

- San Antonio, TX, USA

The contact owns a 2011 Kia Sorento. The contact stated that the front driver, passenger and rear driver's side door latches failed. The contact was unable to open the doors from the exterior of the vehicle. The vehicle was taken to the dealer, who stated that the failure was caused by normal wear and tear. The failure was not reported to the manufacturer. The VIN was not available. The failure mileage was 100,000. The current mileage was 135,000.

- Franklin , LA, USA

Driving home on rainy day when sunroof shattered out of nowhere. Did not run off the road nor did I hear anything hit the vehicle. I heard one loud pop and noticed sunroof visor sagging significantly. Cannot prove something didn't hit it, but did not find any evidence of something hitting the sunroof. Contacted Kia to see if any other cases had been reported with Kia representative stating that she did not believe there is anything wrong with their vehicles, but she also stated that she did not have the resources to look back and see if there was another report. She also declined to let me speak with her supervisor on this matter. Due to safety purposes, I believe Kia needs to look into this possible issue. If this has happened to anyone else, please contact Kia and nhsta in order to help correct this possible problem. Information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6)

- Hardy, VA, USA